Business Profile

Talent Agencies

John Casablancas Modeling & Career Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for John Casablancas Modeling & Career Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

32 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** initially contacted me, and during our conversation, he informed me of an audition scheduled for the next day. Although this was unexpected, I decided to proceed based on the information he provided. After the audition, I wasnt confident in my performance, so I had no real expectations. However, shortly after the audition, *** called me and informed me that they liked me and wanted to move forwardbut there was a financial obligation involved.He presented the opportunity in a very positive light, emphasizing that after I graduated from the program, I would be working and would be able to recover the cost of the training. He stated that the cost was approximately $2,280 for 30 classes. Throughout the program, I noticed that each class only had two or three students, which raised some concerns. Despite my suspicions, I refrained from questioning too much out of fear that doing so could negatively impact my chances of getting ***********, my suspicions were confirmed when I spoke with other individuals who had been hired directly without having to pay for any classes. This raises serious concerns about fairness, transparency, and potentially deceptive recruitment practices. I have all relevant receipts, emails, and bank statements to support my claims and keep in mind, the classes were virtual and the location that I put it same city and state, but the address that they have is (*******************. Suit 200 st. ****,MO63141) but I wasnt able to find the exact address so I put the one above to start to the complaint with
Business Response
Date: 03/20/2025
We are in receipt of the correspondence from Ms. ***** and attached are various documents supporting our decision to discontinue working with Ms. ***** based on her behavior towards our employees, her profane communication with our company and her lack of respect and professionalism in dealing with others.
Ms. ***** contracted to attend classes 7/17/2024. She attended all 30 sessions, paid for them and we had no complaints from her during those sessions. Since she has graduated, we have had ongoing problems with her dealing with staff regarding her obtaining jobs. As can clearly be seen in the highlighted document attached and signed by Ms. ***** "**** Casablancas is a training center, not a placement or employment agency and does not promise jobs at the completion of any of its Courses." This is written in bold type in the largest font on the page. Additionally, the second portion of that agreement that is highlighted specifically mentions clients hire talent not training centers or agencies. In addition, in Ms. ******* correspondence to your office she mentions she spoke to people that were "hired directly" by our company. which is completely false. We do not hire talent. Clients hire talent. We have never hired talent in the history of the company.
When Ms. ***** was dealing with the staff, post-graduation, her communication skills and professionalism were not something anyone should have to tolerate. She cursed out numerous employees, hung up on people and acted in a manner that no one would ever send her to a client and that the Agency Director deemed inappropriate to continue expose to her staff. She had paid a fee for her marketing material to be available to clients and all of those fees were offered to be refunded.
The training she received, never complained about, took all classes and completed was not a part of those issues.
Ms. ***** has no right to a refund from **** Casablancas for the training she contracted for and received. She signed an agreement that clearly states the terms and conditions of that training and had a three-day cancellation period in which to cancel that transaction after she paid the initial fee at her sole discretion.
It is always our desire to have our customers have a positive experience, but we cannot allow staff to be abused and treated unfairly. We have attached relevant emails to this complaint including emails from Ms. ***** in which she uses profanity.
We shall consider this matter closed unless we hear further from your office.
Business Response
Date: 03/21/2025
We are in receipt of the correspondence from Ms. ***** and attached are various documents supporting our decision to discontinue working with Ms. ***** based on her behavior towards our employees, her profane communication with our company and her lack of respect and professionalism in dealing with others.
Ms. ***** contracted to attend classes 7/17/2024. She attended all 30 sessions, paid for them and we had no complaints from her during those sessions. Since she has graduated we have had ongoing problems with her dealing with staff regarding her obtaining jobs. As can clearly be seen in the highlighted document attached and signed by Ms. ***** "**** Casablancas is a training center, not a placement or employment agency and does not promise jobs at the completion of any of its Courses." This is written in bold type in the largest font on the page. Additionally, the second portion of that agreement that is highlighted specifically mentions clients hire talent not training centers or agencies. In addition, in Ms. ******* correspondence to your office she mentions she spoke to people that were "hired directly" by our company. which is completely false. We do not hire talent. Clients hire talent. We have never hired talent in the history of the company.
When Ms. ***** was dealing with the staff, post-graduation, her communication skills and professionalism were not something anyone should have to tolerate. She cursed out numerous employees, hung up on people and acted in a manner that no one would ever send her to a client and that the Agency Director deemed inappropriate to continue expose to her staff. She had paid a fee for her marketing material to be available to clients and all of those fees were offered to be refunded.
The training she received, never complained about, took all classes and completed was not a part of those issues.
Ms. ***** has no right to a refund from **** Casablancas for the training she contracted for and received. She signed an agreement that clearly states the terms and conditions of that training and had a three-day cancellation period in which to cancel that transaction after she paid the initial fee at her sole discretion.
It is always our desire to have our customers have a positive experience, but we cannot allow staff to be abused and treated unfairly. We have attached relevant emails to this complaint including emails from Ms. ***** in which she uses profanity.
We shall consider this matter closed unless we hear further from your office.
Customer Answer
Date: 03/25/2025
Complaint: 23082089

