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ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
05/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I contacted plant fitness to cancel a membership in July of 2023. After getting Rocket Money app I have learned that they never canceled the membership so I've been paying the entire time. I went to the *************** location because that's the one closest to where I live and the lady informed the only way I could cancel was to go to ******** to have the membership canceled.Business response
06/02/2024
I have made contact with ********. I have cancelled this account immediately and waived the balance associated with the membership as well. This has been resolved.Initial Complaint
12/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed up for the ofallon north membership I paid for personal training every month I just found out I have been billed wrong. Luckily they have no one to talk to about this. I want to cancel I signed up to pay ***** I was charged 99 and then 44 and some change every month and now 62 this month. ************* has bare bone amenities which is not stated in the contract. They have no body scan. I went to one visit of foundations 101 which I am willing to pay for. The rest I want refunded and cancelled my membership. I havent used the gym at all outside of the 1 foundations and after being there it isnt anything like what was described and my billing was wrong every month from the first month.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.