Customer ReviewsforShelter Insurance Corp Office

Their insured trucking company had debris flying from his truck and cracked my windshield, this insurance company refused to fix my windshield. Im witnessing debris hitting my vehicle from this truck

Shelter is writing in response to Ms. ********** BBB review following our denial of her claim for windshield damage allegedly caused by flying debris from our insureds vehicle. Our insured disputes liability, as he was driving with an empty dump trailer at the time of the alleged incident and had hauled only sand earlier in the day. The police advised ********************** to report the incident to her own insurance carrier.Shelter understands that this is not the resolution ********************** was hoping for, but based on the facts, we stand by our conclusion that the elements of negligence were not met to show liability on the part of our insured.

Horrible experience with Shelter Insurance. Note to self pray you never get your car hit my someone who has Shelter Insurance. The adjuster I was given was *****************************. Since the 2nd day of *********** total amount of the claim was ******* not a huge amount to pay if your Shelter insurance. *******, has poor communication skills, lack of empathy and I feel is in the wrong profession. I myself am in costumer services too, however, the patients and family I take care are cared for with kindness, respect and with integrity. I'm angry at the run around and rudeness I received. Please fix this problem

I read Ms. ******* concerns regarding the handling of her June 2, 2024 claim, specific to her interactions with ******** *******. Shelter appreciates feedback on employee and claim-handling concerns and acknowledges ****************** feelings of miscommunication and lack of empathy.Our records show that ******* assigned the auto portion of ****************** claim to Adjuster ***** two days after the accident. Shelters initial payment was issued the next day and thereafter payments for the cost of a rental, vehicle repairs, and Loss of Use. While Shelter regrets to hear there were initial concerns, the claim resolution appears to have been prompt and comprehensive.Thank you for the opportunity to review and respond.

Please stay away from shelter insurance the claim process and adjusters are horrible it takes forever for the adjusters to return calls and e-mails

Shelter Insurance reviewed the complaint filed by *********************. On Saturday, May 11, 2024, ************** was hit by an uninsured driver. Our adjuster spoke to ************** on Monday 13, 2024 and explained the claim process. The next day, the estimate was received, and our adjuster spoke with the insured. On May 15, 2024, the estimate was reviewed, and payment issued. That same day, our adjuster explained Shelter would pursue subrogation through the claimant carrier. A supplemental estimate was received, reviewed and paid on May 22, 2024. ************** called our adjuster on June 6, 2024 to get the claimant carriers information. On June 11, 2024, our adjuster spoke to the claimant carrier and was advised they accepted liability. The claimant carrier was advised Shelter would send the subrogation demand once the rental invoice was received. On June 14, 2024, our adjuster spoke with ************** and the shop regarding the pending final supplement. In closing, I apologize on behalf of Shelter Insurance for any telephone messages that were not promptly returned. Thank you for the opportunity to respond.

******************************* Shelter Insurance office in ****** gives customer service that is above and beyond. *************************** stays on top of all of our policies and reaches out when we need to give attention to a detail we have forgotten or overlooked. Our inquiries are always answered quickly, and we always get the information we need. Some of the policies we need require an agent who has in-depth knowledge of insuring not-so-typical properties. ****** works with us to determine what type of policy we need for business policies that are not standard.When we need to file a claim, we are always surprised at how quickly the claim is processed. During the aftermath of the multiple tornadoes in ******************, we have been amazed at how quickly Shelter has been able to respond to our needs.

Thank you, *********. We are so glad our team was able to assist you! We appreciate you being a Shelter customer and hope youll stay with us for many years to come.

A+ all the way around. Eager to help us in every way we Needed. always have the answers for us wonderful people to work with. Would highly recommend this insurance company ***************************************** Britain is a wonderful person to work with. She answered all our questions and if she did not have the answer, she would find it out for us.

We are so grateful for your kind words, *****. Thanks for sharing your review with us and the community!

Shelter is a scam! Takes customers money with no intention of putting customers a priority! Theyll accuse you of fraud and deny your claim if you file one and then drop you! Customer service is one of the worse! Do NOT use this company! Vehicle was stolen and had every coverage possible but was met with rude and degrading adjuster then referred to as a fraud for the claim!

I read the complaint filed by ***********************. On January 1, ****, ****************** vehicle was stolen. At the time of the loss, the Auto policy was active. When claims occur, it is standard in the insurance industry, to complete the investigation prior to settling the loss. This includes the completion of the required Proof of Loss forms. As the titled owner of the vehicle, it is reasonable for our adjuster to request **************** to complete the form, sign and return. Once the form is received, we can proceed with the investigation. Our intentions are to complete the investigation to ensure the claim is settled correctly and in a timely manner. I apologize on behalf of our adjuster for any comments **************** deemed rude and/or unprofessional. Thank you for the opportunity to respond.

Went through two interviews only to be denied an opportunity based on my credit report which has several errors. No reasoning, just a forwarding of a credit report. They say they value integrity but apparently have none themselves.

Thank you for forwarding this review. We apply a consistent approach regarding pre-employment background checks during the candidate screening process. We wish the best in future endeavors.

Horrible customer service and dishonest **********************. I had been a customer for years-when my agent retired I realize its true-your insurance is only as good as your agent! I was lied to about my house damage claim several times and was scammed by Shelter for over $5000!

I read ************************ comments regarding the claim that occurred on August 21, 2022. Shelter Insurance also responded to the complaint ********************** filed with the ******** Department of Insurance. The insureds hardwood flooring was damaged by water from a hot water heater. ********************** hired a mitigation company to complete the remediation process. She signed a contract on August 26, 2022 for the company to complete the work. ********************** was paid $5,689.02 for the water mitigation. The check was issued on September 19, 2022 payable to ********************** and her mortgage company. ********************** cashed the check on November 8, 2022.On August 16, 2023, ********************** called the claim supervisor. She was upset that Shelter had not paid the mitigation company. Ms. ********* stated she was told Shelter would pay the water mitigation directly. The claim process was explained. The insured used the proceeds paid for the mitigation to pay her mortgage. Now, she wants Shelter to pay the mitigation company. The claim payment was sent to ********************** to pay for the water mitigation work completed. Shelter paid ************************ for the damage caused by the loss. The claim payment was not meant to pay her mortgage. Shelter paid the claim in accordance with the policy. No further payments will be issued.

The company is not a honest company and wants its homeowners to use side job people to fix their homes. Very displeased and wouldn't recommend them .***** tries to come out to do the job they are paid for..

I read the complaint filed by Rhonda Peaks. On November 6, 2023, the Branch Manager called Ms. Peaks to discuss the claim. Ms. Peak stated there are numerous areas in the kitchen that need repaired. Ms. Peaks explained she requested another inspection but Shelter would not agree to send anyone back to her home. The Branch Manager advised he would discuss with the supervisor and ask our adjuster to schedule a reinspection with her contractor to look at the interior damage. Ms. Peak agreed with decision to have our adjuster reinspect the interior ceiling damage with her contractor present. Ms. Peak should contact the adjuster if she had additional questions. Thank you.