Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been an issue with the siding popping on a small area on the rear of the house since the house was purchased new on December *******. It was first reported on the initial walk thru on that day and closed as repaired on December *******. The siding popped again and was reported on April 23, 2024. Three pieces of siding were delivered on May 10th and installed on May 24th. The siding popped again latter in the year and was reported on November 22nd with a superintendent reviewing and authorizing the repair. Ten new pieces of siding were delivered December 22nd and installed on December 31st. As of December 22, 2024 the one year home warranty expired. The siding has popped once again, looking worse than it did before the third repair. I contacted McBride **************** and was told it is out of warranty and my resposibility. I tried to explain it was the same problrm in the same area that had never been repaired properly. I did ask if the repair was inspected by McBride upon completion to make sure it was done properly, with no answer.

  

  Business Response

  Date: 03/28/2025

  This customer bought a display home that was completed in August of 2022. At the time of contract, the customer was made aware that they were buying a display and that the only warranty they receive is the remainder of the 2 -year and 10- year warranty as the home was already over 1 year old. As a courtesy, McBride agreed to address some siding concerns after closing, but when the customer reached out after some recent storms stating more siding needed to be addressed, the customer was informed that they were out of warranty and the McBride ***************** Warranty does not cover storm damage. 

  Customer Answer

  Date: 04/03/2025

  Complaint: 23105469
  
  I have reviewed the business' response and am rejecting it because:
  
  
  The home was purchased as a new display hone with no warranty, but a walk thru at closing. A one year warranty was also given like most new homes as a courtesy. The siding was reported to Mcbride at closing. It was address 3 times over the year. All repairs were in the exact same area. All looked good at time of repair but popped and looked wavey within months. This is not about a warranty issue, but an issue that apparently has never been repaired properly since the house was purchased. McBride is not only willing to fix the issue, but fabricated a wind damage counter with no inspection.  I feel this is to deflect from their inability to repair the siding.
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/11/2025

  The images submitted by the customer are of seams in the siding, which appear to be affected by wind forcing open the lap joints. Exterior siding is not maintenance-free, and damage resulting from weather-related events, such as high wind force, is not warrantable in the McBride Homes **************** Warranty and falls under homeowner maintenance.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the buying process with McBride in 2022. We finally moved into our home in November 2023. Initially we were very happy with the look of our home. After a week or so, we began noticing that our floors were not installed very well. We had floor creaks, dips, weak spots, etc. McBride gives you a 1 and 11 month warranty where you report issues and they send someone out to address these issues. So we reported the things on our 1 month and everything was addressed. Unfortunately when it came to the floors, their flooring contractor made comments about our foundation not being done right. We were getting the run around for several weeks before someone else came out and assed the issue and they claimed it was something with the joist in the basement. They came out to repair that I would say around January 2024. Two weeks later we notice the floor hadnt gotten *******. It seemed like adding the beams to the joist made the floor shift. Anyway we put this in our 11 month warranty in which they sent their contractors out again but this time our floor is worse. No I have two big dips between the kitchen and breakfast area and my floor is uneven in other spots. Of courses they bring more wood pieces to support joist and began banging and drilling from the basement. So we let a week or so pass to give it time to adjust and even about and it did. My floor is worse than where we started. Ive reached out to McBride on several occasions and they refuse to have anyone come out to look at it. Because I am past our one year they wont even bother addressing it and suggest we use a contractor. Why should we have to pay someone out of pocket for an issue that is their fault and was never properly fixed. Now my floor feels like I have hills/bumps I can feel the dips and raises when walking across the floor. There is a huge spot that is weak and makes so much noise. The dips are horrible. I would just like for them to take accountability and have someone come out and assess.

  

  Business Response

  Date: 03/24/2025

  McBride******************* Warranty does not guarantee a squeak-proof floor. This home is currently out of the 1-year warranty, but while under warranty, services were completed to address the customers concerns. During these services, it was determined that the issues being raised were not a structural failure and the home conforms to the tolerances as defined under Structural Elements in the Warranty.  

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service work was requested two months after I closed on the home. McBride advised me to wait until closer to one year to make the repairs. Now about a year later McBride is refusing to perform the previously requested repairs. I feel like this was premeditated.

  

  Business Response

  Date: 01/21/2025

  McBride has reached out to this customer and is currently working with them to address these repairs

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our new home was completed by McBride Homes on February 2024. Our basement flooded July 2024 due to the sewer backing up and again in November 2024. McBride refused to take any responsibility. We were told to contact our insurance company.

