Business ProfileforOzark Stove & Chimney

On 11/1/23 Ozark Stove & Chimney was scheduled and paid $325 to clean chimney flue. Technician spent approximately ***** minutes outside/on roof and came inside with a shop vac to clean firebox of stove insert. At no time during the service appointment did the technician say that the flue service was not completed. Upon pulling out the fireplace stove insert it was discovered that the top of the stove was not cleaned. The company was contacted via email on 11/21/23 inquiring about why this was left uncompleted and included pictures of the top of the stove insert that was not cleaned as this appeared to be unsafe. No response was received. On 12/15/23 the company was contacted again to inquire about why this job was left uncompleted. A callback was received on 12/15/23 to inform that the service was for a chimney inspection and not for a chimney flue cleaning and that the fireplace chimney flue was not cleaned due to "insurance reasons". It was stated that appointments are for a paid inspection and the cleaning is "complimentary". This was not stated on their website, and this was not stated at the time of scheduling a flue cleaning appointment. This conversation confirmed that the service paid for was not completed. This is a deceitful business practice. A full refund was requested. The technician apologized and stated that the company office would be in contact. As of 1/3/24, there has been no contact from the company office.