ComplaintsforAnderson Homes
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Complaint Details
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Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The builders of this house has given us warranty information and they are not standing by it. They are being a pain in getting anything fixed. Their business model is questionable. I would like for them to fix some of the problems that they have created and not take advantage of people in the future.Business response
06/19/2024
It is very unfortunate this individual has decided to file an unjust and unsubstantiated claim to the Better Business Bureau. Anderson Homes has addressed the each item the homeowner has reported. The homeowner initially contacted our office via email regarding a dryer outlet not working on 4/29/24. Anderson Homes replied to homeowner and scheduled the electrician who fixed the outlet on 5/3/24. When homeowner emailed requesting the link to complete the 30 day warranty it went to his junk mail through no fault of Anderson Homes. Once he was asked to check his junk mail he recovered the link sent per his request, submitted his items and again we addressed per our warranty standards of which he signed upon purchase of the home. Anderson Homes has no way "taken advantage" of the homeowner and has made every effort to stand by our product. We have gone above and beyond to make this individual confident in the home he purchased yet he continues to belligerently contact our office and file complaints.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.