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ComplaintsforSushi Ai
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered H3132**323131353033H and it was falling apart and I asked for it to be remade, cancelled my ticket and had to pay for 2 pieces of H3132**323131353033H that I ate. They charged me $20.00 on top of the 8 pieces that they didn**;t even make. Usually they charge me $14.99 all you can eat. I would like all of my money back.Business response
05/03/2024
We had already contacted the customer ******************************* directly through the phone call on 4/23/2024.As we discussed, we have processed a full meal store credit for the affected items for ******************************* in our store system.We wanting to double make sure if we still have to respond the complaint letter that we received today.Sincerely,Ivystore managerSushi Ai *****************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.