Complaints

This profile includes complaints for Faber & Brand, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Faber & Brand, L.L.C.

  6750 New Town Ave Columbia, MO 65203-1610

• 

  Faber & Brand, L.L.C.

  PO Box 10110 Columbia, MO 65205-4000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faber and brand sent me a garnishment affidavit . The court clerk filed it on March 7th 2025 and the documents said I had 10 days to respond . Faber and brand did not mail me out the affidavit until March 17th and I received it at my house on March 20th. Which made it where I didnt have time to respond to the court because the documents came in the mail after the 10 day response period had passed . Fabre and brand went into my checking account on March 21st and took *******. Which was my whole pay check and left me with 0.00 dollars. I called them and they stated sorry for the issue but it was granted by a judge to collect the money. I am now without food for my 9 year old son and I have a chronic illness which requires medication I cant purchase the medication now and will have to be off for work until I am able to get my medication . There was no notice given they were taking my money out of my checking account and did it the same day my paycheck was deposited in my account.

  Business Response

  Date: 03/24/2025

  As this matter involved pending litigation in Case No. CS-2022-449 filed in *********. District Court in ********, we are not able to discuss this matter in this forum.  However, we will continue to discuss this matter directly with ****** ***** and the Court.

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Faber and Brand. I have requested proof of an eviction being reported on my Rental History and have yet to receive any documentation. Please investigate. This reporting does not belong to me. I am unaware of any address reporting negatively in my name. Please remove and update rental history report.

  Business Response

  Date: 02/16/2025

  Faber and Brand, LLC does not credit report nor did we credit report this account.  Additionally, we no longer represent ************************ related this account.  The consumer will need to contact the property. 

• Initial Complaint

  Date:04/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faber and Brand and more specifically *************************** has been harassing me for a couple of years now about a disputed medical bill from ****************** in ******. This debt first of all is well beyond the statute of limitations. I have never received any proof of documentation from F&B for the actual debt and services rendered. I disputed this bill with the hospital years ago when I went to the emergency room with an eye infection. The ** doctor incorrectly diagnosed the problem and I put drops into my eyes for a few days and the problem got worse. I then went to an eye specialist and they told be I had "eyeritis" a rare disorder. However, by the time I got to the eye doctor and received the correct treatment I had lost 30% or my vision permanently. I will not pay for treatment that created a worse problem than I showed up with. I am not litigious but could have sued the hospital. Instead they sold the debt to a "creepy" stalker of a company that makes their living harassing good people to collect a debt that they paid pennies on the dollar for.

  Business Response

  Date: 04/23/2024

  Please be advised that we do not own nor did we buy any debt.  We are the law firm representing the hospital in litigation in ************ AZ Case No. CC2019131486RC and will not be commenting on said litigation in this forum.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received letter from Faber and Brand claiming I owed a debt to a company I have never done business with that exists in states I have never resided in. Waited on hold for 20 minutes when the lady answered I explained I have never taken out a loan with this company and needed to dispute it. She proceeded to ask me how I know I didn't, I explained I had never even heard of the company and had to ****** it upon googling it it only resides in 3 states, **, **, and ** where I have never lived and they do farming loans/agriculture. I also stated I haven't taken out a loan in years my credit is horrible I couldn't even get one if I wanted to. She kept talking over me and telling me how that doesn't mean anything and they still would have given me one, then stated it was me talking over her and said so is this how we are going to do this? **** then and said guess we won't do anything then. I said are you serious you asked me how I know it isn't my debt and I was answering you, you were the one talking over me when I was explaining how I know it isn't my debt. She said no I wanted documents proving you didn't do this I said how would I give you documents for something I never did? She said we won't be disputing this and hung up on me. I am now back on hold trying to speak to a supervisor since she obviously will not help me and already informed me in two weeks they will be taking me to court. Fun fact I live hours and hours away from them and I am unable to drive that far. Pretty sure this whole situation is going to s**** me because this company is all about s******* people. Especially when they are refusing to even dispute this.

