ComplaintsforStidham Electric
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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
A tree fell onto my garage. The tree is dead and has a bore in it that killed it. We had a strong wind of 46 miles per hour that caused the tree to fall. No other trees fell in the same area. The company owns the house that has the tree on the property. There is an issue with the insurance company stating the tree is a city tree. I need them to do a survey of their land. The tree is on their property. A survey would show that.Business response
03/01/2024
Stidham Electric does not own the house that ******************* complaint is regarding. That property is owned by Stidham & Sons Properties. Since the ownership of both businesses are the same, I will respond the complaint here.
When **************** told us of the damage to her property we responded by contacting our insurance company & also by removing the tree limb from her garage and disposing of it. Our insurance company responded by declaring the tree was in fact still a living tree and that it would be considered an "act of god or nature" and that her insurance should be contacted. I provided a letter from our insurance company to confirm.
I did raise a concern that I am not sure that the tree is even located on our property. According to the county assessor page the tree appears to be on the City of *******, but I do not feel that we should have to survey the land when it is common practice for the homeowner to cover their own property when it comes to an act of nature.
Thanks
****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.