ComplaintsforTrio Plumbing
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Complaint Details
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Initial Complaint
06/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had this company install a hot water heater for me. Within six months it quit working. They finally fixed it but the manufacturer would not honor the warranty due to it being installed incorrectly. I have had to replace the floor also because the hot water heater leaked a second time. They charged me as much to install the water heater as the cost of the water heater itself. I haven't yet gotten a bid yet on the replacement of the flooring.Business response
06/29/2022
This water heater was installed in August of last year and we have sent a technician back out at no charge to the customer to service it.
There is nothing wrong with the water heater installation.
Customer response
07/13/2022
Attached is proof from the other company that the job was done incorrectly.Initial Complaint
03/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We hired them to put in a water heater. They told us they would pull the permit and that we will receive a saving for *****. The pulling of the permit was included with the price. We fond out that the unit didn't qualify for the ***** savings. We also called and found out they never paid to have the permit issued. We had to pay the city for them not pulling the permit.Customer response
04/01/2022
We were able to get the information from the company for the rebate. The owner called to follow up and I appreciate that. I consider this complaint resolved.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.