ComplaintsforTuscany Roofing & Restorations
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Complaint Details
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Initial Complaint
06/04/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I accepted a contract from Tuscany Roofing and Restoration in November 2020 for a flat roof work. I paid the deposit of $1500. Make check payable to ****** ******* the contractor of the company. He gave countless reasons for not starting. He blamed it on the weather. We agreed to have it done in summer 2021. on May 13. 2021, he texted and promised to start the work on 5/27/2021. May 27th came, he didn't show up. Then he pushed it to June 1st 2021. Still he never showed up. Then he pushed it again to June 24-26. Still he never showed up. Then for the 4th time, he pushed it to the week of July 26th, 2021. Still he never showed up. After that he stop answering my calls or return any of my text messages. In August 2021, I requested he return my deposit because I was fed up with all his lies and promises. My house sustained severe water damage because he never showed up to do the work that I gave him deposit for. In October 2021, he finally agreed to send me my full refund. After that, he started to ghost me. In February 2022, I called his office and his assistance transferred my call to him. As soon as he heard my voice, he hung up the phone. ****** ******* took my money in 2020, refused to get the work done and disappeared. This man is a thief, fraudster. I just want my money back.Business response
07/05/2022
We agreed last week to refund the customer within 30 days.
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Contact Information
400 Chesterfield Ctr Ste 400
Chesterfield, MO 63017-4800
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.