  Customer Answer

  Date: 03/18/2024

  I have contacted all the banks I have been able to with the name ********** and Trust using the account number provided to me by ********************** and ********************** and every single one of them has no account number like it and says it's too many numbers, they all also verified I've never had an account with them. So, far I have contacted 4 ********** and Trust banks with this name located all over the country, and confirmed there is not a single bank with this name in the state of ********.

  Business Response

  Date: 03/19/2024

  As this matter involves a matter heading into pending litigation in **************, we are not able to provide any further information in this open forum.  Further documentation will be mailed to *************** and we will be more than happy to continue to discuss this directly with her.  Please let it be known that this was also marked as a dispute in our office yesterday and looked into further on our end.

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid restitution to get my husband&#**;s license back. Both of us had health issues, and it set us back in the payments. I communicated with them when that happened. I told them I would let them know when we had the money. They told me the monthly payments would not taken out until we paid the restitution. They started the payments on 1/5/2024. The money was not there. They tried again in February with the same result. They are now saying I am two months behind. They never sent me any receipts for the money I paid or showing the money I had left to pay. They said they would not release his license until they heard from the third party. We are still waiting for that, and it has been since December.

  Business Response

  Date: 02/21/2024

  We have been speaking with **************** directly and will continue to do so to resolve this matter.

• Initial Complaint

  Date:06/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom It May Concern: This company is a 3rd party company collecting on an unpaid balance on a ******* Credit Card that has exceeded the Statue of Limitations for the state of Missouri. The card was generated by GE and they decided to do a judgement in 2015. I started making payments in August of 2022 for $75.00/month. Some payments were missed due to a health issue I was having and waiting on family to help me pay the bill monthly. A representative told me during the 1st week of March 2023 that I missed 2 payments since August 2022 and that I owed for the 2 missed payments plus March's payment. I paid $150.00 (Money Orders) plus $75.00 (Money Order) for March's payment. I made a payment in May for April payment and recently made a payment in June for May's payment. I contacted the company just to check in because Faber and Brand never send any type of documentation or monthly updates on payments or balances. When I contacted them recently , they said I again was behind 2 payments and owe for June which is not correct. I only owe for June. This seems to be a pattern of when I contact them to say that I am always 2 months behind when I am current. I have told them my circumstances of getting money from family to pay them so their monthly payments may not occur on the 28th of the month but within that 30 day window. I want to eventually resolve this financial matter that has been going on for more than 15 years and if everytime I call I keep hearing that I am always 2 months behind says that I will never get the debt paid. This debt is old and is past the MO statute of limitations. There needs to be a monthly paper trail so I won't be paying more than is required with no future if resolving this account. Please advise and investigate.

  Business Response

  Date: 06/28/2023

  This matter was and is not past the statute of limitations.  I will email Ms. ***** directly a breakdown of her accounting presently.

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10, 2023 I received notice by certified mail that I was being sued for $11,755.00 by Faber and Brand for an apartment that I NEVER LIVED IN. My wife **** ***** called and spoke with ***** at ###-###-#### and was advised to send in a copy of my DL showing it was not me, which she did. She followed up today 4/11/2023 and again spoke with *****, who advised it was "under review" and if the attorney deemed the info was correct then the lawsuit would not move forward. We asked for something in writing to that affect as this can now affect my ability to rent property or even obtain credit. When you Google my name this fake lawsuit is the first thing that comes up. This is not me, they KNOW this is not me and they REFUSE to send me documentation for MY records that this is THEIR error. ***** was RUDE, UNAPOLOGETIC AND SHOWED ZERO EMPATHY FOR THEIR ERROR. We need this issue resolved IMMEDIATELY!! This was my son, I have told them this was my son, but they are not listening. A credit agenty contacted me in May 2022 and their "proof" of debt was a copy of my sons DL, NOT MINE, yet a lawsuit against ME moved forward.