I have reviewed the business' response and am rejecting it because:

I also wanna add if I was this rude if I was this monster evil person who was abusing their staff for for almost 30 weeks in the training, why they put up with my attitude and bad behavior all this time, but when I found out about the scam and how there been scamming me and others when other students already got hired and did not have to go through what I went through personally and when I questioned whats going on now they remembered I mean and rude and awful person.??
Definitely, I Im the person that they claim who I am and Im not an awful person but when I found out about the scam, I became this awful person and if they were honest about what theyre saying, why did they log me out all of JC and MTM accounts and Im not able to go communicate with other students ?if they were honest and theyre not lying why I logged out out of my MTM and JC account and if they gonna claim that I owe the money thats thats not true because the Moxie Casting app its still working and thats the main one that shouldnt be working. If I didnt make a payment plus I have the payment verified that was been paid.
Sincerely,

**** *****
Customer Answer
Date: 03/25/2025
I attached screen pictures of some of the communication via email that I had with ********* and ****** the marketing managers at *** and you can see clearly who is the aggressor and how did they retaliated against me when a questioning the scam and how they released me and locked me out of all my accounts, even though I paid for everything.
Customer Answer
Date: 03/25/2025
I attached screenshots of ******************* and *** actual location In ******* and ******** and the one I was trained at has a location on *******************************. And when I checked the location, I found no such location or any agency under the address!! Basically most of the Information I was provided was phony for the scam purposes.. I also attached the certificate I was awarded at the end of the program with the fake information as well.. I was hoping that the agency provide an actual correct Informations about their business..
Business Response
Date: 03/27/2025
We are not sure what these screen shots about physical locations have to do with anything. These are screen shots of where JC franchises are located. Ms. ***** contracted for online classes which is clearly stated in the contract she signed. She never attended a class or met with anyone in person and was never represented that she would. None of the information she was presented said anything differently.
We do not believe it is necessary to repeat our original response. The customers response seems to be another effort to inflame the situation and make inaccurate and potentially actionable statements regarding our company and its employees.
As the BBB knows we always attempt to resolve customer complaints and are willing to work out a compromise. At this point, it seems counterproductive to continue to communicate about irrelevant matters regarding this legally binding contract. Ms. ***** has offered no such compromise. If the BBB or Ms. ***** has a suggestion of how resolve this short of a full refund, which is not going to happen, we are willing to consider trying to find a mutually acceptable solution.

Customer Answer
Date: 03/28/2025
I need to know why it was closed and whats the bases of the good faith to solve the issue I dont mind not getting a refund, but at least work with him towards getting hired for real not just lie to me and keep pushing it till the three years. Is over and without getting hired and blaming it on the clients so I need to know whats the basis of the good faith
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/21/24 I joined the **** Casablancas ***************** agency to get started with my modeling career for their 30 week, 60 hour JCVT program (the "course"). Each week the class consisted of 2 clock hours starting on 11/30/24. I was told that the curriculum was well-rounded teaching both modeling and acting, I would be able to schedule photo shoots in ***********, and that tattoos were acceptable because they have a tattoo division in their agency. By the second class, I realized that most of the training was geared more towards acting, we were mostly going over scripts and we had about 45 minutes of modeling during the 2 hour class. I spoke with the trainer for the class that day (his name is ** or *******) and he confirmed that they cater more to actors than modeling and that the agency will no longer accept models with tattoos. I have tattoos and they were made aware of this and this what brought on the conversation about the tattoo division during my enrollment. I also made it clear that was interested in modeling and not acting. I immediately, reached out to my enrollment specialist ******* regarding this and she never got back to me. I was also informed in one of the classes that I would have to travel to ******* for photo shoots when I live in ***********. I would like to be rufunded because I have tattos, they are not training me in modeling like I signed up for and I cannot travel to ******* for photo shoots.
Customer Answer
Date: 03/02/2025
***************************
************************
**************

