ComplaintsforThe ParQ at Chesterfield

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Apartments were advertising 1 month and half free rent. I applied for the apartments and got approved, and then I got a call 2 days later stating that the promotion has been removed and it was a mistake. I believe that I was persuaded that the apartments had a promotion only to take the deal off after I spent money applying.

• Initial Complaint

  01/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a bike and was under the impression our bike storage was included in our rent and fees. After I was charged for the first month I realized I was incorrect and asked to have my bike fee removed and informed them (*****-manager at the time) I would remove the bike and place in my storage on the property that I already pay for. I checked back several times and I was still not being charged, At some point this fee started being charged again and without my use of the bike storage. We are apparently under new management and they confirmed yes the charge was there and I would be getting a refund. My first contact was with **** in office in early Dec. 2023. I repeatedly emailed with no response when no one contacted me back about when and how much they should be paying me back. Our online system would not let me go back far enough to see how long this charge had been there. This was the response I got from **** FINALLY...On Thu, Jan 11, 2024 at 10:03 AM Parq at Chesterfield Leasing Professional - ******************* <**********************************> wrote:Thank you so much for clarifying, I was able to find that credit back to the account from August of 2022. I will have to have ***, our accounts manager look into this and he will get back to you with the credit amount." Then of course no one ever contacted me and here we are again 2 wks later and still nothing. I informed ****** would be coming into the office the next day to handle this if I didn't get a response and this is the response I received on the 25th of Jan. ***** about the delay. **************, our property manager, she will only be able to refund two of the months. If you would like to ask her any questions, her email is ************************************ Of course this is not an acceptable resolution and AGAIN, I emailed this ***** and no response. This property management is unresponsive and unhelpful and I want my money back from the many many months that were taken. I am unsure exactly how much they took.

  Business response

  03/07/2024

  We apologize for the delay and will be crediting your account for the amount of $105, which is the additional amount that wasn't credited to you previously.  I apologize for the miscommunication.  

  Customer response

  03/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/02/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  We rented of an 1B1B apartment from them since May 2021. We renewed the leasing since May 2022 for one and half year which supposed to be end on Nov 16th 2023. We went to the office to ask what we should do before we end our leasing a couple month ago. They gave us a move-in and out checking list. There is no instruction except asking us to fill the form. In August they sent us an Email that inform us if you continue renting the complex how much they will charge us. We went to the office again to ask if they know we are ending our leasing and moving out. They were not sure and said they would check. No reply. Their email can't reply. They didn't offer other contact email, their portal doesn't offer the option to end the leasing. The people in the office didn't contact us. Today they are not supposed to charge us the fee which after we are moving but they continued to charged us even higher fee which after they increased the leasing fee. We didn't sign any renewal documents. In the contract which we signed in May, 2021 it mentioned no auto-renewal. It also mentioned renter needed to have written notification 60 days before moving if we plan to end the contract early. We are ending the leasing on-time of which the contract was signed. The contract didn't mentioned in what form the written notification should be. The most important thing it does not require people who end the leasing on time to have a written form notification. The company is trying to make ending leasing difficulty. They didn't practice the way which has written in the contract. They plan to charge us two more month after our leasing contract end. Also in the contract if you are leaving before the contract end the fine should no more than ****. They are going to charge us more than ****.

  Customer response

  11/22/2023

  We received a bill from ******** in Chesterfield. Our originally payment every month was ****. They charged us more than 6k for insufficient notification which is illegal as to ******** law. They also charged large amount of money for carpet and painting which which I didn't see any receipt and prove. 

• Initial Complaint

  01/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We originally rented from ********* who sold to the ****** corporation over our time as a tenant. The apartment was immaculate when we did the walk through and was even commented on that statement during final walk through. We were told a separate party comes through to do the carpet inspections. We then receive a final statement claiming carpet damages requiring patching, grease on the carpet. I have requested photographic proof that has not been provided.

  Business response

  03/13/2022

  They are correct.  We use a third party carpet company for each of our move outs.  When the carpet was inspected in great detail, it was determined that additional cleaning and some repair/replacement was needed.  

  The additional cleaning was due to the pet damage.  Urine was found in the carpet and needed to be treated, referenced as grease in the invoice.  In addition there was a section of carpet that needed to be replaced due to it being shredded in the corner.  

  The cost of service from the company is then passed onto the resident.

  See attached invoice.

  Customer response

  03/14/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  I requested proof; I can write an invoice showing charges but that does not show the actual damages.  The story has now changed from grease, to pet urine.  The pet deposited include the cleaning fee for pets for normal wear.  There was never an accident in that apartment nor anything outside of normal wear. Nothing new has been supplied. 
  
  Sincerely,
  
  ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