ComplaintsforLinxup

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We bought a tracking service for our daughter's car for safety. We sold the car a year ago and have tried to cancel. The number we had from our **************** which is where it is being auto charged would continue to hang up after you select talk to agent. That number is ************. We tried to chat and it said something about non-US hours.Finally found a way to email and got a message today and number to speak with someone. They would only cancel effective a future date of 3/31/24. I'm asking for 12 months refund consideration as this has not been used at all and the company has been difficult to reach. $23.68 x 12=287.76 - - my concern is that they are intentioning hard to reach and auto charging each month.

  Business response

  05/10/2024

  The customer called into our customer support on 3/6/2024 asking to cancel their service and be refunded for the past year because they had sold the vehicle.  We offered to close the account and offer 1 month credit. The customer refused and hung up on the agent but said before he needs a year credit or is reporting us to the BBB.  The account was closed in March upon his request and he has not been billed again.  We are unable to refund for a year as we were never notified of any changes on his account until 3/6/2024. 

  Customer response

  05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I did not get a one month credit to my knowledge. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I canceled service with this company 8 years ago. And I did not realize that they were charging me continuously. I did not use their tracking during this time period and they charged me a total of $2,400 and they will not refund any of the money.

  Business response

  09/30/2024

  Linxup Response: The customer had eight devices with us and wanted free new replacement
  devices within the two-year contract, which the contract does not include. We did offer to
  replace three of the devices that had been in use for free and the other five with refurbished
  devices but the customer refused. The customer said theyd like to keep one device but cancel
  the rest, which was done. In July 2019 we were unable to process the customers credit card
  and reached out. They were seeing charges from us and thought it was cancelled back in
  2015. Advised only seven devices were cancelled and he wanted to leave one active per the
  notes which is the one currently being charged. We offered 60 day service credit per MP and
  they declined, cancelling account.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Signed up for this service sometime ago and can't cancel it! It appears they're deliberately doing this. All I get is an error message when I try to cancel online and got a voicemail and no return call when I called to cancel. I'll be filing a dispute with my bank!

  Business response

  09/30/2024

  This customer was cancelled in February of 2024 via self-serve
  deactivation process on customer portal. We did not receive a customer support case.

• Initial Complaint

  11/10/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We signed up for their services and used them for about a year. When we downsized and didn't need it anymore, we requested a cancellation. They demanded we pay them out the bulk of the contract at a reduced rate but when we didn't respond within the time frame, they continued to charge us for 7 more months and still ongoing... they will not allow us to cancel. we have no way to stop them from taking money out of our account

  Business response

  09/30/2024

   Consumer remains a Linxup customer today. The issue with the AT3 device not working
  on their lawnmower was due to a low battery and they have been advised of the voltage needed for the
  device to operate. The consumer did not cancel and the issue has been resolved

  Business response

  09/30/2024

  This should is tied to ****************************. Customer requested to
  cancel in April of 2023 After speaking with an agent an email was sent regarding Early
  Termination fees and stating no action would be taken until we received confirmation.
  Customer responded asking for contracts which were re-sent to them. The hardware was
  given for free based on a 3-year contract. In November of 2023 they were cancelled with a
  reduced cancellation fee, and final ETF was charged.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a plug in device that didn't work in my vehicle. I immediately contacted *** and explained it didn't work and was returning. They told me I owned it and would pay. I returned and they received by **** with conformation. They still have it and are charging me ***** a month for 3 months and have contacted me by email stating don't know where to return to me which is ridiculous. I shouldn't have to pay for something that doesn't work in my vehicle and just want them to stop taking my money on my credit card. ***********************

  Business response

  05/16/2024

  This account was closed in Oct 2023 and was refunded for July through Oct of 2023 in the amount of $103 which was refunded in December of 2023.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a dashcam plug-in device for my car from Linxup. I paid a total of $292.42 and signed a 3-yr contract to order these products. Before ordering these products, I had explained that I wanted a camera that would work 24/7, even when my car was off. **************** told me that the camera would record everything and alert me if anything was happening to my car. I received the product and the product did not work. I called customer service to complain about the device not working and after providing a photo of all of the parts that I received, I was told that I was missing a part and that they would send it to me. I received the missing part by mail. After installing this missing part, the device still did not work. I asked to return the device and terminate the contract. They told me that I would have to pay over $1,000 to end the contract early. I complained to them about having to pay to end the contract early when their product didn't even work in the first place. So I asked them to send me a copy of the bill so I could take them to court. After I said this, they agreed to let me return the products and terminate the contract early without having to pay the early cancellation fee. I received the return label from the company and I returned the products as soon as I could. A few days later, I received another return label. I was confused because I had already returned the product on July 3. I called again and they told me that I wouldnt receive a refund until I returned the product and proceeded to say that they had received the box that I returned but it had Fila shoes instead of the dashcam, and they provided a photo of the shoes by email. I did not send shoes in place of the dashcam device. I am very dissatisfied with this company because on top of all this, I had to pay over $300 extra to try fixing the situation. I would like the company Linxup to give me a full refund for the dashcam plug-in device, and the shipping and handling.