Business Response
Date: 03/11/2025
We have searched our databases and are not able find any customer with this name or phone number. If a copy of the customers signed contract can be sent, we will further investigate and what course of action will be needed.
Business Response
Date: 03/13/2025
We have refunded the talents full contract like requested
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The recruitment railroaded me into signing contract no money was ever talk about during initial interview I told recruiters that I might not be able to do this because my daughter is chronically ill she assured me family first she pressured me into signing only 2 classes later my daughter end up in wheelchair JC lets me withdraw but now I owe JC. $700 let me go do to medical reasons I dont have $700 do to medical reasons and ***** in account dont care. How is this fair
Business Response
Date: 02/26/2025

We would like to thank the Better Business Bureau for the opportunity to respond to any and all thoughts, comments, concerns or inquiries from customers or prospective customers regarding our business. ****************** claims are difficult to follow and seem quite emotionally charged,we welcome the opportunity to respond to them. Regarding the statement, they railroaded me, Mr. ****** spoke with two representatives of our company before she met one on one with talent scout. During these preliminary discussions, our representatives discussed our programs, what would happen during a virtual event she was invited to and subsequently what would happen after the virtual event. Mrs. ****** obviously felt comfortable enough with those conversations to attend this virtual event. Additionally, Mrs. ****** felt comfortable enough to enroll, pay money and start a class based on the information that she received during the correspondence she had with our staff members before,during and after the virtual event. Per the terms of the agreement Mrs. ****** signed, she owes $612. We will consider the matter closed unless we hear otherwise. We want to wish everyone at the Better Business Bureau a very happy and healthy spring season.
Customer Answer
Date: 02/27/2025
Complaint: 22981682

I have reviewed the business' response and am rejecting it because: I disagree because I talked to one recruiter ********* I want them to roll the tape. This is not buyers remorse. This is a situation that caused for decency. I cant help it if my daughter ended up in a wheelchair and I pointed that out to ********* that my daughter was chronically ill that I might not be able to commit that thats what this matters about asking a big conglomerate like **** Casablanca to let me out of this contract with no penalty and no **** $700 because this is a medical emergency. Merciful is need

Sincerely,

******** ******
Customer Answer
Date: 02/27/2025
Right now, I charge that **** Casablanca and his affiliates support system of whatever is running interference, but I maintain **** Casablanca team nothing about pure conjecture. I say roll the tapes as a matter fact, I demand to see the tape of me and Miss ********* interview at the time of the so-called signing of the contract and demand to see those tapes . and it is at this time that I would ask Better Business Bureau to get further involved and refer me to some attorneys. I will also like a Better Business Bureau to somehow seek out video footage of my interview with their recruitment representative Miss *********, and it will show how I mention my daughters chronic illness, and I didnt think Id be able to make it .how she represented the appeal.
Business Response
Date: 03/03/2025
We are receipt of Ms. ******* response and quit honestly cant make much sense of it. In an effort to resolve this in a timely and amicable manner, we will write off the remaining balance Ms. ****** owes and consider this matter closed.
Customer Answer
Date: 03/06/2025
I can consider this matter close at this time, but I must have proof of an agreement that you will write off the remaining balance of what Ms ****** owes and consider this matter closed.. I will need proof of this Verbal agreement in written format. I need to know is this matter is closed on all four fronts e.g. credit collection, collection, and of all 4 major credit bureaus, etc. Or, are you still reporting this to ANY of the credit bureaus as a write off, and I have to deal with that report undervaluing my credit worthiness. I need full disclosure-proof that this matter.. this case , is indeed closed completely with not a ***** owed to **** Casablanca and Credit untarnished.
Initial Complaint
Date:02/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This morning 02/01/25 I had a casting call with **** casablanca which led to a call back a few hours later. During the call back I was told I had to make a down payment of $320 immediately. I was very hesitant at first and needed some time to think about it, but i had to make the decision in that moment. I felt pressured by the director, but I should have listened to my gut. I foolishly signed and gave them the money. It immediately came out of my account. I still didnt feel right about my decision, so I called about an hour after and cancelled. I came to the conclusion that I cannot afford the classes. I then emailed client services and the front desk asking for a refund of my $320. The lady I spoke with told me since its the weekend I have to wait until Monday for them to get back to me. I wanted to come on here and verify my complaint and make sure I got my $320 back. I did read the contract and it said I had 3 days to cancel and get all my money back. If they refuse to refund me the full amount, I will be forced to get a lawyer involved. I didnt take any classes and I cancelled the same day I signed. All im asking for is my money back paid in the full amount.
Business Response
Date: 03/04/2025
In effort to show good faith we are fully refunding the amount of ****** to the client.
Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/20/24 I had my final audition with ***** from **** Casablancas. She made it seem like I had to make a decision right then and there. I had barely any time to read over the paperwork and sign it. I paid $320 for the first payment and ***** said it would be $76 a class. I was going to be out of town for the first class, but ***** said that I could skip it and retake that first class. They took the $76 out of my bank account without me making a payment. I texted her on 9/24/24 to cancel but my message says not delivered because I didn't have good service. She did get the message and texted me back a few days later asking why. I disputed both transactions immediately and I got the $76 back towards the end of October but they said they were not able to send me the $320. I made a dispute with my credit card company and the last thing they needed from me was a cancelation number to give me the money back. I called **** Casablancas and explained the situation to the woman on the phone, all I got back in reply was Huh. I also talked to ***** from the cancellation department and she said that there was nothing I could do and that I owe them money for trying to get my money back and hung up on me while I was still talking. **** Casablancas is refusing to give me my money back and refuses to give me a cancellation number so I can continue to dispute with my bank. They said their cancellation policy is 3 days after the first payment, I did try to cancel my account within that time frame. They did not cancel my account until 10/5/24 and now are saying if I get the refund it will be my responsibility to pay it back or it will affect my credit score.
Business Response
Date: 11/13/2024
We have reviewed Ms. ******* concerns sent to the BBB and our records indicate ********* disputed her original enrollment fee and the first class payment. Her first class payment was refunded and the dispute for the registration fee, which is contractually due, is still pending. Ms. ****** canceled outside the cancellation period per the terms of her agreement and would not be entitled to a refund. Regarding a cancelation number we are not familiar with what that means and have never had a consumer or credit card company request one.

