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Find a Location

MidwayUSA has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MidwayUSA

      5875 W Van Horn Tavern Rd Columbia, MO 65203-9274

      BBB Accredited Business

    Business ProfileforMidwayUSA

    Sporting Goods Retail
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.87/5stars

    Average of 76 Customer Reviews

    Customer Complaints

    50 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/8/2009

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    MidwayUSA offers over 100,000 shooting, hunting and outdoor products.

    Products & Services

    MidwayUSA offers over 100,000 shooting, hunting and outdoor products.

    Business Details

    Location of This Business
    5875 W Van Horn Tavern Rd, Columbia, MO 65203-9274
    BBB File Opened:
    1/15/1999
    Years in Business:
    47
    Business Started:
    6/18/1977
    Business Started Locally:
    6/18/1977
    Business Incorporated:
    5/13/1977
    Accredited Since:
    12/8/2009
    Type of Entity:
    Corporation
    Alternate Business Name
    • MidwayUSA, Inc.
    • Midway Arms
    • Midway Arms, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:30 PM
    T:
    8:00 AM - 4:30 PM
    W:
    8:00 AM - 4:30 PM
    Th:
    8:00 AM - 4:30 PM
    F:
    8:00 AM - 4:30 PM
    Sa:
    8:00 AM - 4:30 PM
    Su:
    8:00 AM - 4:30 PM
    Business Management
    • Matt Fleming, President/CEO
    • Larry Potterfield, Founder
    • Brenda Potterfield, Founder
    • Adam Augustine, Vice President of Customer Service
    Contact Information

    Principal

    • Adam Augustine, Vice President of Customer Service

    Customer Complaints

    50 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a magazine they listed to fit an ar10. After noticing they had several different mags with the same brand,Round count. I called them to see what the difference was between them all and none of the "representatives" knew the answer. So I called their product manufacturer to ask and said it should be the Manufacturer #: MAG292 not #MAG*** (BOTH ON THEIR SITE SAY THERE 308/762X51. There is a huge difference that midway didnt put in the description the #*** has different SAAMI-specs. Now I ask midway to kindly replace the magazine. Because the order didn't get sent out yet and the price,weight was the same. And told me NO CAN DO. Have to wait for it to be delivered to than start a return. Even though it's STILL not picked u ******* when i asked about a military discount...they laughed in my ear and said NO MILITARY DISCOUNT. The owner thinks everyone should pay the same! Than goes on to tell me how the owner was in the air force.....HOW DOES MILITARY NOT DESERVE A DISCOUNT? NOT EVERYONE SERVED IN THE MILITARY SO WHEN YOU GO TO A SITE THAT SELLS MILITARY ITEMS...THIS WAS A HUUUUUGE SHOCK TO ME. I WILL NEVERRRRRRRR DO BUSINESS AGAIN WITH THEM. AND IM MAKING IT MY MISSION TO LET EVERYONE KNOW THEYRE ANTI-MILITARY!
    Read More

    Customer Reviews

    76 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark P

    1 star

    04/27/2024

    Made many orders with midway and most were delivered relatively quickly, within a week. But I recently ordered an item and paid for shipping and never received an email noting it was shipped from midway and delivery service says still waiting for item. Simple search shows item is out of stock and is able to be back ordered. So I called customer service a few times and am told it was shipped and I have to wait another week to try to get a refund. They clearly didn't ship item and could care less for customer retention. Very very poor customer service

    Local BBB

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