  Business response

  09/30/2024

  This customer was refunded but we received a pair of old tennis shoes in
  a box from this customer instead of the cameras to be returned. We have never received the
  camera back but the customer was indeed refunded. We believe its possible that when they
  dropped off the equipment at *** store the labels might have been switched at the store

• Initial Complaint

  04/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company has lied to me several times. They keep overcharging my account at all times during the month. I have several emails with them about what they were going to do to fix it, yet they are all lies. Last month I was only supposed to be charged $14.19 on the 14th. Well, they charged me on the 14th and the 15th. So I paid a total of $28.38 when that was no supposed to be the case. I was told on that same email that I would get a credit of $14.19 towards Aprils bill (total of $19.99) but today they charged me $20.59. They make up prices as they go and lie to you when you try to get it fixed. WORST BUSINESS EVER!! ALL LIES ALL THE TIME...I HAVE ALL OF THIS IN WRITING YET THEY STILL LIED. NOW THEY ARE REFUSING TO EMAIL OR CALL ME BACK AND WON'T CANCEL MY ACCOUNT ALTHOUGH I HAVE BEEN TRYING TO CANCEL IT FOR WEEKS NOW.

  Customer response

  04/24/2023

  The company finally responded and agreed to issue refund.  Thats all I wanted.  

• Initial Complaint

  01/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have several GPS trackers through Linxup. I pay for an upgrade to my account that allows me to have a "timesheet" report through their software. I used this as a means to do my payroll and provide my employees with this weekly hours. Two weeks ago my paid for feature disappeared from my dash board. I have contacted the company upwards of 20 times. I have spoken with tech support and sales, my calls are hung up on mid conversation and no resolution to be had. No one has contacted me back and no one seems to ever be available to correct the problem and I am paying for a service not provided.

  Business response

  02/01/2023

  Customer's original support case was reopened and reviewed with the support agent who originally responded to the customer's email. Once reviewed they were able to see what the customer was inquiring about. On January 23, 2023 the support agent fixed the issue internally so that they would have access to their timesheets again. At that time a call was made to the customer explaining the error and that it had been corrected. There were some time discrepancies that the agent assisted in getting corrected as well as assisting with a device. On January 31, 2023 support agent confirmed with the customer that all was good with their timesheets.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up with LinxUp (agilissystems) in 2021 for use on my fleet. However, it has nothing but issues from day 1. I have contacted Customer support as well as my Account manager on numerous of occasions and have been ignored. The system has killed my truck battery causing me to eventually have to have it replaced to even start the vehicle, doesn't capture footage, will tell me the van is "stopped" but I will look at a video and it is in motion, and often times has no signal at all to even view the vehicles location. The van is a BRAND NEW 2020 NV200 with less than **** miles on it. When I spoke with management regarding canceling this terrible service, I was told I have to pay hundreds of dollar for a contract termination when they have already breached the contract by not offering the service I have been paying for monthly. I am the only one being held to a financial obligation and essentially giving money away to a bogus company.

  Business response

  08/10/2022

  Customer contact Support to discuss cancelling their account on May 10, 2022. Customer signed via DocuSign an agreement to our 3-year contract in addition the early termination fees are part of our Terms & Conditions that all customers must accept when activating their devices and account. Sine the customer had experienced some issues with their hardware a Support Supervisor sent an email to the customer offering to lower the early termination fees from $350 to $150 for their troubles. Customer has not responded to the offer at this time.

  Customer response

  08/10/2022

  Complaint: ********
  
  I am rejecting this response because: the fact that the business took 3 months to respond to my complaint is an indication of the poor service i have received and continue to receive. Business is in breach of agreement by not providing services outlined in the contract. Video remains inaccessible when my technicians are out in the field, my truck battery has been killed thus i will not be paying money to terminate a contract that the business has already breached. At the end of the season I am no longer paying LinxUp a dime going forward and they can take whatever action they deem fit as I have ALL documentation of their breach of contract. 
  
  
  
  Sincerely, 
  
  ****** *******

• Initial Complaint

  05/03/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We opened an account on 9/11/2020 seeking trackers for our equipment and vehicles. The asset trackers were not compatible with our machines. We also have vehicle trackers with dash cams. The dashcams have never worker right and the long term asset trackers out of ************************************************ for 6 months or more. None of their equipment works correctly. I have had vans burned, broken into, windows smashed, catalytic converter cut off, gas line repeatedly cut, accidents and only in one case has the dash caam ever got anything. Further they do not explain the limitations of their devices when they make you sign a contract. I have along papertrail of calls and emails to tech support and they caannot solve my issues. I want out of my contracts on all devices but they will only take back and cancel 12 dash cams. I want all cancelled without penalty. I think my problems an losses due to the devices unreliablilty is more than enough to warrant my request.

  Business response

  08/10/2022

  This customer has multiple troubleshooting cases and the request to cancel their account was processed on June 30, 2022. We waived their early termination fees and provided credits to the account as follows:

           June 30, 2022, for $1,470.00

           July 1, 2022, for $82.68 and $40,950.00

  Customer response

  08/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