ComplaintsforBranson Tri Lakes News
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
$217.63 sent to Branson Tri-Lakes News by mistake. I have no account nor did I order anything.Business response
07/07/2022
My name is ***********************. I am the Publisher of the Branson Tri-Lakes News in Branson, ********.
*************, to process this transaction, she had to access our website www.bransontrilakesnews.com, click on the link ********** Services, choose Pay ****, then enter an account number, contact information, amount of payment and then her credit card information. She went through many steps to send these funds to us by mistake.
#1 - We would ask for her to provide her credit card info so we process a refund transaction on her credit card, or
#2 - She could simply dispute the charge with her credit card company which would then pull the funds from our account and refund to her.
Customer response
07/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
************************* Here is my debit card information. **************** exp date 02/26. Here is my bank acct # ********* and the routing # ********** which is through truist. If you need anything else , please let me know. Thank you, *************************Customer response
07/20/2022
No, my claim has not been resolved. I received a resolution offer about a week ago and I accepted their offer of returning my money by sending my debit card account number and routing number but as yet I have not received my money. Thank you, *************************Customer response
08/04/2022
I accepted the businesses answer of returning my $217.63 by sending my debit card information on Jult 12, 2022. ThanksCustomer response
08/09/2022
As of 8/8/2022, I have not received my $217.63.
Here is my bank info - (see original fax)
I need my $217.63 ASAP!
Tomorrow would be fortunate.
Business response
08/19/2022
Her money was taken out of our bank account weeks ago. If she doesn't have it she should check with her bank. In addition, we can not respond to anything that comes through the portal.Customer response
08/19/2022
This complaint has not been resolved.Customer response
08/23/2022
I have received the $217.63. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.