Business ProfileforEyes On Missouri

I made an appointment for my child on 03/19/24. I received a confirmation. When I went to go to my appointment they told me they had canceled it because I did not confirm the appointment when they called. They say they called on 4/4/24. I checked my entire call records I never had a single missed call from their number. Our house burned down February 18th and I was given vouchers from the ********* to get my kid new glasses. The only glasses they were able to save from our entire house burning down was a pair that they had to tie yarn onto to be able to see to go to school. My child has 20/400 vision and a deformed macula in their left eye. They literally cannot see without their glasses. I called the office today on my way driving 45 min to get here for them to tell me it had been canceled. The person who answered the phone immediately said she would transfer me to the front desk and instead sent me to ***** immediately said she would transfer me to the front desk and instead sent me to ***** immediately said she would transfer me to the front desk and instead sent me to ***** ******** or immediately said she would transfer me to the front desk and instead sent me to ***** ******** or aren't immediately said she would transfer me to the front desk and instead sent me to the front desk of the location in ******** whenever I was speaking with someone at the Columbia Missouri location. Then I had to call back get a hold of the secretary of the Columbia Missouri location who could not get anyone to get on the phone. I showed up an hour early to see what they could do and they literally were like nothing we could do they lied they never called me. I wouldn't even give them one star. Thanks a lot it's not bad enough to go through a tragedy but then you have to deal with c*** like this.