ComplaintsforTacticalGear.com

• Initial Complaint

  01/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Total scam! They stole $318 from me then went ghost. I ordered a pair of boots for the fire season, I ended up getting the wrong size so I returned them intending to get the correct size, the process was easy and the communication was great, until they got the boots back and "I" had to ask them what was going on, then the email responses stopped coming altogether. I received a "refund notice" but after 10 days, no refund and my bank has no idea there was ever one attempted. At first I only wanted to exchange for the right size, but I went through a competitor and ended up getting boots within 3 days, so now I need my $319 back. I had to inform my **** overhead so they won't do business with these thieves, and posted in several wildland fire groups on ******** to be told if similar experiences. It's just beyond disgusting how desperate this company is; Times are tough for everyone, but companies willing to pull this deserve to struggle and end up bankrupt. It's February and this has been going on since December, and I'm due to be 2800 miles from here in MARCH.

  Business response

  02/01/2023

  Hi ****,
  
  I am sorry about the confusion with your returned item. Our records indicate you selected store credit for the refund when you originally wished to exchange the item. When you received the refund notice, those funds were available as store credit in your account. We will be updating the refund notice to be more clear for customers receiving their refund via store credit.Please note we are closed on Sundays, so it makes sense the email you sent 1/29 was not responded to until the following day. Our customers should never feel ignored and I looked extensively at the emails you have sent and received, but I did not find any gap that was more than one business day.  I went ahead and issued you a full refund back to your credit card since you no longer wish to do an exchange. Thanks again for your feedback about the process.  If there is anything else I can do to help please don’t hesitate to reach out.
  
  Thanks,
  
  *********

• Initial Complaint

  10/06/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a condor fleece size 2XL. Fleece was delivered quickly however the size is way off. (Too small). I have attempted numerous phone calls over the past 3 weeks and always get a voicemail sayin either a. All employees are in a company wide meeting or b. They’re having technical difficulties. The website is down and there is no way to return the item for a refund (which was guaranteed at purchase time).

  Business response

  10/08/2021

  Hello *******,
  
  Thank you for taking my call today to apologize for the systems outage that prevented you from making a return on our website . As we discussed, I have sent you a pre-paid return label via email to send back the Condor fleece jacket. Please let me know if there is anything else I can assist you with.
  
  Thanks,
  *********

  Customer response

  10/08/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  10/04/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made a purchase from this company on 9/17/2021 in the amount of $178.53. I needed to return an item and processed a return through their website on 9/26/2021 and sent the item via UPS 9/27/21. When I track the package it was delivered to the dock on 9/29/21. I was attempting to track my refund and their website has been down over a week and they are not responding to emails or phone calls. I just want my refund.

  Business response

  10/07/2021

  Hi *****,
  
  I am very sorry our recent website outage impacted your return. I appreciate your patience while we worked to help our customers to the best of our ability during this period. We did receive the return and I have issued your refund. We value your business & I apologize for the frustrating experience.  Please let me know if there is anything else I can assist you with.
  
  Thanks,
  *********

  Customer response

  10/07/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  10/04/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered boots on September 3rd, I was told the boots would ship out in 2-3 business days. 12 business days later I emailed them asking about where they shipping soon from the manufacturer, and that takes longer. Now, over a month later, their website is down, there is no communication and they have my money.

  Business response

  10/07/2021

  Hello ********,
  
  Thank you for taking my call today to apologize for the poor shopping experience you had with us. As we discussed I have issued you a full refund for this order and started a lost package investigation with UPS due to the the package not being found. I do apologize for the inconvenience with the shipping delay and that your package was lost. Please let us know if the boots do turn up with UPS or if there is anything else we can assist you with.
  
  Thanks
  *********

  Customer response

  10/07/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  09/28/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I paid $287 for Salomon Tactical Boots on 9/20/21. From www.tacticalgear.com. I have received no communication, they have not shipped, and their website server is offline and their phone number does not accept my calls. I feel like I have been scammed so I am seeking help in the form of my boots or a refund.

  Business response

  09/29/2021

  Hello *****,
  
  Thank you for reaching out. I apologize for the inconvenience caused by our system outage. I have checked on your order status and this order shipped via UPS tracking ****************** on 9/24/2021 and is out for delivery today 9/29/2021. Please let us know if for any reason this package does not delivery as intended with UPS.
  
  Thank you
  
  ********* *****
  Customer Experience Manager
  
  

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