ComplaintsforWeber Chevrolet Co

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a vehicle in October 2023 and the engine light continued to come on. They told me it was the spark plugs twice but it was the engine. They told me they did an all point inspection on the vehicle but it must have been a lie because multiple things hadn&#**;t been done. The car wouldn&#**;t turn on, I said a new battery was needed and they said no, that a new battery had been placed in the vehicle which was not true. The promised rugs in the vehicle, I didn&#**;t get that. I took the car to a **** Dealership as told by H313434353631**383736H and within a day they found the cracked engine and the whole engine had to be replaced. I had to pay for the brakes and rotors. I also needed my door fixed. From the beginning, *** & ***** were very nice. ***** was very arrogant, dishonest, and disrespectful.

  

  Business response

  06/19/2024

  #********
  
  Weber Chevrolet has investigated Ms. ********** complaint.  ********************** purchased a 2016 **** Edge on October 30th, 2023.  The vehicle was prepared for sale and a 39 pt evaluation was performed on the vehicle. (See attachment 1). The vehicle passed evaluation.  Also noted tires and brakes were in the acceptable level per GM guidelines. At the time of purchase of the vehicle, ********************** also purchased and signed an extended warranty, October 31, 2023, (See attachment A). The warranty takes effect from that date and is used for repairs to her vehicle. Weber Chevrolet also provided ********************** with a new battery at no charge to her, an item not covered in her extended warranty. It was recommended ********************** take her vehicle to a **** dealership for warranty work since they have the correct equipment to work on their Brand of vehicle, which ********************** chose to do. The vehicle was repaired by the **** Dealer, and itemized work documented. The cost of this repair was covered by the extended warranty ********************** purchased. 
    Weber Chevrolet has not seen Ms. ********** vehicle since December of 2023.  Weber Chevrolet has provided customer service to ********************** and is not obligated to refund warranty/repair funds to her for a warranty she purchased and used to repair her vehicle.  Weber Chevrolet considers this purchase and subsequent use of the customers extended warranty completed and this matter resolved.  

  Customer response

  07/02/2024

  The information they submitted was just the bill of sale of information and the warranty.  They did not provide the contract, they did not abide by the contract.  I do understand that I purchased a used vehicle but they did not live up to their contract and did not complete all the work on my vehicle they said they would fix.  They told me that everything was fine.  It was not because the engine needed to be replaced.  This lead me to believe that all they said was untrue and never did complete the expectations of the work they promised to me. 

  

  Business response

  07/08/2024

  #********
  Weber Chevrolet has again investigated Ms. ********** complaint.  As stated in our first response, ********************** purchased a 2016 **** Edge on October 30th, 2023.  The vehicle was prepared for sale and a 39 pt evaluation was performed on the vehicle. The vehicle passed evaluation.  Also noted tires and brakes were at the acceptable level per GM guidelines. At the time of purchase of the vehicle, ********************** also purchased and signed an extended warranty, October 31, 2023, (See attachment A). The warranty takes effect from that date and is used for repairs to her vehicle. Weber Chevrolet also provided ********************** with a new battery at no charge to her,an item not covered in her extended warranty. It was recommended ********************** take her vehicle to a **** dealership for warranty work since they have the correct equipment to work on their Brand of vehicle, which ********************** chose to do. The vehicle was repaired by the **** Dealer, and itemized work documented. The cost of this repair was covered by the extended warranty ********************* purchased.
  
  ********************* also agreed to, signed and was given a copy of the Retail Installment Sale contract. The contract states on page 4, under Warranties Seller Disclaims, the Seller, (Weber Chevrolet) makes no warranties, express or implied, on the vehicle. a copy of these two pages is attached. All pertinent documentation is also attached.
  
  Weber Chevrolet again reiterates; we have not seen Ms. ********** vehicle since December of 2023.  Weber Chevrolet has provided customer service to ********************* and is not obligated to refund warranty/repair funds to her for a warranty she purchased and used to repair her vehicle.  Weber Chevrolet considers this purchase and subsequent use of the customers extended warranty completed and this matter resolved. 
  
  

  Customer response

  07/08/2024

  Hello, as previously mentioned it was noted and promised by Weber to repair the driver's side door which was never done, which Weber is totally aware of the issue. The door is still Having the same issues with being stuck to where at times I have to roll down the window to open the door to exit the vehicle as Weber noted/promised I would like for Weber to live up to their agreement to have the door repaired.

