Business ProfileforFinish Line Car Wash

In June 2022 Finish Line Car Wash opened a new location in Cape GIrardeau. We visited for a wash. The attendant told my wife and I that instead of purchasing a single wash, we could purchase a 1 month promotional package for unlimited washes for $25, so that we could try the service. To make it recurring we should come back after the month was over and sign up for the recurring service and authorize the monthly debit. The carwash initially worked well, so we took our other vehicle and purchased another 1 month promotional package. However, after a couple of weeks, the carwash was having mechanical problems and we could hardly ever get our vehicles washed. We had gotten a couple of washes on each vehicle so we decided to let the promotion expire and eventually found a different carwash. I took both stickers off the windshield as the new carwash used a license plate scanner. 9 months later, I discovered that the carwash was debiting my checking account $25 monthly. I went to the carwash to seek a refund since I had not used the carwash at all. I was told by the manager that contrary to what the attendant had told me, the wash packages were all recurring when purchased unless cancelled. I indicated that I had purchased two promotional monthly packages but only one became recurring. She cancelled the package and said for me to contact the company for any other resolution. I contacted my bank and filed a complaint. They contacted the carwash but eventually said that they could not refund the money. I contacted the company directly by email and was told that all the washes were recurring and they would not refund my money. I indicated that I had purchased 2 separate promotional packages for 1 month each and that instead of both cancelling as per what I was told, they kept deducting the money from my account. So that leads me to this complaint. This was false advertising to attract new business. I am owed $250.