  

  Business Response

  Date: 12/26/2024

  We are investigating this matter with all relevant parties involved and will follow-up with the homeowner regarding the concerns raised and the results of the investigation as soon as possible.  
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving into our McBride home in May 2024, we have had water come up through the floor drain in our basement in ************** 2024, costing us thousands of dollars for ********************** of damaged belongings. In reaching out to *** of ********, we were told that the sewer lines were still currently owned by McBride Homes & that we would have to reach out to McBride for assistance.We then contacted McBride & were told that it was an issue with the *** main sewer line & thus would not be covered under our home warranty. We have contacted both McBride & *** numerous over the last 5 months & the problem has not been identified nor fixed. Each side continues to point fingers at the other side & no one seems to want to help solve this problem. This same problem has occurred in 8 homes in our subdivision in the same area, so there seems to be some sort of design flaw. Each time we have talked to McBride they say they are "looking into the problem " but can not tell us what they are doing to stop this from happening again. And each time it rains we are in a state of panic, fearful our basement will flood again! Plus we will never be able to finish our basement if this problem does not get fixed. We can't use our basement as intended!Recently we have been told that the Developer (whoever that is) will continue to work with *** to help resolve the issue . As of now, we have heard NO updates or information as to how they are planning to do this. Everyone says they are working on it, but we don't feel anything is happening.We believe all McBride is worried about is selling the homes, but not addressing any major concern or issue with the new homes after they are bought. We want this problem addressed & fixed, so we can enjoy our brand new home.We will think twice about ever buying another McBride home in the future & will never recommend this builder to anyone else!Please help us get this solved!!

  

  Business Response

  Date: 12/24/2024

  We are investigating this matter with all relevant parties involved and will follow-up with the homeowner regarding the concerns raised and the results of the investigation as soon as possible.  

  Customer Answer

  Date: 12/24/2024

  We have been contacted by McBride & have set up a meeting for  Jan 9, 2025 to discuss our flooding issue 

  Nothing has been resolved as of now but hopefully we will get  a concrete answer as to how McBride is planning to solve this problem 
  If not, we will be in contact with you again 

  Thank you for your help ! 
  ***** & **** Birk 

   

   

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NO PRIDE McBRIDE~as they are known in the construction industry~NOW I KNOW WHY! Find yourself another builder!!! I wish Id have read these reviews prior to placing my trust in this joke of a construction company! We built in ***********, in *********************** closed on our house Sept 25th, 2024. Not even 6 weeks later, Nov. 4-5th, 2024, during heavy rainfallour drain sewer erupted, filling our entire basement! Come to find out, this happened to 8 of our close proximity neighbors during the last heavy rainfall in July, 2024, prior to our homes completion! During the last rainfall, 4 of our homes took on water! BRAND NEW HOMES!!! This is not OK! We paid $455k for brand new *********************************** is taking ZERO RESPONSIBILITY-they have been rude & discompassionate! They are trying to claim its MSDs (Missouri Sewer Districts problem) MSD doesnt even OWN the sewer lines, yet! McBride is STILL building houses in our subdivision & has not released the sewer lines to MSD! McBride told us to contact our insurance, saying this is NOT covered by our 12 MONTH HOME WARRANTY!! We are about ready to take further appropriate public & legal action! Not to mention the **** QUALITY of their construction of the interior of our home! Their warranty is a JOKE! Their subcontractors are less than sub-par!!!They just point fingers at the other guys. ******** business! Save yourself a world of trouble by selecting a different builder! taking further action if McBride does not take responsibility & FIX the sewer line issues, promptly! We cannot worry at every rainfall that our basements will continue to flood!!! What about vacations? THIS IS NOT OKAY McBRIDEMAKE IT RIGHT!!!

  

  Business Response

  Date: 12/05/2024

  The sanitary sewers in this community were installed by a developer and the sanitary sewer design and install is approved and inspected by ***.  McBride buys developed lots from the developer to build homes and is not involved with the design or installation of the sewers in the community. The sanitary sewer in this community is connected to existing sewer lines that run throughout the County. During the storm events the customer is referring to in this complaint, the sanitary system is being overwhelmed by lines outside of the community and causing the sanitary lines to back up into the customer's basement. The sanitary sewer and storm sewers in this community are two completely different systems and are not connected so the rain run off in the community would not be affecting the sanitary sewer. The developer captured video of the sanitary lines in the community and found no signs of damage or breaks that would point to storm water infiltration coming from the lines within this community but has noted significant flow of water running through the pipe from the existing main lines that the sanitary sewer was connected to. The developer has shared this information with *** and will continue to work with *** to help resolve the issue.