No refund is due and regardless of our decision to make an exception, we are unable to issue a refund while her charge back is pending otherwise, she could be given her money back from us and her credit card company.

We are sorry things did not work out for Ms ****** and will consider this matter closed based on her receiving all of her money back as she requested.
Initial Complaint
Date:10/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went through an audition for a modeling agency and was not given an option to think it over and decide if $3000 made sense being that I hadnt heard of them. After asking my scout/director what I could do about it being that I was unable to afford the classes. She told me to reach out to the help desk and ask for assistance or help. To which they informed me that they are not able to help at all and to consider cancellation. In the fine print of the cancellation form that I could get a full refund had I not attended the class. I called and asked for a refund and what I could do and was told to email the client services and ask to terminate my account and I have not heard anything back. So not only am I out $320 for signing up but also unable to pay and not getting a refund for the services I was never given such as headshots/makeup/hair.
Customer Answer
Date: 10/14/2024
I have attempted to get in contact with anyone who can help with the financial things there.
Business Response
Date: 10/15/2024
We have received Ms. ******* letter to your office as well as her attached documents. Ms. ****** states she had to decide if $3,000 made sense for her to move forward. We do not have any programs that cost $3,000 and as can clearly be seen on the Agreement she included, that number is not stated anywhere. Ms. ****** started her program and when she determined she no longer wanted to attend she was sent a letter outlining her financial obligations. If she wanted to postpone her program, as she asked in the text provided, accommodations could possibly have been made, however, she chose to simply withdraw. Ms. ****** is not only not entitled to a refund, she owes an additional $688.00.
In an effort to resolve this in a timely and amicable manner we will write off her remaining balance and consider this matter closed.

Customer Answer
Date: 10/15/2024
Complaint: 22418146

I have reviewed the business' response and am rejecting it because:

It was not explained how I would be refunded and how to go about the process and no one would give me a phone number to get in contact with anyone to ask questions. Now I am being told I now owe more than I had even paid to sign up. I will not be paying almost $700 for a class that I would not have attended had it been explained I could get a full refund prior to the class. Especially when I did not receive any services from them.

