ComplaintsforVehicle Protection Group

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I called multiple times trying to cancel then they tell me my mom has to do it so she calls and they tell her I have to do it. *** tried plenty of times now Im just sick and tired of it all like why tf are you making it so difficult for no reason. Like how hard is it to cancel it. *** sent emails to them and have never once gotten a response from them. Im just tired of it all .

  Business response

  07/08/2024

  We did have a policy for this customer but it is canceled. It looks like she called in after she received her policy booklet and needed to cancel. We went over her options and she was given the standard cancellation procedures. I do not see a transaction or transactions that equal the disputed amount of $297. They may have another policy with another company but we have only spoke with them when they activate and when they were given the cancellation procedures. If they have any other questions or concerns they can reach out to us and we will do what ever we can to help. 

• Initial Complaint

  06/07/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I got a extended warranty for my vehicle, on 2/05/24 from Secur Vehicle Solutions. I found out that it would not cover my vehicle, because of modifications on vehicle. I then wrote a letter to cancel contract. I should be entitled to a refund, minus any fees. I stopped any further payments from my account,and reversed the payment that was due in March. I called them around March 8th/2024. I was informed they received the letter on March 6th. I asked if I would be entitled to a refund and was told it could take 60 to 90 days. I called today 06/06/24, and was told because I canceled the auto-payment I am not entitled to the refund. That should not have made any difference as I see it!

• Initial Complaint

  03/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was roped into purchasing a warranty program for my car. It was through something called the protection group, The customer service number that they gave me is **************. I cannot find them online, when I call the customer service number, they refuse to let me cancel the policy They actually make you wait for a booklet to come in the mail, you have to write a letter stating why you're canceling your policy, provide your miles and then get it notarized at the bank and sent in. And then they'll cancel it. Until then you're expected to make payments.You have a 30-day money-back guarantee but there's no way you'll be able to get it done in 30 days so they take your money. You have no choice but to go to your bank and do either stop payment or just cancel your card which is what my bank did so there'd be no further charges. They're a legitimate company with fraudulent practices. They rope you into believing that you're getting a quality plan but they also make it seem like it's something that's tied to your insurance when it's not. As a new driver, I did not know that this wasn't something that I had to do. I don't have a lot of guidance around me so I'm left to deal with things on my own I feel I was taken advantage of, and I feel others will be too if nothing is done about this. My goal is to hopefully get my money back, which is only $200 but to me it's a lot of money living in ************* and also to cancel the plan if possible because the 30 days is going to be coming up and I will not be able to get the information to them in time

  Business response

  03/12/2024

  This customer called us and we got her qualified for the protection. This customer has called with some concerns and had some questions from what her dealership was telling her. We gave her as much information as we could, including our standard cancelation procedures. We can reach out to this customer to address any other issues but if she canceled her account it would make it harder to be refunded. We try to help in any way we can but we still also have procedures to follow. 

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company will not cancel car warranty or refund money.Employees that answer your phone calls just try to keep scamming customers over and over. The company steal your information from your car dealership. Also Posing as your car dealership using your car dealership logo to get money out of customers.

  Business response

  03/07/2024

  We have spoke with this customer and he is aware of the standard cancellation procedures. This policy has a 30 day grace ****** in which his down payment is fully refundable. We will reach out to this customer address any current issues. He may not agree with the cancelation procedures but they have been explained to him. 

• Initial Complaint

  10/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am the *** for my aunt *************************. I noticed she had two charges for $25 on her account for Warranty Payment with the phone number ************ so I called. I first spoke with ******* and explained the situation with my *** and wanted to cancel. She asked for *******'s phone number and confirmed she had an account. ******* then said she needed to speak to a manager to be sure she does everything right because she hasn't had this situation before and put me on hold. She came back and said I needed to mail my *** to which I responded I wanted an email address to submit it. I asked the name of the business and she said ******** Group. We continued to argue and she put me on hold. ****** then came on the line and said he was a manager. ****** said I had to mail the *** to Secure Vehicle Solutions *************************************************************************. I again asked for an email to submit the ***. ****** then gave me his email address of ******************* I said I have canceled 15 of these warranties in the last year and I wanted to email my *** and cancel. We argued and I hung up. I called back with my aunt on the phone and spoke with *******. She would not let my aunt speak and continued to say I said my aunt has a memory impairment and I am ***. This is true, however; my aunt has every right to make her own decisions. I asked again the name of the business to which ******* never answered. ******* continued to talk over us and hung up. ******* obviously doesn't know how a *** legally works. This treatment was unprofessional and ridiculous. I want it canceled and refunded immediately.

