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ComplaintsforOasis Landscape & Irrigation
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Complaint Details
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Initial Complaint
07/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
June 24, 2022. Oasis rep was dispatched to my next door neighbor's home to fix a sprinkler. He got out of his truck and walked directly into MY back yard, never identified himself and spent a few minutes rummaging around without my consent?? After resurfacing, he said he was looking for a "broken sprinkler-head next door." I directed him to the area where I had heard the problem existed. The neighbor's girlfriend appeared from the house, talked to the rep and called her boyfriend to help him. I left the conversation but could hear the rep talking to the son for several minutes. An hour later, I went to my garage **** some tools and saw that the rep had already dug 2 large holes in my retention wall, WITHOUT my consent. The wall had been rebuilt <30 days prior for $3,400. Rep said he was now looking for a, "broken PVC pipe that I have not found it yet." The holes were approx ******************* (2nd hole was shallower only bc I asked him to stop digging on my property). He called his boss and would not let me speak to him despite 2 requests. After phone call, he said he was told to drop everything and leave. He had no answer for reparing the holes and drove off. I called the next morning and Oasis was closed for the weekend, so I left a message. The following Monday I tried to reach owner for > 1-hour> and both the receptionist and another employee "stonewalled" my efforts to speak directly to the owner. When he finally got on the phone he was EXTREMELY RUDE and did not acknowledge any wrongdoing. He just scolded me for being short with his staff and said Oasis was not going to finish the job. He told me to call the contracter that had hired Oasis to fix the damage and hung up. I called contractor 3x and left messgs. and never heard back. On 6/30 I filled both holes myself, despited the damage. That afternoon, Oasis rep showed up & successfully repaired neighbor's sprinkler while digging IN THEIR YARD; and said nothing to me about the damages to my wall.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.