Sincerely,

******* ******
Business Response
Date: 10/22/2024
We are sorry *** ****** has rejected our offer to write off the remaining balance due per the terms of the contract she signed. The reason contracts are signed is so everyone understands their obligations moving forward. In addition, *** ****** had the opportunity to cancel the contract within three business days of signing, as it written in the largest type on the front of the contract, and get all of her money back, however, *** ****** did not make that choice. The withdrawal policy is also outlined in the contract.
*** ****** states she could not talk to anyone. We operate a **************** Line that is available 7 days per week and we have no record of *** ****** ever contacting that department. This number is on the home screen *** ****** would have had to go to in order to attend her class.
We will accept *** ******** rejection of our offer to write off her balance and will expect payments on that amount per the terms of the legally binding contract she signed. It was our desire to attempt to help *** ****** and with no further financial obligation but she has refused that offer.
In a continued effort to solve this in a timely and amicable manner, we would be open to a mutually fair settlement offer from *** ******.

Customer Answer
Date: 10/24/2024
Complaint: 22418146

I have reviewed the business' response and am rejecting it because:
I have made attempts to reach out and no one has responded. I did not receive the services other than one class and I reached out to my scout to look for guidance and she never gave me the info to get out of it appropriately.

Sincerely,

******* ******
Customer Answer
Date: 10/24/2024
I did attempt to reach out by phone as well as asking the girl that was supposed to be my scout as in the person I ask questions to and she never reiterated the fact that I could opt out and get my money back instead told me to take the class I am guessing to keep her commission of the sale. So again I will not be paying when I have done what I could to solve the issue.
Initial Complaint
Date:09/07/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
READ ME!!!!!!!!!!!!!!!!!!On 9/6 I received a call from ***************************, a talent scout from **** Casablancas. I was under the impression that I was dealing with a trusted company that will help me start my acting career. However while on the phone, I was coerced into using Zelle to pay the $320 and not my card. The recipient of the Zelle was NOT ***************************, it was *****************************, the director of **** Casablancas. *************************** reassured me Zelle was better. I shouldve trusted my gut but I wouldnt think a company like this could do and could also get away with such acts. They have not returned my text/calls for a refund even though it clearly states in their contract that within 3 days there will be a refund issued if demanded. Another addition to this problem is the $76 charge. I was told I would be charged on Sunday when the class takes place, I am a 19 year old son who has two littler sisters, I am the ONLY source of income in this house. The unwanted charge caused the link bank account to be overdrafted which causes me problems in its own. This information is personal but I have no other way to ask unless lawyers are involved. My car was totaled and I do not have another way to work. This company will not be affected whatsoever for refunding me. I will lose my job, then I will begin to lose a lot more than that. Please to whoevers eyes this meets help me as I was manipulated by the money hungry upper class running a scam.
Business Response
Date: 09/09/2024
****************** cancelation has been processed and any money paid will be refunded to **************. His statements regarding him being coerced are without merit in that, by following the cancelation policy his contract was canceled and his refund is being processed. He states it clearly states in the contract he will be refunded within three days. This is simply not true, we suggest ************** read the contract that clearly states he has three days in which to cancel, which he has done, and all money is being refunded to **************.
We shall consider this matter closed unless we hear further from your office.
Initial Complaint
Date:05/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up to start the acting classes for **** Casablancas on May 23, 2024. I was told the initiation fee would be $320 and $76 a week after that for the next 30 weeks. During the zoom call I told the person I wanted to think about it I was told I needed to decide then and there. I only was able to pay $200 at the time I was told that was fine and I could pay the additional $120 before the first class. The first class was going to be Tuesday April 30th 2024. On Monday the 29th I left a message for the woman who enrolled me saying I couldn't go through with it I won't be able to afford it long term after giving it some more thought. I never attended the class. Yesterday on May 2nd I called customer service and canceled they said for me to send an email requesting cancelation which I did. Yesterday I received an email saying my account with **** ********************** is withdrawn and that there is no refund and I owe nothing. I feel like I got robbed I paid $200 changed my mind 6 days later never attended a class and now I'm out $200. I would like my $200 refunded back to me. I wasn't given the option to think it over it was either I do it then or I'm not serious about the opportunity. I didn't want to lose out I didn't even have all of the $320 too give that day that is why I paid $200. It feels unethical and I just returned to work after a 5 month unpaid medical leave due to Covid. I feel that it would be fair to receive my $200 back I received no goods or services from **** Casablancas.
Business Response
Date: 08/28/2024
We apologize for the delay in responding to your inquiry concerning your payment. Per the terms of your contract you are not entitled to a refund however in an effort to resolve your concerns and as a show of good faith we will process your refund for the requested $200.
We shall consider this matter closed unless we hear further from your office.

