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ComplaintsforKon Tiki Resort
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Complaint Details
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Initial Complaint
03/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
sent $100 deposit in May 2020 to secure a room. after attempts, wife had lung surgery in July 2020. was not able to go. kon tiki would apply deposit in 2021. in 2021, covid, but attempted to secure room. couldnt get dates to line up with their avail. and our work schedule. we wanted just 3 nites, so in 2022, i asked about avail in june, using the deposit from 2020. they refuse to honor it or issue refund. tried to talk to owner, being unreasonable as wouldnt honor either request. saw no specific policy about forfeting refunds for repeated attempts to secure a room. i feel they being unreasonable given the above circumstances. i ask for consideration, either use deposit for this summer rental or issue refund back. thank youBusiness response
03/28/2022
Hello,***** was given 2020 and 2021 to use his deposit. He would make reservations and cancel. ***** has sent you all the correspondence between us. I feel we have been fair. We were not shut down in 2020 and the guests that came stayed to themselves. We are a small resort but big enough where people have their own space.I am attaching a letter that we recently got from a guest that has not been here before. We have many return guest and so I feel we have not been unfair to ***** ****.Thank you,*** * ****Customer response
03/28/2022
Complaint: ********
I am rejecting this response because:
I don't care about anyone else that stayed there. I am not referencing them. I am speaking specifically about my situation. please review my emails again. we made several attempts to secure a weekend, but their min. 7 day stay during summer was not available.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.