  Thank you 

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from them and paid cash. For 6wks I couldn't license the vehicle because their was a previous lien on the vehicle according to the state of ********. I was finally able to license it but I had to pay penalties and during this had to go to the *** multiple times. I would like the money compensated back to me for unnecessary expenses I should not of had to pay.

  

  Business response

  05/06/2024

  Complaint # ********

  Weber Chevrolet has investigated the complaint by ***************************.
  Mr. *************************** purchased a 2012 VW Beetle from Weber Chevrolet on March 23rd, 2024.
  The vehicle was purchased at auction and a clean title was indicated, showing no lien on the title. (Attachment 1). 
  March 27th, 2024, at 7:14 pm, *******************************,was notified by phone that her paperwork was. She asked if they could pick it up, Saturday, March the 30th which was okayed.
  The purchaser of a vehicle has 30 days to pay license, taxes and fees with the state of *********
  Monday, April 22nd , 30 days from date of purchase, at 5:06 pm, ******************************* called Weber Chevrolet, spoke with our title clerk and informed her there was a lien on the title.  She was told Weber Chevrolet would contact the State and work to correct this matter, and we would contact her the next day. 
  Tuesday, April 23rd, at 3:20 pm, Weber Chevrolet contacted ******************************* and informed her the State had responded back, they were working on removing the Indication of an existing lien.  She was also informed; Weber Chevrolet would pay for the cost of the late fees regarding the title.
  Wednesday April 24th, at 1:47 pm.  Our management has been aware of this situation and wanted to help.  The manager of the Weber ***** of *********** contacted the customer on Wednesday April ************ pm.  At that time, he spoke with ******************************* and informed her he would drive to ****************** and provide her with a dealer license plate so they could drive the vehicle until the matter was handled. He also informed her Weber Chevrolet would cover the cost of the late fees related to the State filing.  Weber Chevrolet again apologized for the delay.
  Thursday April 25th, our Weber ***** Manager drove to meet with *******************************, gave her a dealer plate per our conversation,and $100 to cover the cost of the late fees, ($25. As well as $75. Extra for gas expense.  ******************************* was informed the matter had still not been corrected and we will notify her as soon as we hear back from the State.  We contacted the State daily and inquired about the lien being lifted.  Weber Chevrolet was informed it would be early the following week.
  Friday, April 26th, Weber Chevrolet contact ******************************* at 1:49 pm.  A message was left that this situation should be taken care of by the early part of next week.
  Monday, April 29th, at 3:28 pm, our Weber ***** Manager contacted the customer to inform her the title will be fixed.  ******************************* no longer wished to speak to the Weber ***** manager but wanted someone higher.  She requested a general manager of the dealership to call her, not the manager of the Weber ***** of dealerships.  She was informed of our management levels but insisted.  
  At 3:59 pm, the same day, the general manager of Weber Chevrolet Creve Coeur, left a message per her request.  He called a second time at 4:09 pm and spoke with *******************************.  She told him she wanted her money back and would return the car.  He said he would call her back by 12:00 pm on Tuesday April 30th after having checked with the State title office.
  
  April 30th, 2024 at 9:34 am, *************************, title clerk, emailed ******************************* she would be able to register the vehicle,informing her the State had removed the lien.
  April 30th 11:11 am, our general manager left a message for ******************************* that the State had corrected the error, and the title was clear. 
  Weber Chevrolet has apologized for the delay on numerous occasions, we have provided the customer with a dollar amount that exceeded the fees for the title.  
  Weber Chevrolet has attempted to work with ******************************* and ***************************.  The customers stated early on that they had contacted an attorney, at which time, this matter could have been given to our legal department. We chose to resolve this matter as quickly as possible. All social media comments and inappropriate language comments have been absorbed by Weber Chevrolet Company as well.  It was our goal to help this couple.  No new title had to be created, it was the State of Missouri removing the lien indicator.
  Copies of the title that was originally sent with the vehicle showing no lien, as well as the documentation that shows the correction are attached.  All voice recordings and email documentation are available upon request. (Attachments 1, 2 and 3). 
  The request by the customer for a refund of $10,000, the price of the vehicle is not a rational request.  
  Weber Chevrolet considers this matter closed, the vehicle has been titled and licensed with no financial loss to the customer.
  **********************
  

