ComplaintsforThe Cooler Guys
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Complaint Details
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Initial Complaint
02/27/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
- Signed a contract with *************************** of The Cooler Guys LLC on 4/28/22 and paid $50,000 of $134,000 upfront as agreed in the contract. - ***** committed to procure, deliver and install various pieces of equipment (walk-in freezer with pallet door and shelves, walk-in cooler with glass doors and shelves, 32 door retail glass door coolers and vegetable cooler) for the new location of our grocery store (********** Seema). - 10 months have gone by and not a single piece of equipment called out in the contract and approved plans/permits by the city/county has been delivered of installed at store. - We have tried to call and text ***** hundreds of times and have met him face to face multiple times over the last 10 months and every time we are given another excuse as to why he can not start work. - We are now paying rent for the new space where this equipment was to be installed and our current business space but we can not move to the new location and begin business there without this work being completed. All other work (plumbing, electrical and etc) is completed in the space and we can not move forward until ****** work is completed. - Additionally, the delays in completion of this work and moving into the new space has resulted in ~$5000 in unplanned repairs to current equipment that would have been avoided if the work had been completed. - We at this point have no confidence that ***** can complete this scope of work in a reasonable time and are looking for a refund of the $50,000 paid and termination of contract to allow us to find a replacement for a seemingly dishonest and inept contractor or rapid (within 2 weeks) completion of work - contract has been attached to this submission for reference.Customer response
03/24/2023
I don't want the complaint to be closed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.