ComplaintsforAspen Dental
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/31/23 I went in for a consultation. I applied for a Care Credit card. I asked if it was a hard hit or soft hit. She said they could do both. I asked for the soft hit first so it wouldn't affect my credit. I was approved and told her to run my credit. She ran my credit 4 times and took it from 801 to 633. I got approved for $36,000 but we ended up with $22,644.50. I never received the Care Credit card or services. They ended up billing themselves the whole thing. So my credit was charged for the full amount. They said I had a bill of $800 that I need to pay when I have not received services.Business response
11/08/2023
Response attached.Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Rescheduled June appt. For July, then called the day of appt. In July and said the hygienist went on maternity leave and won't be back until November. So why dont they refer me to another hygienist or another office? They said they can't do thatBusiness response
09/21/2023
September 21, 2023
Office of the Better Business Bureau
RE: *****, ******* Dental Account Number: ********
BBB Case No.: ********
Dear Sir or Madam,
Thank you for the opportunity to respond to the complaint filed by ******* ***** on behalf of the
Bridgeton, MO Aspen Dental branded practice, owned and operated by ***** ****** **. We will be
responding to the consumer directly on this communication.
The Aspen Dental network is committed to breaking down barriers to care. Each independently owned
and operated location and care team has the autonomy to work with patients, so they receive quality
care. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are
raised, living into our commitment to say “Yes” to quality oral care.
I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to
federal privacy laws.
Sincerely,
******* *******Initial Complaint
09/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I paid to have my teeth whitened and I got a call that there dental hygienist had quit. As of August 21st They still have not sent my refund for the cancelled visit. They told me that there system was hacked and that they could not give me an expected refund date.Business response
09/14/2023
September 14, 2023
Office of the Better Business Bureau
RE: ******* ******* Dental Account Number: *******
BBB Case No.:
Dear Sir or Madam,
Thank you for the opportunity to respond to the complaint filed by ******* ****** on behalf of the
Bridgeton, MO Aspen Dental branded practice, owned and operated by ***** ****** **. We will be
responding to the consumer directly on this communication.
The Aspen Dental network is committed to breaking down barriers to care. Each independently owned
and operated location and care team has the autonomy to work with patients, so they receive quality
care. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are
raised, living into our commitment to say “Yes” to quality oral care.
I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to
federal privacy laws.
Sincerely,
******* *******Initial Complaint
12/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went to Aspen on 11/11/22 to have a tooth pulled, X-rays were taken and I was told the tooth was too infected to pull. I paid cash and was to follow up in a few days after taking antibiotics. The pain was too intense, so I went to ****** ****** and they drained the abscess. I followed up with Aspen a few days later and instead of pulling the tooth, I was told that I need a root canal and a crown. The ****** ******* ran my information and told me that I was approved for financing. I didn’t want to do that, but she assured me that my account could not be charged without my permission, set up an appointment for me to get the root canal and crown. I canceled the appointment because of covid, explained I’d have to wait until the first of the year. Today, I received a bill in the mail for $1917.84. I paid cash on my previous appointments, (for absolutely nothing), so I called. Aspen Used $1917.84 of MY CREDIT with NO WORK DONE. I was assured that they will pay the Credit Company Back, leaving me with a zero balance, HOWEVER, questions still remain unanswered. HOW DID THIS HAPPEN WITHOUT MY SIGNATURE? When will ******** **** ********* be paid? Aspen Dental seems to be a Scammer. No work was done at all and they received about $150 from me and $1917.84 from the ******* ******* ********Customer response
12/19/2022
I just received a Bill for $1917.84 for work not done. I paid cash for my first appointment, which nothing was done except a couple of X-rays. I was supposed to go back for a crown, but I canceled due to Covid. I was told that nothing could be charged to my account without my permission. This business is completely fraudulent. ******* ****** ******* needs to be paid back by Aspen for FRAUDULENT use of my account.Business response
12/26/2022
Dear Sir or Madam,
Thank you for the opportunity to respond to the complaint filed by ******** ******* on behalf of the ***
******** ** Aspen Dental branded practice, owned and operated by **** ****** **** We will be
responding to the consumer directly on this communication.
The Aspen Dental network is committed to breaking down barriers to care. Each independently owned
and operated location and care team has the autonomy to work with patients, so they receive quality
care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are
raised, living into our commitment to say “Yes” to quality oral care.
I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to
federal privacy laws.
Sincerely,
***** ******Initial Complaint
02/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I had aspen dental put a crown on one of my teeth a couple years ago. I went in to have myself fitted for the crown and then had to wait for 6 weeks while the crown was made. During the time I had a temporary crown which came off multiple times. Upon finally coming in to have my permanent crown placed on it was discovered that the permanent crown did not fit. So I waited another 6 weeks. Within a month of getting my permanent crown put on there was a hole in it and within a year the permanent crown had fallen off. I have had the crown placed back on twice (once by aspen and once by another dentist) I have also been seen by 2 additional dentists who assured me the tooth underneath the crown was not preped correctly and that the hole in the crown is going to insure that it keeps coming off regularly. Aspen refuses to make the situation right and expects me to pay $132 every few months to have the crown glued back on.Business response
03/03/2022
March 3, 2022
Office of the Better Business Bureau
RE: ******* ****** Aspen Dental Account Number: *******
BBB Case No.:********
Dear Sir or Madam,
Thank you for the opportunity to respond to the complaint filed by ******* ****** on behalf of the
Bridgeton, MO Aspen Dental branded practice, owned and operated by ****** *** ***. We will be
responding to the consumer directly on this communication.
The Aspen Dental network is committed to breaking down barriers to care. Each independently owned
and operated location and care team has the autonomy to work with patients, so they receive quality
care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are
raised, living into our commitment to say “Yes” to quality oral care.
I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to
federal privacy laws.
Sincerely,
***** ******
Manager, Regulatory Relations
Aspen Dental Management, Inc
*** ******* ***** ******* **** ********* ** ***** ** ****** ** ****** *** *** ****** ************ *** ****** **** ************ ****** ***********************Customer response
03/09/2022
Complaint: ********
I am rejecting this response because:I have not heard from anyone at aspen dental
Sincerely,
******* ******
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.