Business ProfileforBiobalance Health

I had stem cell treatment to help regrow tissue from a herniated disc at **** **** *******. As part of the recovery, they advised me that I would need elevated testosterone levels for 12 months following the procedure, and provided a referral for BioBalance Health as they have worked with them in the past for this issue. When I began the new patient process at BioBalance they were skeptical due to my age, but agreed to meet and treat me once I explained the short term nature of the treatment and the origin of my referral. I met with a nurse who was hesitant about TRT due to age related risks, which I'm familiar with. I agreed to take an alternative treatment using an injectable peptide that could potentially provide the same results, with the understanding that they would be fine providing TRT if there were no results after a few months. The consultations and medications were not covered by my insurance and each visit was costly. After a period of consistent peptide use, I got new labs and met to discuss. Sure enough, there had been no progress on my hormone levels and they agreed to schedule an appointment for testosterone pellet injections. I confirmed the appointment for 1/10/23 on 12/14, scheduled PTO, and scheduled a final consult on 12/19 where I expected to review the procedure and the next steps with Dr. ******. During this consult I instead learned that she had decided to cancel the new appointment and was refusing to provide me treatment. She very rudely explained that she didn't think I needed it and I must have misunderstood the doctor at **** ****, and they would never provide the requested treatment. She refunded the cost of the 12/19 consult, $250, but I had still paid hundreds for consults and ineffective treatment, and was months out from the procedure at **** **** with no resolution to the hormone replacement issue. I feel like I was strung along for the purpose of charging for costly office visits with no intent to ever provide the treatment.