Share
Business ProfileforAutoAssure LLC
Current Alerts For This Business
Better Business Bureau has received complaints against AutoAssure. The patterns of customer complaints primarily allege consumers receiving unsolicited phone calls and mailers, failure to cancel contracts and provide refunds, failure to cover repairs, misleading and high-pressure sales tactics, continuing to bill consumers after cancelation was requested and poor customer service.
On June 8, 2021, BBB contacted AutoAssure with its concerns. The company responded that it does not place unsolicited phone calls but does send mailed advertisements. In addition, the company noted that it conducts rigorous quality assurance audits, continually refines its training and procedures to ensure that both the benefits and limitations of its products are presented clearly to its customers, and calls are monitored by supervisors.
At-a-glance
Overview
Business Details
This is a multi-location business.
- Headquarters
- 4800 Mexico Rd Ste 200, Cottleville, MO 63376-1666
- BBB File Opened:
- 3/6/2013
- Years in Business:
- 13
- Business Started:
- 9/14/2010
- Business Started Locally:
- 9/14/2010
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Richard Holland, CEO
- Additional Contact Information
Phone Numbers
- (800) 600-2097Other Phone
- (800) 211-0988Other Phone
- (800) 600-2097
Customer Complaints
75 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
29 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Brian P
03/19/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.