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/2/2023~Vehicle purchased at Weber Chevrolet. Left dealer with no documentation, I was told salesman would mail documents (BILL OF SALE, WARRANTY INFO, etc. when finished. 12/29/2023~ First call was made about TITLE (I did not have). I also reached out to salesman asking for BILL OF SALE, WARRANTY INFO, etc. and TITLE)1/3/24~Spoke with ***** (L) about warranty work needed since 10/3/2023(DAY I DROVE CAR OFF LOT) and work promised by Salesman at time of purchase. 1/4/24~Spoke with L.L about setting up rental car and dropping car off 1/9/24~****(service) and L.L called (left w/car keys)1/16/24~left message with T.Z asking for documents (BILL OF SALE, WARRANTY INFO, TITLE ETC)1/16/24~Spoke with T.Z again sharing that I was allowed to leave dealer without necessary paperwork, driving with personal plates registered to car that was totaled in October. *** expressed title was lost in mail. Received dealer plates 1/16 after I insisted, I could not continue driving illegally, he told me I was lucky because dealer plates just came in earlier in the day. 1/29/24~Spoke with title clerk no title contacting GA 2/20/24~Called title clerk no title expecting end of week. 2/26~Called title clerk no title

  Customer response

  02/29/2024

  I am asking in addition to TITLE dealer pays all costs including LATE PENALTIES FOR CAR REGISTRATION, LICENSING and any LEGAL FEES OCCURRED. 

  

  Business response

  03/04/2024

  RE: # ********

  Weber Chevrolet has investigated Ms. ***************************** The vehicle was purchased 10/2/2023 and all paperwork was submitted per normal business procedure.  December 29, 2023, ****************** informed Weber Chevrolet she had not received her title -title application from us.
  Weber Chevrolet discovered that 11 titles which had been sent from the auction company to Weber Chevrolet had been lost in October of 2023.  Weber Chevrolet re-submitted all paperwork and payment at that time requesting a duplicate title be created for ****************** and sent to Weber Chevrolet. 
  The process for acquiring a new title began as soon as we were informed of this situation. Unfortunately, we had to deal with the auction facility who in turn had to deal with the original owner of the vehicle who is in another state.  Re-applying for a duplicate title from the state can take weeks but dealing with two additional entities added to the extended timeframe. 
   Weber Chevrolet repaired her wheels per her original agreement with our salesman, and a loaner vehicle was provided.
  Weber Chevrolet has informed ****************** that payment for late fees to the State will be covered. 
  Weber Chevrolet received the replacement title February 29th, 2024, and contacted ****************** to inform her.  ****************** came into the dealership on March 1st, 2024, received the replacement title, and signed the attached documentation upon receipt.  A copy of the check for late fees when obtaining her title is also attached as well as a copy of the title. Weber Chevrolet performed an updated state emissions test on her vehicle on the same day.
  Weber Chevrolet understands ****************** frustration with this matter and apologizes for this situation which was beyond our control. 
  Weber Chevrolet considers this matter completed and closed.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car in for work on April 17; it was pulling a code and I spent $891.00 to have it repaired. A month later, the same code comes up again and then goes off again. On Saturday the engine light came on. I took back to H313434353631**383736H; he looked on my record and they automatically checked it and it was the same code today. The same mechanic was going to work on it as last month. They said they weren&#**;t sure if the *** reader was right or not. They said they have been in contact with the tech people at *************** They want me to have them put different parts on (and me pay for it) three different parts and it would be $7000.00. I bought the car there; a 2016 with ****** miles on it.