  Customer Answer

  Date: 12/13/2024

  This response is inaccurate. MSD was contacted with this response that I was originally given, Which is the same as the what they wrote above. McBride should be responsible for this  It was not just stormwater, I have videos of raw sewage backing up in my sewer which flooded my entire basement. I am one of four houses that flooded this time, or took on water, back in July 8 Neighbors had the same issue.  McBride is taking no responsibility for this, when it is their responsibility as MSD does not even own the sewer lines yet  You are correct that these two infrastructures should not be connected  If what McBride is saying is true, I would not have brown water in my basement!!! This complaint is not resolved, and will be taking further action if they do not repair the issue rapidly  I cannot seem to get my videos to attach, but I will attempt to do that again!! Fix it, McBride!!! Your response is inaccurate. 
  

  

  Business Response

  Date: 12/20/2024

  We are investigating this matter with all relevant parties involved and will follow-up with the homeowner regarding the concerns raised and the results of the investigation as soon as possible.

  Customer Answer

  Date: 01/31/2025

  1/31/2025 PE:  Reached out to the consumer via email to have her call me.  The consumer's phone number on the record was not complete.  I'll update it when I get the information.

  2/3/205 PE:  Email came back from the consumer.  Will contact her by phone to start mediation process.  Left vm message with my name, purpose of call and request to call me back, leaving my direct dial number.

  2/3/2025 PE:  Spoke with ***** regarding mediation.  She will be gathering supporting documentation and get back with me:  building inspector, possible engineer.  Called her back to discuss her insurance.

  2/10/2025 PE:  Left vm for ***** to check on her getting documentation and resources for moving forward with mediation.

  2/11/2025 PE:  Email from ***** who received an email from MSD.  Email is quite long and the full text is in "Notes."  MSD has completed some CCTV work of sewers in Lions Chase.  We still have more CCTV work to do - to televise & check condition of the existing sanitary sewers to the west of your subdivision, over towards **********************  I believe this work will be started sometime this week.  We have also sent an engineer out to initially check for possible I/I sources (inflow/infiltration where stormwater might be getting into the sanitary sewer system).  Our initial findings with this were inconclusive no obvious sources were found.  This investigation work continues and will take some time, and we might, or might not,  find sources of I/I.  If you have questions particularly about this investigation, please give me a call to discuss further.  At this time, the sewers in your subdivision have not yet been accepted by MSD for ownership and maintenance.

  2/12/2025 PE:  Due to the length of time this case may take, the consumer agreed and understood that BBB may close it temporarily until the documentation can be obtained.  She has my contact information and knows to reach out when she has a hard number or documentation to open the mediation case.  Sent to BB.

  Customer Answer

  Date: 03/05/2025

  McBride has made no further contact to attempt to resolve this issue with us. ***, however, has been awesome & hired a civil engineer company, *****.  MSD told us that McBride, in fact, did NOT pass ALL sewer inspections & MSD still does not own the sewers, nor is the subdivision complete/released yet. MSD states there are 3 inspections that must pass; McBride FAILED ONE, and only passed 2. *** is doing thorough inspections of our sewer systems & surrounding areas to our subdivision. They have run/posted cameras in the sewer system, gathered information from myself & neighborsplaced door hangers w/ instructions for more advanced investigations occurring this week (smoke testing is one of the testing) & I have been in direct contact with the project manager over the team of civil engineers employed by TREKK. MSD & BBB are the only ones attempting to make this right. The lack of further contact by McBride proves they are accepting any responsibility, at the moment. It is my hope that the issue is identified by MSD/TREKK engineers & McBride accepts responsibility & repairs the issue accordingly. That has yet to happen! As indicated by BBB above, I will continue to keep you posted, until this matter is actually resolved. In my eyes, this case is not closed.  No solution/repair has been made. 
  

  We may still need to get the media involved &/or take legal action. 
  

  Thank you, BBB, for your attempts to help us! 

