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ComplaintsforCape Auto Spa Car Wash & Detailing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The business sold gift cards and then the business went out of business, without consumers being able to redeem those gift cards. I have spoken to the owner and he stated that I was out of luck for redeeming my gift cards. I would like a refund in the amount $150.00.Initial Complaint
11/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got a estimate at cape auto spa on Monday or around the 30th of Oct. I needed the estimate for a car wash I went through that scratch the hood and made my passenger headlight foggy. I spoke with a man at Cape auto spa that told me he could buff the hood and light no problem. I made sure he could fix the light because the other estimate I got from ******** ********* ****** in Cape Girardeau MO. gave me a high estimate when Cape auto spa said he could do it for $ 100.00. and $400 for The whole car to be buffed plus the headlights. When I went to pick car up on the 4th around 3:30the Car Looked great Accept thepassenger headlight. Iwent into the office to pay . I told the lady at the desk about the headlight. She went back in the back and talked to a man said that he couldn't buff Itbecause they didn't have Buffing pad that little. I told the lady that the man I talked to assured me that he could fix my headlight and that was the only reason I had came there is because he had said he could fix it. I said could you ask the man again to make sure so she went back in the back to ask the man again about the headlight. She came back and said sorry there's nothing they can do. I paid the lady And told her I wasn't happy about the headlight and I feel like I had been lied to. I kept my end of the bargain but he didn't keep his and now I'm gonna be Out the money of another headlight because I gave the car wash the estimate for the $100 thinking my headlight would get fixed when the headlights cost 3 or $400 plus the labor to put it i. I asked the lady if they could give me some money back because the headlight wasn't fixed she said no sorry I once again told her I wasn't happy about this she said I'm sorry I know how you feel. I will send you the estimate that ******** ********* ****** had gave me for fixing the light and the hood. Of course when I turned in the 2 estimates to the car wash they picked the cheaper one for a $100 Which I Agreed
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.