  

  Business response

  05/15/2023

  Case ID ********
  
  Weber Chevrolet has investigated ******************** complaint.  April 17th, 2023, ****************** brought his 2016 Chevrolet Cruze in for service with a check engine light on, ****** miles. We replaced his exhaust manifold and catalytic converter at no charge to him as it was covered under manufacturers warranty.  The other issue was a second code, we replaced the intake and exhaust cam position solenoids, at a cost of $407.72.   May 9th, he returned, with a check engine light back on with the same code showing.  Weber Chevrolet verified that P0011 intake cam solenoid was setting code P0011.  The cam will move either to advance or ****** the timing based on engine needs.  The cam was not moving as designed.  The electrical side of the solenoid was working properly, (which we had replaced April 17th), however the hydraulic side was not., (which we did not work on). We verified that the oil pressure was dropping off intermittently at idle spec is no less than ***** PSI at idle.When the engine is warm the actual Pressure was between 21 and 18 PSI depending on engine load/speed.  Weber Chevrolet contacted GM tactical assistance/engineering for guidance.  Case #9-9877148831 was opened. GM had several cases of the engine oil cooler drain back valve sticking, cylinder head oiling ports clogged, and engine oil pumps worn and not producing enough pressure/volume.  We informed the customer that the engine needed to be examined for repairs and the total estimate was $6700.  The vehicle was out of powertrain warranty at ****** miles and extended warranty on January 15,2021. 
  Weber Chevrolet had obtained a $1000.00 GM authorization towards the repair of the vehicle, or a GM credit of $2000.Towards the purchase of a new vehicle. 
  Weber Chevrolet contacted ****************** May 12,2023, at which time he used profanity to our employee and hung up, stating he was done with ** and to never call or contact him again.
  Weber Chevrolet has followed GM guidelines in trying to resolve this complaint, but considers this matter closed. 
  All paperwork and recordings are available upon request.  

  Customer response

  05/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was dropped off to Weber Chevrolet at ***** ***** ***** *** ****** ** *****, on the evening of 4/2/2023 for work to be done on the following day 4/3/2023. I was called Wednesday to pick my car up. My husband, went to Weber, paid for the work and picked up the keys because of work schedules we were unsure what time we would be able to get the vehicle. When we picked the vehicle up I noticed that my headliner had massive water stains. When looking at other things in my car, many personal items were soaked with water. I also had standing water on the floorboard in the and in the trunk area.

  

  Business response

  04/11/2023

   #********
  Weber Chevrolet has investigated Mrs. *****’s complaint. February 2, 2022, the 20** Traverse, (**4,635 miles), was brought in due to an airbag light being on and additional electrical problems.  Weber Chevrolet repaired the electrical center behind the dash which also contained mold from water intrusion. The windshield was leaking on both sides and was recommended for replacement. The customer refused replacement and took it elsewhere for that work to be done.  September 20, 2022, (**7,321 miles), customer brought vehicle in stating second sunroof was leaking. Weber Chevrolet water tested the vehicle and could find no leaks at that time, customer was not charged for this test.  April 3, 2023, (134,866 miles), customer returned stating vehicle had water leaks. We could not replicate this problem.  The water testing process does not replicate a driving rain, or highway speeds with a downpour. Customer assured us sunroof was leaking and provided pictures which showed the sunroof dripping water. Weber Chevrolet did recommend a sunroof module assembly replacement which the customer refused.
  Weber Chevrolet has all documentation as well as recorded phones calls, (dating back to February of 2022), where the customer states acknowledgement of the sunroof leaking, staining on the headliner, and water leaking on passengers in the vehicle. The problem was explained as a crack in the drain of their sunroof by our service tecs. The repairs cost was provided which the customer declined. The customer’s accusations towards Weber Chevrolet are for an ongoing problem from over a year ago, which Weber Chevrolet has never repaired due to the fact the customer has declined recommended repair estimates in the past. Weber Chevrolet cleaned the vehicle per the customers request after their last visit, at no charge to the customer. The customer has informed us she has contacted an attorney at which time we refer all past and future correspondence by the customer to our company attorney.
  Weber Chevrolet stands behind its workmanship, however the area causing the leaking and liner staining was not repaired by our service department. The customer has acknowledged the problem repeatedly by recorded phone calls, as well as photos provided by the customer.  Weber Chevrolet is not responsible for damage to the vehicle or items left in the car.
  All service repair tickets, photos and recordings available upon request from both customer phone numbers. 

  Customer response

  04/11/2023

  Complaint: ********
  
  I am rejecting this response because: if they are going back a year stating that I denied the work they are wrong  Look at tag #T3**2, it stated that you fixed the fuse block and leaking was coming from my windshield.  You replaced electrical repairs and stated that you could not fix the windshield and that I had to go to someone else!  I paid you 2,*00.  You saying that I have been a problem for over a year is wrong.  My car did not come into your shop with water stains on the headliner, or have standing water on the floorboards.  This is unacceptable.   
  