  Business Response

  Date: 05/30/2023

  Mr. ***** should have received follow up documentation regarding our review and further action taken upon our and our client's final determination of this matter on or about 4/17/23.  It appears this was filed a day after contact was made with our office and we needed a few more days to review, consult with our client and resolve. This matter is closed in our office.

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faber and brand received a debt that was owed to Woodward regional hospital for my daughter ****** ******* back in 2014. This Debt was in mine and her father's name ****** *******. We both were on the Judgement for the monies due. Since that time I have learned they removed his name off of this debt after he had filed bankruptcy in a court case they did try to join in on with his mortage. The court case was dismissed since he filed bankruptcy and that is when all of a sudden his name was no longer on the debt owed. His attorney did let him know his bankruptcy should have covered that bill as well. Since Faber and Brand removed his name for reason they will not tell me. They filed for a garnishment of my wages. I called them shortly after the first payment of 1535.31 was taken out of one of my checks to see if there was a lesser amount that could be settled. We agreed on March 14th 2023 that 2850 would suffice. I asked for a copy of the document stating that was the agreed upon amount to be sent to me in the mail. I have yet to receive that document. Also I have paid the amount agreed upon and asked for a garnishment release to be sent to my HR department so it would not affect my check April 14th. I have yet to receive a response from them. Any information that was given was that the booking department takes a long time to get those payments reflected on an account so that release can be sent out. When I asked why since it should be in there account since it had been processed out of mine there was no answer. This seems like all they are trying to do is pull more money out of my checks and not actually send what is an overage back to me.

  Business Response

  Date: 05/30/2023

  This complaint was filed the same day the final action was taken by Ms. ***********, it obviously takes a few business days to process certain actions and to mail documentation out.  It appears relevant documents were mailed out to her on or about 4/11/23 and 4/12/23.  If anything else is needed, please let us know.

• Initial Complaint

  Date:01/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ,( excluding a woman I felt with over a year ago), makes it impossible to make payments ., I was advices if I wanted to speed up the process of entering into my contract in order to get my d.l back that I could do so if the payment was over 250.00. Then I learned it also takes 3 days to clear same as routine number would take. I knew this was a mistake and when I asked to talk to to the woman’s boss today…she rudely responded, “NO,ill just put you in the back into the que.” I then asked if I could have her name . Rudely she responded No and put me back in the hold line. That was my 4th call today to them. There’s never any follow up and or follow through anytime I’ve dealt with this company. I highly offended and would simply like a copy of my compliance . Last time I went through this process , my paperwork was lost about a month. I’m simply trying to pay so I can make it to work and school.

  Business Response

  Date: 01/25/2023

  It is not clear on what problem is as described or what is needed from us.  We do have minimum payment requirements when paying by credit card and payments do take processing time.  We have talked to Ms. ***** 8 times this month and we are happy to continue to speak with her if she needs anything further.

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to pay my monthly payment, it didnt give me the option to do so, just the full amount. This company has been awful to get in contact with as well as make payments. I have tried calling to let them know I was not able to get on their website to make my monthly payments the last few months with no response. I am now being forced to pay the full amount of $5000 plus dollars and I cant afford that with the holidays and 2 kids right now. I am beyond frustrated at this company for the poor lack of communication, the rudeness provided from the company and the overall customer service of this company. I need my monthly payment reinstated so that I can get this paid off in a timely manner. If we can settle the debt for a fraction of what I owe I could pay in full, but I cannot pay my full amount right now, especially with the cost of inflation. Please reach out to me with some type of resolution.

  Business Response

  Date: 11/23/2022

  We apologize that we continue to experience short staffing issues akin to many other companies nationwide.  Even after hiring, training take up an inordinate amount of time as well.  We will have our staff call you to re-establish your payment plan and or to discuss a possible settlement.

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************