ComplaintsforShield Siding and Renovation
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/28/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Shield xteriors replaced our siding with John Hardy siding. During the installation the installers drove a nail into the freon line of the air conditioning unit. The owner, ***** **********, came to the house and took pictures of the punctured line. The interior wall had to be opened up to access the freon lines. The air conditioner was repaired. The wall was repaired. The bills were submitted to Shield Xteriors. We have not received reimbursement and the owner does not return calls or contact us in any way.Business response
07/28/2022
We did receive the invoice from the consumer for the air conditioning. I thought the reimbursement check was sent out to the consumer. I will check on it and if it wasn't, I will make sure they are taken care ofCustomer response
07/28/2022
********** ********
I am rejecting this response because: I will not accept anything until reimbursement is actually received. The business has not been responsive to texts and phone calls. I won't believe it until I am actually reimbursed.
********** ******* *******Customer response
08/05/2022
I have not yet received reimbursement for the damage. When I receive reimbursement the claim will be resolved.Customer response
09/08/2022
The complaint has not been resolved. We have not been reimbursed for the repairs for the damage that was done to our air conditioning system when the siding was installed by Shield Xteriors.
******* *******
Customer response
09/27/2022
09/27/2022: Mediator sent an email to the consumer requesting an update. [CR] This company owes us $2487.35 for wall repair and A/C repairs. They said they sent the check but we have never received it, nor have they reached out to us.
12/05/2022: I am willing to proceed with arbitration.
Business response
09/27/2022
09/27/2022: Mediator sent an email to the business regarding the promised refund.
09/29/2022: Mediator left a detailed voicemail for the business.
10/05/2022: Mediator left a voicemail for the business, will follow up with an email.
10/05/2022: Mediator will send this complaint to arbitration for review.
Business response
04/18/2023
We mailed the check to the consumer this morning.Customer response
04/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********* and find that this resolution is satisfactory to me assuming the checks actually arrive.
Sincerely,
******* *******
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Contact Information
400 Chesterfield Ctr
Ste 400
Chesterfield, MO 63017-4800
Business hours
Today,8:00 AM - 1:00 PM
| MMonday | 7:00 AM - 5:00 PM |
|---|---|
| TTuesday | 7:00 AM - 5:00 PM |
| WWednesday | 7:00 AM - 5:00 PM |
| ThThursday | 7:00 AM - 5:00 PM |
| FFriday | 7:00 AM - 5:00 PM |
| SaSaturday | 8:00 AM - 1:00 PM |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.