  
  
  Sincerely,
  
  ****** *****

  

  Business response

  04/20/2023

  Weber Chevrolet is responding to complaint # ******** - *****.  Due to limitations on response platform, additional emails have been sent to BBB with documents, photos, phone calls and response.

  Complaint # ********
  Responding to Mrs. ***** regarding BBB complaint # ********
  Weber Chevrolet has serviced Mr. and Mrs. *****’s 20** Chevrolet Traverse, (approximate mileage 134,****, a total of 7 times.  This includes oil change visits as well. This vehicle was not purchased at Weber Chevrolet.  We have provided copies of service tickets as well as recordings between the customer and Weber Chevrolet employees. The problems with leaks and subsequent damage have been identified and documented by the customer and Weber Chevrolet since February of 2022.  We have included in the documents pictures provided BY the customer showing the sunroof leaking.
   Mrs. ***** now asserts we are liable for possibly totaling her vehicle from our water test, which is simply not true.  The amount of time our clean-up department needed to address the inside of the customer’s vehicle due to the overall condition and cleanliness should be noted.  Debris, dirt, and straw had to be removed so we could clean the inside of this car.  Tracking the history of this vehicle, the Autocheck Report indicates this vehicle was in its first accident on March 5th, 2016, with minor to moderate damage reported.  The accident was a left side impact with another vehicle, and a copy of this report is also included.  This may explain the non-factory replaced windshield and subsequent problems with the sunroofs.  Weber Chevrolet has attempted to work with the customer offering discounts on the total bill for diagnosis fees.  Mrs. ***** had informed our service tec and service manager she had retained an attorney and at that time our company policy moves to a different level of handling protocol.  Possible solutions to her concerns were no longer an option.  While we understand the *****’s have spent money for numerous repairs and maintenance with a variety of dealerships, tire dealers, and Car Care companies, (Dean Team Subaru, Elco Chevrolet, Lou Fusz Chevrolet, Plaza Tire Service, and Fred’s complete care), Weber Chevrolet has conducted itself in a fair and equitable manner. 
  This response involves conversations with Mr. and Mrs. *****, phone recordings are from both of their cell phones.  Dates and times marked accordingly.  We have also included repair tickets and customer provided photos showing leaks.
  ************ *** ************
  February 22, 2022 – *:30 am
  Mrs. ***** called Weber Chevrolet at *:30 am regarding her 20** Chevrolet Traverse at *:30 am. She indicated “On her way to work she heard a pop and has no radio, blinkers, and knows it’s not the fuse.  She needed to make an appointment to come in.”
  (Recorded call #1)
  February 23, 2022 – **:06 am
  Weber employee speaks with Mr. *****, describes issues, quotes price.  Informs Mr. ***** extended warranty had run out approximately **,000 miles earlier.  Mr. ***** asks about water stains in headliner of vehicle.  We informed Mr. ***** the windshield was not a GM or factory windshield, and we therefore could not replace it unless it was a GM windshield.
  (Recorded call #2) 
  February 23, 2022 - **:43 pm
  Weber Employee speaks with Mr. ***** who authorizes to proceed on dashboard electrical repair.  Weber will do our best to obtain parts as soon as possible to proceed.
  (Recorded call #3)  
  
  
  March 2nd, 2022 – **:41 am
  Weber employee speaks with Mr. *****.  Informs him, vehicle will need a new windshield.  It is that area that was leaking and caused the problems behind the dashboard to the electrical units. Mr. ***** inquires about a possible payment plan, which Weber Chevrolet does not have.
  (Recorded call #* *)
  July    2023 –
  Mrs. ***** makes an appointment for an oil change.
  September 7th, 2023 – 1:01 pm
  Mrs. ***** calls in, states her sunroof, not the mechanical one, is leaking, through the material, (headliner).  Customer makes the statement sunroof leaking.
  (Recorded call #4)
  September 20th, 2023 – 6:21 am
  Weber employee contacts Mrs. ***** for authorization to proceed with water test.  Mrs. ***** states the leak from the windshield before and subsequent sunroof leak could be caused by the electrical problem from February 22, 2022.  Windshield leak and sunroof leak are two different areas of the vehicle, and one is not causing both problems in the area specified.  These are two distinct leaks, two distinct areas, front dashboard windshield area vs back sunroof headliner area. 
  (Recorded call #5)
  September 20th, 2022 -**:35 am
  A Weber employee contacted Mrs. ***** to inform her we cannot find water leak.  We tested the vehicle for leaks but could not duplicate.  Mrs. ***** again comments about watermark on headliner.
  (Recorded call # 6)
  
