ComplaintsforTri Lakes Motors Ford Dodge Chrysler Jeep Ram

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought truck from this dealer and had problems with drivers side mirror and after attempts this dealer did not fix it and them after warranty ran out they want me to pay 900.00 to fix it because it’s out of warranty, but never was fixed right while it was under warranty

  

  Business response

  02/07/2024

  We replaced the mirror glass on 9-23-2021 under warranty. Since then, it has been in our shop for regular scheduled service 5 times with zero mention of any mirror issues. On 1-13-24, the truck was brought in for normal maintenance plus another issue with the mirror, but now the vehicle is no longer under its factory warranty. We would have gladly fixed this issue for Mr. ***** while the warranty was still in effect, but as mentioned before we were not made aware that there was an issue with it until now but unfortunately the factory manufacturer warranty has now ran out. 

  Customer response

  02/08/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  I have talk to them every time truck was in for service and was told that when it was at the point I couldn’t use the mirror that they would have to replace the whole mirror instead of just the glas after two times and it not fixing the problem. It should have been fixed right while it was under warranty 
  
  Sincerely,
  
  ******* *****

  

  Business response

  02/12/2024

  In response to the objection, I have included the last 4 service tickets that have nothing mentioned to us regarding the mirror issue since the left outside mirror glass was replaced under warranty on 9-23-21. Like mentioned before, we would have gladly replaced the mirror, but we have no record on file of it giving any issues since we performed the replacement on 9-23-21. The factory warranty on this truck is 3 years or 36,000 miles from original purchase date. On 1-13-24 when the mirror issue was brought to our attention, the vehicle had 64,944 miles which is now out of warranty and the manufacture will not cover the replacement. 

  Customer response

  02/13/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  ******* *****

  Customer response

  02/15/2024

  If they will replace the mirror I will agree to that

• Initial Complaint

  11/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The pre owned vehicle we purchased three months ago has been defective the entire time. The check engine light has been on five different times. After the first time the light came on the dealer told us that they would make it right if we had any more issues. The second time the light came on they were unwilling to trade the vehicle for a different one. They promised to fix the problem. Then the third time they wouldn’t even talk to us about fixing the issue. We traded in my wife’s car and paid $2,200 down for this vehicle that is defective. Today we dropped the truck off at the dealership and left it with them, we attempted to get them to buy it back with no luck. They told us to call and have it repossessed. We would like to get this vehicle off of our credit as well as a refund of the over $5,000 we put in on the vehicle.

  

  Business response

  11/30/2022

  The 2021 Ram 3500 that we sold Mr. ******* had 64,803 miles on it at the time of purchase 8-22-22. When it was purchased, there was no extended warranty purchased by the customer. On 8-29 and 65,457 miles, it was brought in for a check engine diagnosis and we put in dye in order to locate the issue it was having. We performed $685.51 in repairs and charged the customer nothing. On 9-12-22 and 66,573 miles, it was brought in, and we were able to find the issue by locating the dye we had put in the system previously and performed necessary repairs totaling $5,910.90 in order to fix the issue and once again, didn't charge the customer anything. On 10-10-22 and 66,890 miles, truck was brought in with the check engine light on again and we performed $354.91 in repairs to replace a sensor, and we did not charge the customer for those repairs. We have tried in every way possible to resolve the above customer issues by not charging a single penny to them and we also provided a free loaner vehicle to them so they would have transportation while we fixed the issues. On 10-20-22, the customer returned again with his truck for a grinding sound diagnosis. We drove the truck several times and could not duplicate the customer's concern.  A day or so later, the customer returned, and we were told by the customer that he was having financial difficulties and asked us to do an appraisal to see if we would purchase it for payoff. We did perform an appraisal but due to current market conditions as well as our changing economy, we are not able to buy the truck back for the amount that is owed on it. At that time, the customer left the vehicle here as well as the keys and stated that they were going to let it go back to the bank. 

  We have all copies on file of each repair ticket and totals if you would like to review them. We feel like we have gone above and beyond to try to satisfy the customer and their concerns.

  Customer response

  11/30/2022

  Complaint: ********
  
  I am rejecting this response because:
  

  The pickup truck in question has a dealer warranty. We were told with this dealer warranty the truck would be covered up to 100,000 miles. So the repairs made at no expense to us was promised before purchasing the vehicle. They also said we had a full coverage bumper to bumper warranty for a few thousand miles and a few months after the sale. 

  We were given a loaner vehicle because we had no other transportation. The loaner vehicle we were given was a Ford F-250 it was a great vehicle! Going back to the Sales Manager telling us he would not sell us a Lemon and would make sure to make this right. We were weary because you shouldn't have to return a vehicle to a lot within days of purchasing said vehicle. We asked if we could trade the vehicle for the F-250 seeing as how we were already having issues. The Ford F250 was similar in price. We were told no. We were told that Missouri Law stated there was nothing we could do. 

  So they sold us a Lemon. And refused to make things right the way they said they would. If the issue persisted. And as you can see by the many times listed that the check engine light was on in a short amount of time they sold us a Lemon. 

  Also on the day we took it back. I was let go from a job. So yes we were having financial issues. That doesn't make it right to try to push the issues off on the customer. 

  Also, We took it back the last time because guess what? The check engine light was back on. 

