Business Profileforthe room. Hair Design Studio

I arrived for a hair appointment on 8-31-22. I waited an hour past my appointment time, which I was aggravated over but let it go since the salon was busy. Turned out the owner (who was servicing my hair) was doing five clients consecutively, which I think led to the demise of the appointment. She applied bleach to my hair, which is what I asked for, but I immediately noticed it seemed more than what we had discussed my hair goal to be. I again let it go and wait for my hair to process. This is when things turn in my appointment. I believe she let me process for a time much longer than necessary, and by time my hair was washed and toned, I noticed hair was falling out in the areas that were bleached. I mentioned it and said this does not seem good, and I continuously was told “it was normal” and “breakage would happen”. The owner was so busy that I wound up just blow drying my own hair to get out as fast as possible. I told her before leaving that my hair is breaking everywhere, and I am pulling hair out like noodles. She tells me to just stop touching it, and if I’d like to go back dark instead. Of course not, I do not want to process my hair again with her, so I decline and pay for the service. I never complain and never ask for refunds, especially when I know somebody is struggling, but my hair is damaged beyond repair. It will take well over a year to grow out these thinning portions. When I showered at home, hair was falling in clumps in my hand. I contacted another salon to confirm my hair is chemically burnt and that the proper course of action is to ask for a refund, they agreed. I included pictures of my hair before you show the difference in health. Also included is my payment for the service- the salon has my receipt on file.