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Find a Location

MidwayUSA has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MidwayUSA

      5875 W Van Horn Tavern Rd Columbia, MO 65203-9274

      BBB Accredited Business

    Business ProfileforMidwayUSA

    Sporting Goods Retail
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.85/5stars

    Average of 78 Customer Reviews

    Customer Complaints

    54 complaints closed in last 3 years

    18 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/8/2009

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    MidwayUSA offers over 100,000 shooting, hunting and outdoor products.

    Products & Services

    MidwayUSA offers over 100,000 shooting, hunting and outdoor products.

    Business Details

    Location of This Business
    5875 W Van Horn Tavern Rd, Columbia, MO 65203-9274
    BBB File Opened:
    1/15/1999
    Years in Business:
    47
    Business Started:
    6/18/1977
    Business Started Locally:
    6/18/1977
    Business Incorporated:
    5/13/1977
    Accredited Since:
    12/8/2009
    Type of Entity:
    Corporation
    Alternate Business Name
    • MidwayUSA, Inc.
    • Midway Arms
    • Midway Arms, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:30 PM
    T:
    8:00 AM - 4:30 PM
    W:
    8:00 AM - 4:30 PM
    Th:
    8:00 AM - 4:30 PM
    F:
    8:00 AM - 4:30 PM
    Sa:
    8:00 AM - 4:30 PM
    Su:
    8:00 AM - 4:30 PM
    Business Management
    • Matt Fleming, President/CEO
    • Larry Potterfield, Founder
    • Brenda Potterfield, Founder
    • Adam Augustine, Vice President of Customer Service
    Contact Information

    Principal

    • Adam Augustine, Vice President of Customer Service

    Customer Complaints

    54 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/13/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    On July 12th I discovered a link to Midway *** that was selling 9mm FMJ ammunition at .12 a round which equaled $6.49 per box of 50. The store page made no announcement or mention of box limits, and there were none set by the page. I placed two orders in the next hour, one for 60 boxes, totaling $389.40 and $49.40 for shipping and handling and another after a short conversation with my spouse for an additional 30 boxes for a total of $194.70 and $30.95 S&H, for a grand total between the two orders of $664.45. About twelve hours later I received an email from Midway USA stating there was supposed to be a box limit of three per customer at that price and that they would ship the 3 boxes and be refunded the remainder of the order.I replied to the customer service email stating I did not want a refund and wanted the goods I purchased in full. I then received two more emails over the next hour, the first to state they had completely cancelled both of my orders, and the second was a marketing email stating the item I had previously purchased was "now in stock" at a much high price of over DOUBLE at ***** per box of 50.I have not received a refund nor the goods I purchased and after exchanging SEVERAL emails with customer service attempting to compel then to fulfill my order they continue to refuse to. This company has a history of doing these scam sales, then cancelling the orders in order to resell the same products at a much higher price.On July 4th, Midway USA offered a sitewide 40% off coupon, however a short time after they decided that certain items didn't fall under said sale, and subsequently cancelled the orders so they could jack up the prices and sell the same products.This company continuously commits fraud, false advertising and price gouging upon their customers several times a year.
    Read More

    Customer Reviews

    78 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joseph K

    1 star

    07/07/2024

    Placed item in shopping cart with 10% discount code applied. Continued to shop for other items and when attempting to check out discount code was no longer valid. Contacted customer assistance but no help. A customer for 13 years, I will take my business elsewhere.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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