ComplaintsforPromotional Consultants
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Complaint Details
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Initial Complaint
03/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On or about October 18, 2023, I reached out to *********************** at Promotional Consultants **** as I was referred to her because I was looking to purchase some 11 X 19 - 2024 wall calendars.These are larger size calendars that we wanted to purchase for our customers. I made my point very specific on the size because I had searched several different companies and could not find them. I also was very specific to let her know who had referred me to her company because they had bought these large calendars from Promotional Consultants. I did mention to her to see if she could find some with farm animals in said size. ****** informed me that she would do some calling to see what she could find. October 31, 2023, ****** sent me an email with a picture of a calendar with baby farm animals. She stated that my order would have to be the minimum of 150 but they can get these to me in about 7 days production. I placed the order per the detailed email on 10/23/23. I informed her that I had attached my company logo, address and phone # for her to use on the 11 X 19 calendars. On December 15, 2023, I received the proof of the calendar order to be reviewed and it indicated that the size would be Width: *****", Height Open: *****" and Height closed: *****". I sent the approved proof back to ****** which was the dimensions we were wanting. She stated that once the factory received payment, they will begin production. I got approval from my manager to pay over the phone with a credit card to speed up the order & get back before the first of the year. I received an invoice dated 12/13/23 showing payment had been received in the amount of $413.40. The calendars arrived on or about January 24, 2024, I knew when I opened the box that the size was not correct. I measured one of the calendars and the dimensions were as follows: Width: 10.5" Height Open: *****" Height Closed: 10.0". ****** offered a 25% discount to be used on my order next year. My company just wants a fair reimbursement.Customer response
03/08/2024
In my original Complaint, it shows the Company as Ideas 4 Promos, but I never spoke with anyone at Ideas 4 Promos, I was dealing directly with ****** at Promotional Consultants, **** I feel like they provided me with the information regarding the size of the calendars, in which she received said information from Ideas 4 Promos. I wanted to make it clear that I did not correspond with anyone from Ideas 4 Promos except when approving the proof via email. Please let me know if you have any further questions. I believe the complaint should be directed to Promotional Consultants, ****
Thank you.
*************************, Office Manager
Fayette Water Company
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.