ComplaintsforCommunity Manager Associates Inc

• Initial Complaint

  07/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter of a violation and I responded and left a message on phone number ending 0025. No one returned my call. I received another letter stating that $50 would be applied to my account. I texted the young lady that I needed to speak to someone to resolve this issue. Another homeowner said they did not receive a letter according to him of the same violation that I have been told about. I stated in the email that I spoke to him personally and he said he did not receive a letter. I'm emailed the person stated on the second letter I received about the $50 be removed and no call from anyone about it. I have not received a call about the subdivision I live in. I received another letter on July 10 saying there is an unpaid balance of $50 and I needed to notify them about this in writing in 30 days or additional late fees will be applied. There is no signature on these letters. On the letter from July 10, there is no contact person on the letter. I indicated that I wanted this $50 charge to be removed. No one is calling or contacting me about this. I would like the $50 removed from my account.

  

  Business response

  07/20/2023

   

  Dear Ms. ******,

  I have researched your account and spoken with the Board of Directors of your Homeowners' Association regarding the fine in question.  *** does not have the authority to apply or remove fines from your account. Only the Board has this authority.  The open trailer in your driveway is a violation of the Indentures of Trust and Restrictions for the association. 

  PARKING - Article WI, paragraph 9:

  No buses, trucks (other than vans and pickup trucks not exceeding one ton or commercial vehicles as hereinafter defined), boats, motorcycles, recreational vehicles, campers, house trailers, boat trailers, or trailers of any other description shall be permitted to be parked or stored in the subdivision unless parked or stored in an enclosed garage.  No abandoned cars, motorcycles, jeeps, trucks or other motor vehicles of any kind whatsoever that are unable to move on their own may be stored or permitted to remain in the subdivision unless parked or stored in an enclosed garage.

  This issue has existed for well over a year. You have received more than one communication requesting the removal of the trailer, but no action was taken. As a final attempt at removal, the Board has now levied a fine to encourage your compliance. The fines will continue until the trailer is removed.

  *** does not have the authority to apply or remove fines from your account. Only the Board has this authority.  Should you wish to contact the Board or dispute the fine, please submit a letter.

   

  Customer response

  07/26/2023

  Complaint: 20345598
  
  I am rejecting this response because:
  No one has personally spoken to me. The company went with hearsay. The individuals who cuts the yards in the subdivision and live in the neighborhood has his trailer parked in the driveway and street. Is this a racial issue due to the fact I’m black and he is white and also cuts a numerous neighbors lawns. The letter came from *** in Missouri. I received a letter with notification, I request to speak with someone, no one spoken with me nor have the decency to return my call. The trailer has been moved from the driveway. I received another letter stating a fine . Still no response from *** spokesperson or the Board (HOA). I’m requesting the fine to be removed. I would like someone from the board to call me. If it’s not too much of a problem. Thank you 

  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  05/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am a paying HOA member and ask for a copy of my HOA rule book and an additional copy of the contact information to my HOA board members via email from ****** ****** Community Manager for A***** ****** ***** ********** ** *****. Since I am a member of this community and she/ this company works for my community I think that this is a request that should have been addressed on April 27th when it was first asked for however to date my request has gone unanswered and it is becoming apparent that ****** does not want me to have the contact information / copy of the HOA rule book that I have requested on numerous occasions now. ****** answers the question that she fills important to her to give answers to it seems and has not provide me with the information that my community pays her and her company to manage for this community within our yearly HOA dues. This information is public information for my community and she answers to the board members that she is not allowing it seems me to communicate with as a HOA member in addition she has not provided me with an update or copy of the HOA rule book that my dues pay her to enforce every year and apparently she is refusing to up hold! I have attached one of my last attempts to obtain the requested information for your review

  

  Business response

  06/16/2023

   

  To the BBB, I apologize for my late response; I have been ill for the past 5 weeks. 

   

  The Community Manager's spouse suffered a heart attack and subsequently passed during this time period.  She did her best to attend to her duties and send the complainant access to the community portal.  All Community information requested is placed on the portal for the owners' information (also a option to contact the Board). The manager apologized for the lapse in her communitications due to the death of her spouse. This was an unusual circumstance, and we are sorry that we couldn't not accommodate this owner in a more timely fashion. 

  Thank you.

   

  Customer response

  06/17/2023

  Complaint: ********
  
  I am rejecting this response because:
  ******* sent me and email regarding this complaint weeks ago with photo snap/ shots of a web portal however she has never provided access to this website so it did not amount to a hill of beans. I do understand that if she lost a loved one that is a sad case but this company is being paid to provide a service for the community members and from this response they are being paid and no one is at the wheel which should be theift in my book breach of contract etc.. I am sure the board which was part of my original request to communicate with does not know this company is sleep at the wheel and being paid. As a paid member of this community I surely do not approve of this lack attention to provide the needed resource to provide the services they have been contacted and being paid to perform! And todate as a paid community member. I still don't have what I requested which I pay for like other members for this company to provide. If  they can not provide the community services they are contracted to do maybe they should tell the community members we need to move in a new direction especially seeing how the builder is breaking ground on a new subdivision across the street from this one! This is really not an acceptable excuse to me this is not a free service and no company gives employees 5 weeks off without a fill in person to cover! 
  
  
  Sincerely,
  
  **** *******

  

  Business response

  06/23/2023

   

   

  Dear ****,

  
  My communication to you may have been unclear.  I was out of the office with illness, not ******. This is why I apologized for my tardy response to your concern.

  May 24th at 2:59p.m., ****** sent you a portal access letter that included instructions and your temporary name and password for access. All of the community information is found on the portal.  The Board created the portal for owners to have easy access to their documents and other community information.

  ****** contacted the Board on your behalf but cannot force a response. ****, if there is something else that we can do for you, please let me know. 