  ***** *******, ************

  address: ****************************************

  attachment is the door hanger that was placed on homes within our LIONS CHASE ***************

  

  Business Response

  Date: 03/12/2025

  McBride has been continuing to communicate with MSD as they move forward in their investigation of this matter.   MSD has informed McBride that they hired a third-party investigator to conduct tests on their system.  MSD said that they expect to have the results of those tests by the end of March.  McBride will continue to monitor the situation with MSD and make sure the homeowner is made aware of the results of MSDs testing and plan of action set forth by MSD.  McBride remains engaged in this matter and will continue to advocate for a positive resolution for the homeowner. 

  Customer Answer

  Date: 03/12/2025

  Yes, AFTER I sent my last response to BBB, *****, from McBride did in fact call to tell me that MSD had hired the civil engineers (company name TREKK) -which is information I had already acquired myself, prior to that call & I had disclosed that to BBB. I  am grateful that ***** took the time to call. I would appreciate continued communication from *****/McBride & MSD, as well as TREKKbut please note, again, that *** is the company that took the initiative in this case. And this issue is still not resolved.  Until it is & we cannot safely plan vacations, or even feel comfortable that our brand new house will not flood again. Until we know the sewer issues have been FIXED, this issue is NOT resolved. Therefore, I cannot NOT say Im satisfied with this response, as it is NOT RESOLVED (yet) as stated in my last response.  I would appreciate BBB keeping this case OPEN.  The only thing that has been resolved is an open line of communication, at this point. The sewer issue remains. 

• Initial Complaint

  Date:11/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home purchased on 10/27/2023 from McBride. It was a new build.Builder has a warranty for manufacture defects and improper **************** our 1mo and 1yr warranty reviews, clear defects and poor craftsmanship were noted for drywall and paint inside the home. During in home inspection by a *******, it was acknowledged that the items were an issue and required repair. Then during conversations with customer service when scheduling repairs, ******************** is declining to address the issues. They claim it is not per contract yet their contract is clear this is a warranty item due to the poor craftsmanship that is not up to industry standards. They are neglecting to fulfill the contract requirements when we purchased the home. We acknowledged they did not have to paint over drywall repairs to address normal house settling (nail pops). But there are instances of spots straight up not being painted, can see seam lines through the coat of paint when looking from several feet away, gouges in paint/drywall that occurred during build, and many other items that are clear build defects.

  

  Business Response

  Date: 11/27/2024

  This home closed in October of 2023, and at the time of closing, the purchaser acknowledged on the Purchasers Acceptance Agreement (***) that they carefully inspected the home for imperfections and items needing to be addressed. The only items noted on the *** at that time were final grade and sod.  The purchaser also acknowledged on the *** that they understood that minor drywall cracks and nail pops that may occur in the future would only be repaired once, and it is the responsibility of the purchaser to make paint touch *** after any such repairs are done. During the 1-month warranty walk, the purchaser requested several paint-related items to be addressed and services for these items were opened and completed.

  Customer Answer

  Date: 12/02/2024

  Complaint: 22589098
  
  I have reviewed the business' response and am rejecting it because:
  
  The paint issues were not resolved through the 1-month process after significant back and forth with McBride. We had no short of 6 different appointments where the issues were identified and agreed upon but then never properly addressed.

  
  Again, I am not disputing the nail pops and drywall repairs as it is clear we are responsible for touch *** after those are addressed.
  

  I am talking about clear quality and craftsmanship issues in regards to the paint itself (can see primer, seam lines, and drywall tape clearly through the paint). These are things no one would say is within industry standards.
  

  These are items that clearly violate the contract the builder had in place to address quality issues uncovered during the first year. Multiple tradesmen that have been in the house have agreed to the quality deficiencies.

   

  We are working with a third party to go ahead and address these issues given McBrides inability to stand by their own work and quality.

  
  I completely reject their response. People need to be aware of who they are working with if they are wanting to buy a home with McBride. Horrible customer service and quality.

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 12/09/2024

  McBride Homes stands behind our previous response. At the time of closing, the buyer was given the opportunity to walk the home before the home closed and note any quality or craftsmanship items that they felt needed addressed before closing. At the time of closing, no items were noted on the closing documents for drywall or paint issues. The buyer also was given the opportunity at the 1-month walk to note items that needed to be repaired or adjusted. McBride did open services for paint-related items at the 1-month as well as additional requested services after the 1-month warranty period.  ************ were scheduled and completed prior to the 11- month walk-through.  The McBride Homes ***************** Warranty states that we will correct these imperfections only once after closing or first occupancy, and that painting made necessary by these repairs is the owner's responsibility. This buyer was given every opportunity to have these items addressed prior to and after closing.

