ComplaintsforCoad Chevrolet Inc

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our babysitter hit a car and it's been in the shop for over a month. Her insurance will pay for it. The guy who did the work put a lot of miscellaneous work on the bill. The insurance company will not pay it until they get an explanation of the miscellaneous work done on it.

  Business response

  02/24/2023

  Insurance company wrote the initial estimate and issued the initial payment to customer.  Once vehicle was in shop & disassembled, additional damage & required repairs were found.  A supplement estimate was written documenting the additional repairs & cost found & sent to the insurance company.  Coad Chevrolet proceeded with the repairs operating in good faith that the insurance company would reimburse us for the cost, which is normal procedure.  Insurance company declined the additional cost, even with extensive documentation justifying the repairs.  Insurance company paid 10% of the supplement cost Coad incurred to repair this customers vehicle.  Operating in good faith again, in an attempt to keep the customer out of the middle of this, Coad absorbed the cost of the additional repairs to get the vehicle back to the customer.  Coad Chevrolet considers this matter closed.  

• Initial Complaint

  04/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought Chevy Tahoe from Coad Chevrolet. Paid 65,000.00 upon driving and looking the vehicle over the sales **** was told a Trey was missing from front console and the remote and headphones for the DVD player was missing. He responded by saying he would contact the person who traded in the vehicle to see if he could get them returned. Upon signing paperwork he stated he was still trying to reach the previous owners. Almost every week since purchasing I called to see if he had any luck. I never got to talk with him personally but left messages asking for a call back. **** never once called me back. My husband even called a couple times. My husband did get to speak with **** one time. **** told my husband he was still waiting for the prior owners to get ahold of him. Today 4/4/22 I called and whoever answered made sure I was able to speak with **** This gentleman put **** on the line. **** became rude and aggressive when I asked him if he obtained the items. He then told me that my husband lied to me that he told my husband the items were not available and we bought the vehicle as is.

  Business response

  04/22/2022

  Coad Chevrolet received this complaint in the mail on 4/18/2022.  The notification Coad received states that a previous notification was sent and went unanswered.  Coad Chevrolet has not received any other notifications regarding this complaint prior to the notification that will be attached with this response.  Again, this notification arrived on 4/18/2022.  Coad was also unable to locate the complaint at all on www.bbb.org to respond electronically, as we normally would do.

  Regarding the Customer's Complaint:

  Coad Chevrolet apologizes for any miscommunication that has occurred during this transaction.  This customer purchased a pre-owned vehicle from Coad Chevrolet in November of 2021.  When Coad acquired this vehicle prior to this transaction, the headphones and remote for the rear entertainment system were not with the vehicle, and that Coad would contact the previous owner, and attempt to obtain the missing items.  The customer was advised if we could obtain these items, we would gladly pass them along to the customer, but if not, the replacement cost would be at the customer's expense if they chose to replace them.  Coad was unable to obtain these items from the previous owner.

  Customer response

  04/23/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  **** the man that was the car dealer who sold the vehicle  to us again is untruthful. He told us he made contact with the previous owns and would call us when the brought the equipment missing into him. After that he never returned our many calls. Never once did he say or anyone at the dealership say we would be responsible for replace the equipment ourselves. 
  
  I don’t accept their response but I also don’t expect them to do anything about the issue. Definitely poor business practice. 

  
  

  Thank you BBB for even reaching out to them. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  10/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an '05 Chevy pickup all the gauges on the dash would come one then shut off and the electronic portions of the vehicle would stop: windows, AC, fuel and oil pressure gauge. When I spoke mechanic who said it needed a BCM (body control module). I put that in myself. He also told me that a dealer would have to program this module to my truck. I took it to Coad in Cape Girardeau. Asked them to program it, they ran the VIN number to program it to my truck. They called me back and told me they couldn't program it because I needed a new fuse box. I bought the fuse box from them and charged me $812.00. I picked the truck up after the repair, paid them. I drove two blocks and the very same issues began. It was after hours, so I dropped the vehicle off later. They told me to bring it back and they would look into it. I let them look at it while the truck was running. They wanted me to get an ABS module; we put that in. (I purchased one myself from a junkyard. Chevy doesn't make them any more.) They put it in, programmed it, same thing happens. $1200 for this repair. It was then they started using the age and mileage on the vehicle for the reason that it can't be fixed, that the troubles are deeper than what they can find. If that was the case, then they should have told me that from the very beginning

  Business response

  10/29/2021

  The "mechanic" the customer refers to in their complaint, is not employed or affiliated in any way with Coad Chevrolet.  We do not know who the customer spoke to about this, what issues they were having & trying to correct, or why this "mechanic" thought replacing the BCM would fix it....The customer came to us with a simple request only, program the BCM that he purchased & installed himself.  Customer did not ask us to confirm that diagnosis, or to diagnose any issues they were experiencing.  The customer states in the last sentence of their compliant, that we should have told him up front that the extensive electrical issues would make repair difficult, time consuming, & expensive.   How would we have known that???  Customer didn't bring the vehicle to us with a complaint & ask us to find out what was wrong, how much to fix, etc... They brought us a broken vehicle & simply asked us to program a BCM that they had replaced.  There was no way we could have known the electrical issues would be as extensive as they ended up being.  I understand the customer is frustrated with all the issues found, we would have also preferred that their "mechanic" diagnosis was correct, the used BCM was good, it would program properly, and the vehicle would start, run & drive with no issues.  Unfortunately, that wasn't the case.   Coad Chevrolet will NOT be providing a refund to this customer for services authorized by the customer.(Repair orders with details of diagnosis and repairs are on record & available if needed. Customer was provided these already.)

  Customer response

  11/17/2021

  This dealership had my truck for 3 - 4 weeks and did more damage than when I initially brought it in.  They charged me approximately $2000 for repairs that weren't needed.  I took the vehicle to another shop and they repaired simple ground wires for $200 that fixed the issues.  I want a refund of the money paid to Coad for the work they didn't really need to do that caused more harm than good; and didn't fix the issue.  I've provided an invoice from Coad that shows the work that was done.

  Business response

  11/18/2021

  Please refer to our previous reply to the original complaint.  Our position detailed in our original response is unchanged.  Thank You!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