ComplaintsforPlaza Land Rover St Louis

• Initial Complaint

  05/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle (2022 Alfa ****** and was told the state I'm registered in would have local dealerships that could service my vehicle and honor the warranty. The sales manager did a whole show of showing my all of the car shops that will honor my warranty on his computer. And that was false. There is actually not one dealership within my local vicinity that will even work on my car. I'm not looking for a full settlement. It's partially my fault for buying a this kind of car. But I at least want a refund on the faulty warranty they sold me

  Business response

  06/15/2024

  The vehicle was repurchased from the customer. This matter is resolved. 

• Initial Complaint

  11/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We have provided **** **** (General Sales Manger) with some SMS screenshots of our correspondence with **** *******....and at this point it is repetitive to continue to provide you with more evidence of the level of mistreatment my wife and I have experienced. A fair amount has already been provided to ***. On Sept 8th we received an update on the build of our New 2023 Range Rover Sport... that 3D sound is unavailable at which point we gave **** the go ahead to slot the car without the unavailable option. To now hear that for some reason our car was not at all slotted and may not arrive until January or February is unsatisfactory and realistically again- a lie. We paid a deposit to seal a contract to buy a vehicle that was supposed to arrive the second or 3rd week of this November. Our names being slandered in regional-wide emails naming us as "flippers" with zero grounds to make such accusations, to also being threatened not to sell us our car if we submit an unflattering survey. We sold ONE car... and Corporate confirmed we broke no rules.. We did purchase another Range Rover Sport from Chesterfield, however that is NOT the vehicle WE BUILT. This is not the car allocated to us. The level of extortion and abuse in our dealings with your dealership exceeds anything we have ever experienced and it has left completely baffled. Through our dealings with ****, we have been completely transparent and nearly all of it is sealed in writing and much of it has been discussed in the presence of a 3rd unbiased witness, as I mentioned in our conversation yesterday. All the feedback we have received from *** confirms that these business practices are outrageous. After consulting legal, we know that everything we have experienced in our dealings with Plaza Land Rover, are violations of FTC practices and the Sherman Act. We have been treated unfairly and deceived into purchasing aftermarket accessories. **** also shared personal information about clients we share... Unacceptable

  Business response

  02/01/2023

  Dear Dispute Resolution Department:

   

  I represent Plaza Land Rover St. Louis.  We are responding to the complaint submitted to your office in connection with the above-referenced matter.

   

  Plaza disagrees, generally and specifically, with the allegations set forth in Mr. **********’s BBB complaint.  Mr. **********’s complaint is inaccurate, and includes a number of false statements and key omissions.  For your reference, I have attached a copy of the January 23, 2023 response to Mr. **********’s complaint to the Missouri AG’s office, which should explain the circumstances.

   

  In any event, Plaza notes that Mr. **********’s proposed solution in regard to this dispute is for Plaza to provide him with “the vehicle we ordered or the deposit returned.”  Plaza has, in fact, returned Mr. **********’s deposit, mooting the dispute alleged in his complaint.  Consequently, the dispute is resolved, and Plaza respectfully requests that the BBB close this file.

   

  Please let me know if you have any questions.  We appreciate your consideration.

   

  **** ** ********

• Initial Complaint

  04/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dealer ship was contacted multiple times that the front bumper was loose, the first time I was told it was due to automatics car wash. Then they tried to blame me saying the car was wrecked. This was bought as a demo, which means they sold me a wrecked car and lied because I had never wrecked it. Then after working on the front end the bumper came completely off going down the highway with my 19 year old daughter driving the car and damaged my 2 front tires. When I took the car in the bumper was not in a condition to fall off the car like this. Manager is avoiding my calls, assistant said he emailed me, yet no email was received. Dealership did not report any issues with the bumper when told me status of repairs or any other issues. I want the dealership to pay and replace the front bumper and front tires that were damaged.

  Business response

  05/02/2022

  Customer information

  ********* ****** **** **** ******** ** ******* ** *****
  

  To whom it may concern:

   

  The dealership does not agree with the any of the customer statements of the problem that occurred but we have agreed to sell her the bumper at cost and help with the remaining repairs.  The customer is happy with the resolution.  Please call or email me with any questions.

   

  Regards

   

  **** ****

  General Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