  Customer Answer

  Date: 12/10/2024

  Attached is warranty booklet. Page 25 has quick line item that talks to them addressing paint to meet manufacturers standards/specs. Multiple spots that do not meet standards that they have refused to correct to within standards

  

  Business Response

  Date: 12/18/2024

  When the buyer closed on the home, they signed the Purchaser Acceptance Agreement (a copy of which is attached for your review) which states that they carefully inspected the residence. If the painting did not meet manufacturers specs/ standards at that time, then they should have noted the issues. The buyer only noted final grade and sod as items needing adjusted and signed off on this document and accepted this residence. The buyer requested paint-related items be addressed prior to the 11-month walk and these requests were all scheduled and completed. The *************** Warranty is clear that interior painted areas will be touched-up only one time after closing.  This home has been closed for over a year and is out of the Section A Coverage, and McBride Homes has upheld its obligations as required by the **************** Warranty.

  Customer Answer

  Date: 12/19/2024

  Complaint: 22589098
  
  I have reviewed the business' response and am rejecting it because:
  
  They are claiming they did touch *** prior to the 11-month however, we expressed to them what they performed did not fix the issue at all. Then they denied fixing the issue further. What does doing a touch up mean if they dont fix anything you asked them to fix?
  
  Then at the 11-month, the same issues were noted to another supervisor who noted the issues (that were never fixed). Now they are claiming it is outside of a year and therefore out of warranty? This whole process kicked off while we were still within in warranty. The issues were noted well within warranty. To claim now they are not liable is purely ridiculous.
  
  They are correct it was not noted during closing. So were so many other issues that were found post-close. Hence the one year manufacturer warranty!!
  
  I have tried to attach are photos that were included when initially fighting with McBride multiple times, but the BBB system won't let me submit them. They have NOT fixed the issue and the same photos can be taken today. The photos I have were provided ahead of our 11-month and we have email records that can be provided to show when this occurred (well within the one year warranty). Happy to provide photos & videos through an alternate means to BBB for further review. But system won't let me submit.
  
  We expect them to honor their warranty and stand behind their product. These repairs need to be completed to within paint/drywall standards.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 12/26/2024

  McBride Homes stands behind our previous responses. Per the McBride Homes **************** Warranty, McBride will perform paint touch*** one time after closing, and this was done during the warranty period. When the buyer closed on the home, they signed the purchaser acceptance agreement in which they acknowledged that they fully inspected the home and found no issues with the painted surfaces of the home. They also acknowledged that they understood that minor drywall cracks and nail pops that may occur in the future would only be repaired once, and that it is the responsibility of buyer to make paint touch *** after any such repairs are done.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new construction home on August 8th. Within 2 weeks of closing driveway began sinking. Issue reported to McBride homes promptly. Issue was not resolved for over 70+ days. Went 2 months without being able to use driveway. McBride refused to compensate for my loss. Additionally, corners were cut and sidewalk and approach portion of driveway were not installed up to city code. Code states those portions to be 6 thick, they were only 4. Back of property has also settled and instead of having a flat yard I now have a slope that has pulled my sod away from my property and down the hill, I am unable to mow that portion as it is so uneven my mower gets stuck. The irrigation head is no longer in the ground but exposed. McBride has refused to fix the problem. Furthermore, the city has summoned the developers for failures to prevent erosion in the area which has resulted in my property sliding down the hill. Additionally, numerous other issues of poor quality and craftsmanship have been found throughout the house. I.e. more foundation cracks that I care to count, loose trusses in the attic, etc. I have been cheated and deserve to be compensated for going without a driveway for 2+ months. I also want to make sure the word is spread to other potential buyers who are thinking about building with McBride.

  

  Business Response

  Date: 11/20/2024

  The driveway settlement was due to the settlement of the backfill around the main sewer which was installed by the developer. McBride Homes is not the developer for this community and did not install the sewers. Settlement is common with new construction and is covered under the **************** Warranty. Initially, the City of ********** asked McBride to postpone replacement of this driveway until the developer made the needed repairs to the street. Since this process was taking a long time and the timing of the street repairs was unknown to McBride, McBride, in the interest of working with this customer, decided to replace the driveway which has been done.  McBride understood that it may need to be replaced again when the street repair is done.  The approach was poured 6 or thicker,the homeowner took pictures where the approach transitions to meet with the city walk and drive which are poured 4 thick. The rear yard for this home was not designed to be flat pursuant to the development plans that were approved for this community.  The yard was designed and graded with several feet of fall from the rear of the home to the end of the property.  The yard was graded in accordance with the approved development plans. 