  Customer response

  11/27/2023

  This company charged two payments of $25 and only refunded one payment of $25. I have tried to get the other $25 back to no avail. Do the right thing and refund the amount paid. You owe $25 for a full refund. 

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has been harassing me for weeks 10+ times a day after being told I was put on the do not call list and warning them that any further calls will be subject to a **** dollar solicitation fee, they have called using several different numbers none of which are actually in service, I require a method of contact for them so I can officially invoice them for the harassment and solicitation as well as a cease and desist

  Business response

  08/16/2023

  I have looked in our system and I do not see any correspondence with this person. The only outbound calls are made to existing customers. I would be more then happy to remove this person from our system but I do not have his information. If there is anything we can do to help please let us know. 

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They sent a warranty letter out that is deceiving. My elderly disabled mother who lives on a fixed income thought the advertisement was stated in a manner that made her think her current warranty was expired, and "renewed" her warranty with this company on April 10, 2023. When she told me and we realized that she had a warranty already in place on her vehicle, she called to cancel on April 10, 2023. They said all she had to do is send in a letter to cancel. We sent letter to address on welcome letter of warranty on April 13th, 2023 and was received to address by confirmation on April 15th, 2023. We thought it was canceled until they took out a payment this month after she already canceled asking for refund and to cancel warranty.Each time she called to handle she was treated as if she were not competent. She is 68 years old, and disabled. Twice she tried to handle but each time was treated poorly which resulted in her calling me twice very upset. I decided to call and see what was going on and was met with the same attitude from company representatives. They are very condescending and no interest in helping. They also then told me we will have to now notarize an odometer statement as well as send in another letter to a different address since they didn't get the first letter at address on the actual warranty paperwork, stating verbatim "sometimes it gets lost in the shuffle." Also, saying that now we aren't eligible for the refund since its past the 30 days. We want a full refund, including the payment taken out well after cancelation was requested. I have uploaded the postal receipt showing confirmation and a copy of letter sent to cancel. We will not be providing an odometer statement seeing how we didn't have to provide to purchase.

• Initial Complaint

  03/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was scammed into buying a maintenance policy, I received a letter that made it sound important to call them regarding my vehicle. The letter says if I don't at least reach out that my vehicle will be recategorized as "high risk". Once I was on the call, they also put extreme pressure on me to buy the plan, saying that if I don’t sign up for/buy it during the phone call then I won’t be able to put coverage on my car at all. I notified them I would like to speak to my spouse first and they attempted to gather his info to conference him in. After another 10mins of explaining he's working and I need to get back to work, I agreed to the plan with the confirmation from *****, supervisor, that cancellation is "VERY EASY" within the 30 days money back guaranteed. Ended up discussing with my spouse after the call and deciding it wasn't right for us and our car. Called right back to customer service and basically had to argue with customer service about wanting to cancel only to find out that I have to write a letter to cancel and can not do it over the phone! He provided me with the address *** **** **** ** **** *** ***** ** ***** and told me "good luck" sarcastically. I am currently in that limbo situation, my letter has been mailed in but judging from the other complaints and reviews, they are most likely going to ignore it? Also the "confirmation email" they send is super basic with no contact info not even an email address that you can reach out to.

  Business response

  04/11/2023

  The customers policy has been cancelled and she is  due to be refunded shortly.  

• Initial Complaint

  10/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I canceled my policy with this company due to me selling the vehicle that it was for. They then continued to take money out of my account even after I stated that I had sold that vehicle. I sent them all the appropriate forms and documentation of me selling the vehicle and they stated that they were going to send me a Probate-check and they also stated that they were going to refund me the money they took out after I sold the vehicle. This was all conducted in April and I have still yet to receive my money back. I have contacted this company on many occasions, almost every week since then and the only excuse I received is that nobody knows including the manager I talked too. In which he stated that "He doesn't know and it's the ******************* mess up" And when I asked for the ******************* number he stated that "he couldn't give me the number." I find it disgusting on how companies like this need still from there own U.S. citizens especially from someone like me who has given so much.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a warranty service through this company.I didn't once use the service at all.I sold the vehicle so I requested a refund for the unused services.They told me it would be a partial refund of the total I paid to then I'm not sure of the original purchase date due to being so long ago.As far as a refund I've been waiting about a year now.I call and the same representative answers the phone and says " the manager that handles these refunds is very backed up and can't come to the phone or give a date."This had been to long in my opinion and I'm seeking other options of recovering my money. The money came directly out of my checking account so the bank wasn't able to help

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