   

  There was no favor done to us by selling us a piece of crap. I do not see it as being a fair thing that they took our car for $3,500 and a $2,200 down payment and now we are left with nothing. 

  They said they can't help us and to leave the truck there so it could be repossessed. 

   

  Yes the economy is in a downturn however this should not be pushed off on us even in this case. They should make this right by buying the vehicle back and refunding the $5,700. 

   

  
  
  Sincerely,
  
  ****** *******

  

  Business response

  12/03/2022

  The ram we sold Mr. ******* does have the remainder of powertrain warranty still in effect. The totals of the repair tickets were for information to show how much was charged for the work that was performed to address the issues. We tried to make this right by doing necessary repairs in order to correct the engine light diagnosis. Each time the light came on, we made it right by correcting the issue at the time causing the light to come on in a very timely manner and providing a loaner vehicle as well as providing free fuel as a courtesy. This is how we tried to make this right with the customer. Addressing and correcting each issue in a timely and also effective manner. The Ram we sold to Mr. ******* is not a lemon, in fact it was a 1 owner and has a perfectly clean ******. When a used vehicle is determined to be a lemon, the ****** will clearly state that it was a lemon law buyback vehicle. There are no Lemon laws on used vehicles.

  We made an effort to trade with them per their request on our F250 that we loaned to him; however, it was more expensive plus he had not paid sales tax on the Ram which is a requirement in order to trade a vehicle in. We cannot take a vehicle in on trade that is not titled as we must be able to provide the next customer a title to the vehicle that they purchase. 

  When Mr. ******* purchased our Ram, we gave him $3500 for his trade in off the purchase price so we did not take that from him, it was used as a trade in to bring the bottom line financed amount down. Also, the $2,200 that he put as down payment reduced total amount to finance as well so no, we did not take that from him either. These were both reflected on the bank contract to bring his total amount financed down by $5,700.00

  We can and did help him by fixing each issue as they arised. He is welcome to come pick the truck up and drive it as it is still his vehicle. We would just assume he keep it and use it like he wanted to when he purchased it. Nobody at the dealership advised him to leave it here. This was his choice based on his financial hardship. Giving it back to the bank is between Mr. ******* and the bank if that's what he chooses to do. 

  Thank you.

  Customer response

  12/05/2022

  Complaint: ********
  
  I am rejecting this response because:

   

  The business is only doing what is required by law and not helping customers. We were promised by a Sales Manager in office from Kansas City that Tri-Lakes would make this right about 2-3 check engine lights into this process. He told me that, 'I wanted them to eat the costs" as they sold the vehicle to me and wanted to make it right because, "we have the best service technicians available". We gave Tri-Lakes the opportunity to address this issue and the issue still persists. The engine light is still on. My Wife and I had to make a financial decision based on my layoff and keep a vehicle that works or one the we just bought that is always in the shop. 

   

  I think Tri-Lakes would agree they would keep one that works and not the faulty vehicle. We did ask Tri-Lakes to buy the vehicle back or we would have to let it go based on it being faulty. They said no and to leave the keys with them and contact ******* ***. We did so and this is where we are today. Filing a complaint with the Better Business Bureau because they did not make it right like promised. I mean how many times should the check engine light come on before Tri-Lakes says enough is enough? Apparently, the work off of repair orders and get paid for this work. I don't have the time or resources to keep taking this vehicle back for repairs when it started less than two weeks after purchasing. It is disappointing they won't honor what was promised and buy the vehicle back after we even allowed them the time to "make it right".

   

  We feel the vehicle should be bought back or this experience should be added to their BBB profile so customers can be informed of their practices.

   

  Thank you.

  
  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  06/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been dealing with Tri-Lakes Ford for over 8mths now. They have charged me and my warranty company 1,500$ to fix this problem they haven't not fixed it and now refuses to adress the problem after being paid!! Now I have to go to another Ford/Lincoln Dealership !! Now have to pay out of pocket for the same issues that was counted to have with Tri-Lakes after they attempted to fix.

  

  Business response

  06/07/2022

  FEB 21ST THIS CAR CAME IN WITH INTERMITTANT ELECTRICAL CONCERN. WE REPLACED FCIM MODULE THAT WE HAD A TROUBLE CODE FOR.  WAS PAID BY HER EXTENDED WARRANTY. CUSTOMER DID NOT PURCHASE CAR OR WARRANTY HERE. THIS CONCERN IS VERY INTERMITTANT ONLY HAPPENS COLD. SOMETIMES WILL GO WEEKS WITHOUT HAPPENING. CAR CAME BACK APRIL 19TH. WE PULLED CARPET CHECK ALL WIRING FOUND ONE HARNESS ROUTED WRONG. FIXED THAT. DID NOT CHARGE CUSTOMER OR HER EXTENDED WARRANTY. TOLD CUSTOMER AT THAT TIME THAT WE HAD OPENED CASE WITH OUR FORD FIELD SERVICE ENGINEER AND THAT HE STATED IF PROBLEM OCCURED AGAIN SHE WOULD NEED TO GO TO AUTHORIZED LINCOLN DEALER. CUSTOMER WAS TOLD THIS. SHE WILL NEED TO TAKE IT TO A LINCOLN DEALER.

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