  Customer Answer

  Date: 11/28/2024

  Complaint: 22553908
  
  I have reviewed the business' response and am rejecting it because: the response is not accurate, does not address my concern and is categorically false. 
  

  #1 driveway - I purchased the home from McBride who is responsible for upholding the terms of the contract, which they did not. McBride continues to point the finger at the developer and the city, neither of which matter to me, as stated above I bought the home from McBride. It is absolutely ridiculous that a customer of theirs should be forced to go without a driveways for 70+ days, regardless of whose fault it is or who they are waiting for. A company that values their customers  would have addressed immediately. McBride was paid in full for a 3 car driveway that was unusable to me and for that I expect to be compensated for that. Do you think its reasonable or normal that I am still living in this home on a temporary occupancy permit 100+ days since closing? Absolutely not. The next point I want to make is about the thickness of the concrete.i have several pictures from not only my home but neighbors as well to prove that they are cutting corners and not pouring these driveways to city code. Ill attach a few for reference. The city of ********** engineer has also been out to inspect and agreed that the driveways have not been poured to city code. This is fact and just goes to prove McBride will lie about anything and cut corners wherever they can.  I am sure the neighbors will be thrilled to learn their driveways werent poured to city code. I will be making sure all are aware, so you should expect more complaints on the topic.

   

  #2 - backyard. Clearly whoever wrote this response did zero homework on the subject as the superintendent came to inspect and agreed that the erosion from lack on vegetation on the common ground has encroached onto my property washing away the soil underneath my grass changing the slope to the point it is no longer in spec. The superintendent agreed that a survey needs to done and the yard needs regraded/sodded. However, I have absolutely zero confidence these repairs will actually occur so until they are this portion of the complaint will remain open.

  McBride has done a substandard job of constructing my home and cut any corner they could along the way and have made the most minimum attempt at timely correcting any of the issues. At the end of the day, facts are facts and the fact of the matter is I was forced to go without a driveway I purchased for 70+ days, my driveway was not poured to city code and I am still on a temporary occupancy permit 100+ days after closing. I expect to be compensated for these failures my McBride. 

  
  
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 12/09/2024

  As has already been stated in the previous response, McBride is not the developer and the driveway settlement was due to soil subsidence from the sewer main install. As you can see from the Citys email (attached), the City instructed McBride to not replace the driveway until the subsidence remediation occurred. The driveway approach that was removed, as well as the new approach, was poured 6 thick as you can see in the pictures attached. The common ground is not owned by McBride but is currently in the process of establishing grass. This process takes time for the grass seed to take. It is the **** responsibility to maintain the common ground which includes routine reseeding, aeration, and fertilizing.  The homeowners complaint regarding his yard appears to be the result of erosion on property not owned by McBride.  Nevertheless, as a sign of good faith, McBride issued a service repair for the homeowner's yard.  

  

  Business Response

  Date: 12/19/2024

  With regard to the above-referenced Complaint, in response to your request for the Developers name and the City of ********** correspondence in this matter, please see below and attached. 

   

  Developer name and contact information from our contract with the developer: 

  

  Attached is an email and a report from the City of ********** instructing McBride to not replace the driveway until the developer fixed the issue. 

   

  Thank you,

  *****

   

  Customer Answer

  Date: 12/19/2024

  Complaint: 22553908
  
  I have reviewed the business' response and am rejecting it because: Mcbride homes has yet again failed to take responsibility for timely correction of unusable driveway.

  The home was purchased from Mcbride, thus there are only 2 parties in this discussion- McBride Homes & *******/********* *******.  Any disagreements relating to ancillary agreements McBride has with the city &/or the developer are to be handled separately. This means McBride is solely accountable & responsible for ensuring the terms of purchase agreement are met. Those terms, which included a functional 3-car driveway were not met. Frankly put, any communications or actions between anyone besides McBride Homes & *******/********* are not applicable to this complaint.  