  Best Regards,
  *** ********* **** ******** **** ***
  

  Customer response

  06/26/2023

  Complaint: ********
  
  I am rejecting this response because:
  I am not sure why this is still not resolved I asked ******* for the contact information that was sent out when these board members were elected to all community members. ******* trying to be funny or helpful sent the information for me she claimed I can't see it but since nothing has been done I can not believe that the community members just did not responded. I can believe that if the staff levels are as discussed earlier this low the information was never passed to anyone other than Jessica.  If this is the case I am unclear why we have an HOA still after 8 years. However the Information that was mentioned reguarding access to a website that I never received and still can not access does not do much for me not being able to access a private website still. Whether one person or all the people in this office are sick, have issues or whatever the fact of the matter is I and other  community members pay this company to perform a service and obviously your not providing.  There has never been any communication about a website requiring password access sent to my home, I asked my neighbor if they knew or had access to this community website and they did not know it existed as I did not. So the communication and the service level that this company should be providing is serverly lacking. 
  
  
  Sincerely,
  
  **** *******

  Customer response

  06/29/2023

  I have not received any type of resolution to this matter the business is claiming low staff levels but they did not or have not returned Amy part of my HOA dues for this year and they still have not provided any of the information on access to this supposed community website that they hold all the access to for retrieving information from or contacting the community board. 

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business complaint concerns the management company for the Renmore Condominium Association, and I am a Board Member. More than 1 yr ago, the roof leaked, causing brown (guests call them "shit" ) stains in 12 places on both ceilings in my 2-story condo. This management company is charged with repainting them correctly, but it has not done any painting at all. Around 6 months ago, they sent out a man to look at them and verify the stains, which he did. Since then I have not heard from them in any way. This problem has been brought up in a couple of members Board meetings and the management company ignores its duty. I have live in 2 condo complexes and was a consultant for 2 other condo complexes - nothing like this has happened at my 25 years of association with condos. Community Management Associates must paint my ceiling in the next 2 weeks.

  

  Business response

  06/16/2023

  egretfully, we are unable to assist this owner as we no longer manage this community and are not their legal agent. I would recommend that you speak with your community manager to assist you with a solution. 

  Thank you.

   

   

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My roof has been leaking at ***** ***** ************ for over two years. I have sent numerous emails in 2021 and 2022 to CMA regarding our roof leaks. 3/2/21 - Emailed CMA notifying them of the roof leak. Roofer inspected roof and said he would advise CMA that it needs to be replaced. 2/9/22 - Emailed CMA notifying them of another roof leak. CMA said they would send out a roofer. 3/2/22 - Emailed CMA that I haven't heard from them or a roofer. 3/10/22 - CMA said they would send out a roofer. Roofer said he would again advise CMA that it needs to be replaced. 7/26/22 - Emailed CMA notifying them of another roof leak. This one leaking through my light fixture. 8/1/2/22 - Emailed CMA notifying them that I haven't heard back from them or any roofer. 8/2/22 - Roofer was here to take pictures. I spoke to a member of the Board and she said they couldn't get a loan due to high interest rates and it would have to be repaired. 8/8/22 - Emailed CMA asking for the date scheduled for repairs. They told me roofers where here on 8/3 and 8/5. 8/8/22 - Emailed roofer asking if they did repairs on 8/5 and he said no, they were here to inspect another roof and we are scheduled for repairs at the end of the week. 8/11/22 - CMA emailed all homeowners asking to forward all roof issues. 8/12/22 - Roofer never showed up to repair my roof. 8/19/22 - Emailed roofer asking when we're now scheduled for repairs and haven't received a response. 8/19/22 - Emailed CMA asking when we're now scheduled for repairs and they replied that they can't provide a scheduled date.

  

  Business response

  09/13/2022

  Dear *** *******,Your Board of Directors and managing agent recognize that you have experienced roof leaksduring the past 1 ½years.Too often, due to storms throughout our area, roofers are not immediately available to perform repairs. We know that your community and many others have to wait in line for their services. They can’t always tell us when they can be on the property,and this can be truly challenging. We apologize that this happens.The Board has every intention of fully replacing all of your communities’ roofs. They are currently reviewing financing and other options for this large and expensive project. The Association will meet in November, discuss these options with the community,and begin to put a plan in place. (You will receive notice by mail of this meeting.) Until this time, should you experience a roof issue, please contact us, and a work order for repairs will be issued immediately. Thank you for bringing this circumstance to our attention. Your Board of Directors is working to resolve these issues.Sincerely,

   

  Customer response

  09/14/2022

  Complaint: ********
  
  I am rejecting this response because: I can not wait until next year for the roof to be replaced. I have to continually do inside repairs and paint at my expense. CMA should have funds in reserve for this type of maintenance.
  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  03/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 01-06-22, we submitted out annual homeowner dues online of $475.00. On 01-07-22, we noticed our checking account was charged twice. We notified the business immediately and employee ****** ******* advised she submitted the paperwork to accounting for a refund. On 01-28-22, I emailed ****** ******* to find out about the refund. She advised it is out of her control but did notify the accounting department. She said the accounting department told her it would be a "BIT" longer due to year end reports but they would mail it out soon. Almost 2 months into the process we are still waiting for our $475.00 refund. I offered to drive to the business to pick check up if that would speed up process. **** ************ ****** ********* *** ***** ******** **** ****

  

  Business response

  03/21/2022

  Dear Homeowner, and BBB,

  The Community Manager was contacted by the owner regarding a double payment that was made by the owner, and a refund was requested. The processing of the refund took far longer than usual as the community's year end needed to be closed prior to the release of the refund.  We are sorry that the owner received slow service from our team. The refund was processed and sent to the homeowner prior to the receipt of this letter.  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