ComplaintsforFriendly Leasing

• Initial Complaint

  04/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On April 2, 2024, I received a notification from Friendly Leasing that my rent is being increased by $50.00 per month. I noticed that the letter did not include the new monthly amount. I requested the manager, ***************************************, to update the letter to include the amount. The following statement is what I received from her on 4/02/24 at 1:45 p.m., "You pay your rent each month, so you know what your current monthly rent is, just add the increase to your current rent."The leasing manager, ********, is the most unprofessional manager I have dealt with. She expects the tenant to do the math. If there is an increase, I would like the particulars to be written out, just as they were clearly written on my initial leasing agreement.

  Business response

  04/05/2024

  To whom it may concern,

   

  We have received this complaint and addressed it with the tenant. She did receive documentation with the updated rent amount and she has reached back out and advised that she received it and is going to continue her tenancy. ************** has been a tenant with us for several years and we are very aware of her demands. When she receives her increase next year, I would expect another complaint.

   

  Thank you for your time. 

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved into a Friendly Leasing apartment in Nov. of 2020. We signed a one-year lease, plus we had to pay a $650 so-called deposit that later they informed us that it was for cleaning, which was not there was dust on all the woodwork. We also had to pay one month's rent of $670 in advance. Then a one-level apartment came open so we moved into it, then we had to pay $400 for a transfer fee. That apartment was also dirty upon moving in. The lease expired in Dec. 2022, we we went to a month-to-month. We found another apartment and wanted to move. Then we were informed that we had to give a 60-day notice. They required us to pay $720 for a month that we did not live there. We were not given any refund of any kind. We asked about the deposit and were informed that was for cleaning the apartment before new tenants moved in. So we first had to pay a $650 deposit when we first moved in and then had to pay it for new tenants and they had to pay the cleaning fee. Their so-called cleaning is a joke. When we moved in we could not see what they cleaned. The stove and oven were not touched, and there was sand embedded into the carpet, which we had to vac. to get the sand out, there was a child's toy stuck in the bathtub drain. So they charged for cleaning that was visible that it was not done. We had very noisy neighbors their living room was right above our bedroom. We complained to management on three occasions and called local law enforcement but nothing was done. We are seniors and have health issues and need our rest. There is supposedly a quiet time from 9 AM - 9 PM. These neighbors made very loud noises at all hours of the night, management failed to do anything to correct the issue. It contributed to further health issues where we had to have our physician to prescribe medication to help us to sleep. They are friendly until you move out.

  Business response

  10/23/2023

  To whom it may concern,

  
  ***** and ****** ***** moved into one of our units in November 2020. As our lease (that they both signed) states, they paid the last month's rent of $660, the first month's rent of $660, and a $400 non-refundable unit cleaning fee prior to moving into the unit. We do not charge a refundable security deposit and our lease does not state that we do.

  
  When they transferred to the new unit, they were charged a new $400 unit cleaning fee as the original fee stays with the original unit and does not transfer over to a new unit. The tenants are claiming the unit was dirty upon move in. We have an invoice showing that the unit was cleaned by a professional cleaning company. ***** and ****** never mentioned the unit being dirty when they moved in. If something was missed, we would've had the cleaning company come back to take care of it. The carpets were also cleaned by a professional carpet cleaning company, which we have an invoice for as well. The tenants also did not mention the carpets being dirty when they moved in. Again, if something was missed, we would've had the carpet cleaning company come back to clean once more. 

  
  Regarding the toy stuck in the tub drain, we do not have any record of a text, a call, an email, or a work order being placed for that, so we are unaware of that issue. 

  
  The tenants are claiming they signed a 12 month lease. However, we do not offer 12 month leases, our leases are month-to-month only and require a 60 day notice to vacate. The tenants are required to pay the first 30 days of the 60 day notice and the last 30 days of the 60 day notice is covered by the last month's rent they paid prior to move in (whether the tenants decide to move out early or not). 

  
  The tenants are claiming that Friendly Leasing did not attempt to correct the issue with the "noisy neighbors" who resided above them. However, we have text messages showing that I, the Property Manager, did in fact contact the upstairs neighbors several times, but each time, the neighbors claimed they were either not home or upstairs in their bedroom asleep at the time the downstairs neighbors claimed they were making the noises. The noise they were complaining about was the upstairs neighbors were walking/stomping too loudly late at night. Unfortunately, we cannot stop tenants from walking around their apartments at any time. They were not having a party and were not intentionally causing a ruckus. 

  
  In closing, I want to be clear that ***** and ****** ***** were great tenants with very few complaints, paid rent on time, and kept both units in great condition throughout their tenancy. I have numerous emails from them praising my maintenance team, and myself as their Property Manager. Once they realized they would not receive a refund, they became very angry and sent many emails being everything but kind. 

• Initial Complaint

  01/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am reaching out to seek compensation from the company, Friendly Leasing. They are based out of Jefferson City, Missouri. I started renting an apartment from them in September 2021. I paid a deposit, last months rent, and a $375 cleaning fee. When I arrived to the apartment it was not cleaned at all. The carpets had severe stains and there were crumbs everywhere. The carpets were then cleaned but we were still left with stains and matted down carpet. The screen door was broken, along with a big hole being on the deck which could have caused hazard for us. The master bathroom tub had stains in it and the sink still had the previous tenants hair in it. In both bathrooms there was nicotine residue that I tried cleaning 3 consecutive times and it was still unable to be removed. The company assured me that I received a new fridge upon moving in, when in fact it was a used fridge that they had purchased from Lowes. I had to have them replace the fridge once and repair equipment on it twice. Each time I needed something with the fridge fixed it took roughly 42-50 hours for them to complete. We had to throw away all of our food in our fridge 3 separate times and we were not compensated. As we left the apartment, they were very adamant about making sure I paid my January rent even though I would not be living there. I also had to pay for February's rent. After moving out I did have to wait a few days in January to give the keys back because I had a package arriving there. When dropping the keys off I found that they had redone both bathrooms and fixed everything that I had asked them to fix while I was living there. I would not have had to move out if they would have accepted my requests during that time. I reached out to the manager of the company asking if they had rented the apartment out while I was still paying on it and she did not answer my question.

  Business response

  02/02/2022

  ***** ******* moved out of the apartment on December 30th, 2021, but her required 60 day notice did not begin until January 1st, 2022. She is responsible to pay rent for the full 60 days (all of January 2022 and all of February 2022). She surrendered the apartment to Friendly Leasing by turning the keys in on January 7th, 2022 allowing us to turn the unit for the next tenants to move in early. ***** DOES have a refund pending. The delay of the refund is because she didn't give us a forwarding address to send the check to until 7:48pm on January 20th, 2022 and the check is being issued and mailed. 

   

  The refrigerator issues were taken care of, however, we are not at fault. It was a warranty issue through Lowe's. Also, she only put in two maintenance requests. One regarding a faucet and the other regarding matted carpet which was re-cleaned professionally. Both of those were requested on September 22nd, 2021. 

   

  Thank you,

   

  ******** ***********

  Property Manager

  Customer response

  02/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