  The facts of the matter are as follows; 
   - Contract between McBride Homes & *******/********* ******* was for a 3-car functional driveway
   - 3-car driveway was not functional within 10 days of purchasing
   - Issue communicated to McBride on 8/16/2024
   - Driveway was made functional 11/9/2024
   - Consumer did not have functional 3-car driveway as purchased for 85 days

  The following is the final attempt to resolve amicably before proceeding down the legal path:
  McBride Homes to reimburse *******/********* ******* a total of $82,893.56.  This amount is equal to 1/5% of purchase price multiplied by the # of days we were without functional driveway. 
   (($487,609.19 * .002) * 85) = $82,893.56
  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Workers of McBride are drinking on the job while building my home. We walked into 30+ beer bottle caps on the ground during our walk through. McBride admitted that it was there workers drinking but will not take any action.

  

  Business Response

  Date: 08/01/2024

  McBride's Superintendent inspected the home and found no framing issues. McBride does not condone drinking after hours on the jobsite or in the community and has removed the crew that was responsible from this home. Our homes go through a very rigorous inspection process both internally and with the municipalities they are built in and cannot progress without the municipality's approval after completing these inspections. McBride will not pay for a third-party inspection but has a process in place for customers who choose to have one done

  Customer Answer

  Date: 08/01/2024

  Complaint: 22054199
  
  I have reviewed the business' response and am rejecting it
  
  Potiental customers will look at this complaint and you will LOSE business because of it. Instead of trying to make the situation right, you have chosen to be money hungry. 

   

  STAY FAR AWAY FROM THIS COMPANY
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/21/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a major water erosion issue caused by water runoff from the neighborhood above me. There is a large hill behind my house and the water runs straight down the hill and destroys the common ground and part of my backyard. McBride Homes ****************** has been made aware of this issue on several occasions through board meetings with the ***** ***************** with me sending in videos and photos with a detailed description of what is happening, but no permanent fix has been made in the nearly two years I have been communicating this issue. McBride keeps replacing the temporary plastic fence they put up and reseeding the hill, but they are not addressing the source of the water and it's getting much worse. This is the 2nd new home I have built with McBride Homes and I am really upset that they continue to disregard me. This is terrible customer service and I want something done!

  

  Business Response

  Date: 07/26/2024

  In the customers statement, they acknowledge that the source of the water is coming from a neighboring property located at the top of the hill behind them. This community, as with most communities, is designed with ****** that direct the water coming off site as well as from within the community towards the area inlets.  These inlets collect the water and direct it to the basins that are designed to fill up during these types of events. On July 22nd, after a flash flood event, the customer sent over pictures of the hill behind their home and the swale in the backyard. In the pictures, it appears the swale did what it is designed to do and channeled the flood waters to the area inlet located at the rear of their property. The pictures also show the silt fence that was installed at the base of the hill to control silt runoff was knocked down in one location. McBride issued a service to fix the fence, and the *** was made aware that their common ground will need to have continuous reseeding until the hillside is fully established.  At this point the silt fence will no longer be needed and can be removed.

  Customer Answer

  Date: 07/26/2024

  Complaint: 22021348
  
  I have reviewed the business' response and am rejecting it because:
  
  The swale that exists on the easement in my backyard that collects the water flowing into the sewer is not the issue. The hillside behind my house has little integrity and there are no barriers of defense to catch the excessive amount of rain that runs down the hill, bringing with it mud and rock into my yard. I cannot remove the temporary fence, because doing so means I will have even more damage to my yard.

  What I need done:

  1. Remove the hay netting that was covering the hill and was damage by the last rainstorm.  It's rolled up into a ball and leaning on my fence.

  2. Remove the hay rolls, rotten bay *****, and rotten sticks that were placed there over a year ago.

  2. Replace the plants on the hill so the hill can be restored.

  3.  Go to the top of the hill and build a barrier of defense with either a retention pond, boulders, or some other method to block the water.

  No, this is not repaired at all.

  Thank you.

  ***************************************

   

   

   

   

  
  
  

  

  Business Response

  Date: 08/05/2024

  The water coming off site is designed to drain to the area inlets along the hillside and this community has been engineered to direct the water to the basins. McBride has issued a service to fix the silt fence and reinstall the straw mat that was damaged during the rain event. This silt control is required to be installed while the hillside get established and cannot be removed until the seed germinates, and the hillside gets established. The affected area will be reseeded again, and once the hillside is established the silt control protection will be removed.

  Customer Answer

  Date: 08/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************