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ComplaintsforEyes On Missouri
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I believe it is a case of unjustifiable billing. I ordered a new frame under warranty to replace the frame of a pair of glasses whose s**** that fixed the the left lens wasn't flush (not properly seated). After the new frame arrived, I went to the store to replace the frame, but unfortunately the staff of the store couldn't make the s**** flush on the new frame either. After several failed attempts, it became clear that more attempts wouldn't be worthwhile, so I wanted to cancel the order and return the frame. The store gave me an impression the frame could be returned, so I left the store while leaving the frame to them. Recently, I was surprised to receive a bill from the store to collect the cost of the frame, which I do not even possess. I called the store several times but there was no response. I therefore ask if the store could contact me to settle the issue, and I believe the bill should not be my responsibility.Business response
09/18/2023
There is no pending balance on this patient's profile. The amount owed was taken away from the account. It may take several billing cycles for this to fall off.
Thank you!
Customer response
09/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.