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ComplaintsforCharles L Crane Agency
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Complaint Details
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Initial Complaint
08/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I left a message on 7/15/24 with ********************* at Crane stating we werent renewing our insurance. She never called back despite leaving additional messages on 7/22 and 7/23. She only answered when I asked to speak to her boss and said she would send a form, which she never did. On 7/24, I called and told them the next call would be to you. She returned my call and stated that she cancelled our insurance and again said she would send a form, which I never got again.Today on 8/3/24, I got three emails from Safeco stating that my coverage is at risk for home, auto and umbrella. So it was never cancelled. Theyve received money for us from Safeco for many years and have done absolutely nothing for us. I want them to contact ****** and tell them that Crane failed to do what we asked. Then I want something from them in writing stating that everything is really completed as asked.Business response
08/21/2024
Thank you for the opportunity to respond to this complaint. I have personally spoke with ******************* and confirmed that her policies were cancelled with ******, effective 7/28. Crane has provided ************* with the supporting documentation and she is satisfied with the outcome. No further action is needed at this time. Please let me know if you have any questions.
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Contact Information
400 Chesterfield Ctr Ste 100
Chesterfield, MO 63017-4800
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.