ComplaintsforThe Soap Tree
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I signed a contract with a guy in the store named *** in December 2023. I bought the products for $10,000.00. He gave me these products and would call and tell me how to use them. I did this religiously for 3 months and he told me I need to buy these other products for $1,000.00. Then he quit contacting me. Then he told me I really need to buy these other products and that I was cheap. I told him that I couldn&#**;t afford any other products. He contacted me twice and I asked what is wrong with him. His first excuse that he was in the hospital. I sent him pictures of the product and everything he has asked me to do. He constantly says he will contact me. He is wanting either more money or excuses.I would like to drop the contract and get some of the money back.Customer response
07/11/2024
I understand that my case has been closed but did you contact the guy I sent you information on? He was the guy who should have been contacted as the Soap Tree was the store he worked for! His name was *** and I have his phone number if you dont have .Customer response
07/11/2024
I understand that my case has been closed but did you contact the guy I sent you information on? He was the guy who should have been contacted as the Soap Tree was the store he worked for! His name was *** and I have his phone number if you dont have .Initial Complaint
08/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought some eye makeup and they charged me $551.75 for the makeup. I looked on ****** and they had the same product for $147.00. I went back and told the owner of the store that they overcharged me. So he was supposed to issue me a refund to my debit card. The manager, Shair Gal, did not give me a refund and never returned my money. They are reluctant to give me my money back. I would like my refund - $551.75 - to my bank.Business response
09/08/2023
Please call me to issue your refund
thanks
**********
Customer response
09/10/2023
I have bank statements that prove
i did NOT receive my refund
i will not put bank statement on the internet
i want my money back
i have other option to put presser on them to give money back
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.