ComplaintsforColumbia College
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Complaint Details
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Initial Complaint
08/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This college states I owe them money and will not release my official transcripts. My student account clearly states a zero balance. I have been back and forth with them, and they refuse to release. I just want my transcripts at this point.Business response
08/19/2022
Thank you very much for bringing this to our attention. The College takes student concerns seriously and is appreciative for the opportunity to respond. Although student privacy laws prevent us from discussing the specific details of this student’s situation in this forum, as a general matter, the College’s policy and practice is to provide transcripts to students who do not have an outstanding balance owed to the College. If a student has an outstanding balance owed to the College, the student must first satisfy the balance before the transcripts will be released. This approach is consistent with standard practices in higher education. The College encourages the former student to contact the College directly to discuss outstanding balances, if any, and transcripts.Initial Complaint
07/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been charged a late fee when I was I formed wrong verbally sent a email after the fact spent 1 hour on the phone trying to make a payment I should not have to pay the entire late fee i requested to have it waived and it was denied without reasonBusiness response
07/14/2022
Thank you very much for bringing this to our attention. The College takes student concerns seriously and is appreciative for the opportunity to respond. Although student privacy laws prevent us from discussing the specific details of this student’s situation in this forum, as a general matter, the College’s policy and practice for failure to pay by established deadlines is to assess a late fee charge to the account. This approach is consistent with standard practices in higher education. The College encourages the student to contact the College's Business Office directly to discuss outstanding balances.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.