Customer ReviewsforWagner Portrait Group

I have never bought anything from this business, nor do I intend to. They got my information from the school district. I get 2 to 3 emails every day asking that I purchase a portrait package. I have clicked "unsubscribe" numerous times and still receive emails. I have emailed them directly 3 separate times at their contact email asking to be taken off the list and still receive emails. Now I am also getting texts. I have reported this company to the *** as well.

Wagner misspelled my sons name and so he never received his photos. After being on hold for nearly an hour I was told I would receive my order. Part of my order arrived extremely blurry and the other part was never received. I call again with nearly an hour hold to be told the image taken was blurry that I would need a refund, only to have their computer system crash. I was told I would get a call back and never did. A third phone call was made and still did not result in a refund. I was told I would hear from the owner but did not after 7 days. I finally made a bad review on Facebook and was contacted via Facebook messenger by the owner. He says I will be refunded in 3 to 5 days. I am hoping he is true to his word but that won’t be know for a few days. I will be contacting the athletic director at the school to make them aware as well. Hopefully the school will choose a different company next year.

In May my son graduated, Wagner Portrait Group was unfortunately who our school has contracted with for portraits. I received an email of a picture of another young man to order. They still have not produced a picture to order except candids of him in a background. Spoke with ******* Wagner personally, she promised to get this taken care ofapologyblah blah blah.. 2 emails later-no response ( since September).Not only have they lost my sons photos, they have terrible customer service. My daughter graduates in May of 2022, I literally cant stand the fact that they are the ones I have to order from as I dont ever want to put another ***** into their account!

My son's picture day was on 09-13-2021 at ******************** I received the download but nothing else. I emailed customer support 2 times and have not heard back from them. I am trying to call them as I am typing and I have been on hold for 25 minutes. It sounds like someone picks up and then puts me back on hold.

This company is a joke and I wish my child's school would not use them for ANY pictures. They have messed up nearly every single order that I've made with them. They've sent me the wrong child photos, sent me the wrong team photo, and not given me the package I paid for. I want these memories of my kids, but at what expense? Having to leave messages for someone to finally call me back and then act as if I did something wrong? They're are unprofessional and act as if they've never taken a photo before. They have no idea about lighting, posing, or how having one of the tallest kids on a team in the front row makes ZERO sense. Or maybe they just don't care at all.Also, it's ************************************************************************************************************************** they call it texting your photo to you. It's hard for me to believe that most companies can have functioning websites that are user friendly and ********************** can't. If I was an administrator of a school, I would NOT allow this company to take yearbook photos or sports photos.

Terrible customer service. I cannot get through via phone or by submitting a customer request via email. I never received an item that was part of my purchased package. So disappointing as always.