Business ProfileforMFA Oil Company

********, we are sorry to hear you were disappointed by your recent experience with our company. We strive to provide exceptional service to all our customers. In this particular case, a leak check was required at your home because the propane tank was empty. You called our office on Friday to get service started. We offered our first available time to conduct the leak check as Wednesday. You said you couldn't wait until then, so we asked if we could do it Monday, but that didn't work for you.

The leak check was scheduled for Wednesday between noon and 4 pm. When our driver arrived at the home you are renting, he stayed in his truck (which is clearly marked MFA Oil - Propane) because of the "Beware of Dog" sign that was posted. While sitting in the driveway, the driver attempted to call you but there was no answer. Our driver then called the office to request that we call from the office number in case you were screening your calls. We tried again with no answer. We then called your landlord, who provided us with another phone number to try, but it didn't work. We then tried calling from a personal cell phone. That call went through but with no answer. We then informed the driver that there was no answer. Considering that there was no luck calling you, no vehicle was visible and there was no sign of you, the driver left because it appeared no one was home and he didn't want to be attacked by a dog while attempting to knock on the door. 

When you called the office, you mentioned that you were aware the driver was outside. You asked why he didn't come to the door and we explained that the driver was worried due to your "Beware of Dog" sign. We then explained that we tried calling multiple times with no answer. We ended up rescheduling for the next day. 

While we understand your frustration, we hope you understand our driver's fear for his safety and his assumption that you were not home based on the circumstances and our repeated efforts to call you without answer. We made several attempts to call to confirm your appointment and you did not make your presence clearly known to the driver before he left. We are sorry for the confusion.