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ComplaintsforOak Grove RV Park
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Last October we had stayed at this RV park and we had terrible service. We had stayed at this park many times over the years but recently new management has taken over. When we first arrived, the spot we had been placed in was very small for our trailer. Our truck had to stay at a different spot. They said when we first arrived that our vehicle was larger than what they thought. Part of the packages of services that this business is supposed which we paid for is cable services. They are supposed to provide us with a box that we can hook up so we can watch the news and other shows whenever we desire. When we first asked about it, they said they did not have anymore boxes. Throughout our week stay we had tried going to the office to speak with someone multiple times where nobody was able to be found. The people we did deal with were just very rude and inconsiderate. We decided to check out a day early because of the weather and just the poor customer service we were experiencing. When we checked out, we were asked how our stay was which surprised us because obviously we had multiple issues. They never offered any refund or anything for the missing cable services that we paid for. They claim they tried to bring us a box but we were not around. We asked why they never called us because we would have come to the office to get it, they said that they don't do that. Overall, the new management was just a terrible experience and very rude where we will not use them again. We will go else where. I have tried reaching out to them by sending a letter in the mail and an email, I never got a response from them.Business response
06/10/2022
I personally offered this guest a full refund at the time of their departure and Mrs. ***** declined and stated that that was not what she wanted. I can see that this bothered her so much that she waited 7 months to file the complaint. We never received anything regarding a letter or email from this guest at any point. If she'd like to contact our office, we can see what we can do to resolve this situation .thank you ,****** *** ********************** ************Customer response
06/13/2022
Complaint: ********
I am rejecting this response because: No refund was offered when we checked out. That is a complete lie and I did send them a letter and made a review on their website.
Sincerely,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.