ComplaintsforSignature Medical Group
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My son had surgery and Signature Medical Group stated they toke his health insurance ******* ****. . I have spoken with 3 people emailed copies of insurance and they refuse to bill the correct insurance provider. Now I am getting notices from collection agencies saying I owe for services that have not been submitted to the insurance provider. I don't know what else to do but I know I need this resolved so it doesn't go on my credit report. You will see from the attachment that I emailed copies of the card on 12/20/22 and I have spoken with the insurance provider and they have confirmed that they have not received anything from them.Business response
03/28/2023
The complainant refers to attachments including insurance card submitted to the BBB. This was not included in the email and letter just sent to me. Please forward these along with the original complaint and the HIPAA Authorization on file with the BBB. We will promptly review and reply. Thanks in advance.
I am not able to retrieve the insurance card from the on-line system. Also, the HIPAA form contained in the BBB on-line system is a typewritten statement that is not signed by either the parent or patient. I am unable to determine name of patient from the information sent. Please advise or call me so we can do the necessary follow-up.
******
Business response
03/28/2023
This is no longer needed. Please be advised that Signature Medical Group, Inc has been in contact with Ms. ******* and has resolved the complaint directly with her.
Thank you for your assistance.
****** ********
Assistant General Counsel
Chief Compliance & Privacy Officer
***** ***** ********** *** *** ****** ** ***** ** ************ *****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.