Customer ReviewsforLinxup

Please avoid!!! when initially getting the service you are somehow able to reach them without a hitch every time. But, once you become a customer and they've taken your money, you will be hard pressed to reach them or get a call back. Service was good at first for some months, but then they made an unauthorized $816 transaction to a card that was on file, since then we have to unable to get a hold of them and no service!!!! Feel duped right now and don't know what to do to get my money back and or regain service.

On February 16, 2023 customer's account manager reached out to ********* to discuss their concerns. Customer expressed concerns over some billing issues that had occurred and it made them concerned about keeping their account open with Linxup. Account manager entered in a credit on the customer's account on February 27, 2023 for the amount of $816. There was some questio regarding if the credit did make it through the system and applied to the customer's account. **********************'s ****************** confirmed on March 10, 2023 that the credit had been applied on February 28, 2023 as requested. Customer is now working with their account manager directly for any of their needs.

Terrible company. Been trying to cancel account for almost a year. Countless phone calls and emails requesting to cancel account and get nothing but a runaround. If and when you actually talk to someone they always tell you they have to transfer you so someone else and surprisingly nobody answers! Leaving a callback number is pointless. Emails go nowhere. No response no nothing. 1 year in and still taking my money though! Even canceled my debit card and was issued a new card with a new number and new expiration date but somehow they have worked their way around that too and still taking my money. This is a corrupt company. Stay far away

Checked both internal systems using phone number on the account from Dec 1, 2022 through Feb 16, 2023. Found ************************************************************************* Feb 2023. Multiple instance of the customer disconnecting the call and he spoke with two support team members on Feb 6, 2023. During the last interaction the support team member cancelled the customer's account and issued a refund of $40 which equates to two months of service. Confirmed that the account was completly shut down on Feb 6, 2023.

We started with AwareGPS's service, but eventually it turned into Linxup. I don't know if they merged, or what happened exactly, but now AwareGPS is Linxup. When it was AwareGPS, I had no complaints, they were affordable, and the portal did all the things I needed it to do. Once they became Linxup, that all changed. As far as I can tell, the GPS tracking is still accurate. But a big reason we had this service was for the Maintenance Tracking. Now they have changed it so that I can't pull a report of the full maintenance history on a particular vehicle, I have to instead pull it in 3 month chunks (this gets very tedious). This is annoying but I'm told that they can't do anything about this and that I am imagining that it worked differently before. Then I figured out that the dates I was entering the Maintenance for were not the dates populating. I have spent the last 2 months in an endless loop with the same customer service person asking the same questions and telling me that it doesn't happen on their end, so it is not a problem they can solve. I have provided them with screen shots proving my issue multiple times, they still come back with "it's not happening on our end". Something changed between them operating as AwareGPS and Linxup. I would have highly recommended them before, but at this point, I would advise you to find a GPS tracking company that will actually provide you customer service when/if you do come across an issue. I think every company can have issues, but the true test of a company is how do they respond when those issues are brought to their attention. Linxup is failing miserably on their response to our issue. They must be aware that their service is now subpar because while they have many positive reviews on their website, I can't find (nor can they direct me - I am currently chatting with them) how to leave a review on Google or Yelp Etc. which is supposedly where their positive reviews are being pulled form.

Customer reached out to Support in November 2022 regarding one of their reports on their portal. At the time it was not pulling as much historical data as it would previously. The support team member communicated to the customer the recent changes made to the reporting structure for this particular report and why they now need to run it for shorter increments of time.Customer chatted into Support on December 15, 2022 regarding some error they were receiving related to the date the report was showing. Support sent communications via email to the customer requesting additional information up to January 17, 2023 without response.On January 19, 2023 a Support Analyst was able to make contact with the customer, review in detail what they were experiencing, and received the needed additional information from the customer to assist in our investigation. On that day, the issue was escalated to tier 3 support who worked with Linxups engineering department to correct the issue and deploy a hot fix. Support attempted to reach the customer on January 20, 2023, to confirm the hot fix addressed their date issue with the report, but they were not available. The Support Analyst was able to make contact with the customer on January 25, 2023, and it was identified that the hot fix did to fix the issue at hand.The issue was escalated again to engineering who, with the help of the additional information from the customer, were able to properly identify what needed fixed. The final fix was deployed on March 2, 2023. Support was able to confirm with the customer on March 3, 2023, that all was correct on their portal and the case was closed.

After posting this review to the BBB, Linxup stepped up and while it took a very long time, they did finally fix the issue. The interactions with their customer service were incredibly frustrating because they always called outside of my work hours (even though I repeatedly provided them with my schedule) and then left a voice message for me to call back, but I could not get to the person trying to reach me as I had no extension. I had to spend way more time on this issue than I or my boss would have liked. Oh and somewhere in the process they decided to suspend my billing, then called to threaten me with account closure if I did not set it back up again (it was set-up in my portal, but somewhere in their system it needed to be started again.

Horrible customer service paid for a ***************************************** device and yet to be able for Linxup to enable device. Will not give me an estimate of timeline to fix problem. Failed to fill up on updates and its been going on since December 15th 2022. I expect a full refund and return shipping label immediately. The worst experience Ive ever had with a company!!

Linxup Support talked with **************** on January 9, 2023. During that interaction Linxup processed ****************** requested return and service credit.