Customer Answer
Date: 08/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/15/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This place is an absolute Scam. They reached out to me claiming that they are modeling agents (when they are scouts trying to make you sign a contract for a school) claiming I would do an audition for an opportunity to get a modeling or acting role. They then proceed to sit in front of a of a screen of actors who didn't even go to their school and sell you a fake dream. I did join one class believing it was an opportunity for an acting job and it was just a bunch of older gentlemen dancing around like toddlers screaming which I assume they sold them a fake dream as well claiming they should by makeup kits and such. I will dispute these charges till the death of me cause my contract is not valid legally because if you are lied to to sign a contract then the contract is not valid. I was told to try it out and if I didn't like it it would be 80 dollars to leave the auditioning roles , then when I left they sent me a 2000 dollar bill. I have all the texts and emails claiming that you have auditions and talent agents working for us when in fact they are scouts and a school and I will be going with legal action unless my 400 dollar payment is sent back to me.
Business Response
Date: 04/25/2024
We would like to thank the Better Business Bureau for the opportunity to respond to any and all thoughts,comments, concerns or inquiries from customers or prospective customers regarding our business.

While **************** claims are difficult to follow and seem quite emotionally charged, we welcome the opportunity to respond to them. Regarding the statement, they reached out to me, ************** spoke with two representatives of our company before he sat in front of a screen of actors who didnt even go to their school and sell you a fake dream. During these preliminary discussions, our representatives discussed our programs, what would happen during a virtual event he was invited to and subsequently what would happen after the virtual event. ************** obviously felt comfortable enough with those conversations to attend this virtual event. Additionally, ************** felt comfortable enough to enroll, pay money and start a class based on the information that he received during the correspondence he had with our staff members before, during and after the virtual event. Regarding the statement, I will dispute these charges till the death of me cause my contract is not valid legally because if you are lied to to sign a contract then the contract is not valid. We can confidently say ************* was not lied to when he enrolled into our programs and he understood the terms of the agreements. Attached you will find agreements and contracts that ************** personally signed that expressly and clearly state and define what he would be signing up for regarding many things that range from type of program, class times and schedule, installment plans, expectations, bookings and more.

Regarding the statement, I was told to try it out and if I didn't like it it would be 80 dollars to leave the auditioning roles, then when I left they sent me a 2000 dollar bill. We are unsure what the first part of this statement means as it doesnt follow any contractual or operational procedure ************** signed or that we have, but we would like to acknowledge the part where ************** mentions being sent a $2,000 bill. This number is simply inaccurate. Per the terms of the agreement ************* signed, he owes $688. ************** attempted to chargeback two payments in late March, but these attempted chargeback payments were rejected on March 28, 2024 by ******** Services after their investigation. Regardless, while under no contractual obligation or duty to do so, we are willing to waive the balance that ************** owes and zero out his balance, thus absolving him of any further debt owed to our company. We will consider the matter closed unless we hear otherwise.

We want to wish everyone at the Better Business Bureau a very happy and healthy spring season.

Sincerely,

*******************
Initial Complaint
Date:01/25/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This week this company contacted my 13 year old daughter by email trying to entice her into doing business with their scam company. They are targeting vulnerable adolescents who are interested in modeling or acting. This is about as unethical as you can get.
Business Response
Date: 02/06/2024
We always appreciate the opportunity to respond to any and all thoughts, comments, concerns or inquiries from customers or prospective customers regarding our business. While we take pride in the fact that the demographics of our customers and prospective customers vary amongst all walks of life, which include but aren’t limited to various ages, genders, ethnicities, religions, sexual orientations and more, the notion that we are “targeting vulnerable adolescents” is completely unfounded and quite honestly is offensive. We searched our records and can’t verify that Ms. ****** or her 13 year old daughter have ever been customers of ours, or even spoken with a representative of our company, because of the limited information provided. If we are to go from the information that Ms. ****** provided, we can say that we have never met with her or her daughter. However, we recognize that this could be inaccurate and we need more information, so in an effort to allow all involved to amicably move forward, we would appreciate if Ms. ****** could provide further information (an email address will do) so that way we can remove her daughter’s information from our system. We encourage her to email us at ******************************* so we can assist.

Lastly, our business does not contact prospective customers unless they are referred to us or directly contact us. We encourage Ms. ****** to monitor her daughter’s activity online to ensure that this does not happen again with our company or the next company that may contact her daughter. We will consider the matter closed unless we hear otherwise.

We would once again like to thank the Better Business Bureau for allowing us the chance to respond. Our hope is that everyone has a wonderful 2024!
***** ****

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John Casablancas Modeling & Career Center is NOT a BBB Accredited Business.