  September 20th, 2022 – 1:54 pm
  Weber employee contacted Mrs. ***** to inform her vehicle ready. We told her we could not find where the water is coming in. Mrs. ***** asks where the water stain problem originated.  We suggest maybe the front sliding sunroof was left open.  Weber could not locate a leak at this time. 
  It should be noted that sunroofs can leak when the vehicle is rained on or driven in rain. Water can build up if the drains or trays are clogged or broken. If the drain hoses are deteriorated or disconnected.  The design of sunroofs incorporates a drainage system where-by water can be directed to drains to allow water to flow away from sunroof area.
  (Recorded call **)
  
  December 8th, 2022 – 8:4* am
  Mrs. ***** calls in to make an appointment.  Reports vehicle is having problems shifting when she accelerates.  Weber could not schedule an appointment until December 2*th.  The customer agrees, we will notify her if anything opens up before that time.
  (Recorded call **)
  
  December 28th, 2022- **:24 pm
  Mrs. ***** calls in to cancel the appointment for next day.  Not clear who, but states they are telling us we may need a transmission.  Not sure if we should buy a new car.  Cancels the appointment.
  (Recorded call #*)
  
  
  March 24th, 2023 – 8:** am
  Mrs. ***** calls in to schedule an appointment.  States she images (pics) of water coming in from her sunroof.  Also states she had the windshield re-sealed.  Weber Chevrolet recommended they have the windshield replaced, (March 22, 2022).
  (Recorded call #**)
  
  April 4th, 2023 – *:05 am
  Weber Employee calls Mrs. ***** to update her on airbag light repair.  During this call, she states she had the windshield resealed and has pictures of the sunroof leaking.  She states in all four corners.  She sends her pictures in of the leaks to the Weber Service tec.
  (Recorded call #**)
  
  April 4th, - 1:44 pm
  Mrs. ***** calls the Weber employee who explains we cannot duplicate leak in the service area.  She again states the sunroof is leaking on her husband’s head. Weber employee will discuss with shop foreman and return her call.
  (Recorded call #**)
  April 4th, 2023 - 1:52 pm
  Weber employee calls Mrs. ***** to ask for another night to re-test for water leak.  We cannot duplicate leaks in our service area the same as when they are driving in the rain.  Mrs. ***** states they had the transmission replaced.
  (Recorded call #13)
  April 5th, 2023 – **:37 am
  Weber employee calls Mrs. ***** tells her sunroof module has a crack in the drain.  Water fills the tray and instead of draining is leaking into the roof of the vehicle. Employee quotes price for sunroof module for $2200. (approx.)  She will contact her husband and be back with us.
  (Recorded call #**)
  April 5th, 2023 – **:2* *m
  Weber employee talks to Mr. ***** and explains where the sunroof is leaking.  He describes how the leak is happening, and the module etc.  He asks if we can seal it, or seal where its leaking from.  We tell Mr. ***** the way it is broken, it cannot be sealed to last.  Mr. ***** states to leave it as it is.  He will call around and see if he can find any options for this repair.  We did not charge him for this second diagnosis.  He said he appreciated it.
  (Recorded call #***
  
  April 5th, 2023 – 1:08 pm
  A Weber employee contacts Mrs. ***** and tells her he has spoken with her husband.  Vehicle is ready for pick up.
  (Recorded call #**)
  
  April 6th, 2023 – **:00 am
  A Weber employee speaks with Mr. ***** to describe water tested area.  This has nothing to do with windshield repair from February of 2022.  Mr. ***** understands, and we will clean up the vehicle.
  (Recorded call #**)
  
  April 7th, 2023 – **:42 pm
  The Weber employee speaks with Mrs. ***** and notifies her we have her vehicle cleaned up and ready to go.  Mrs. ***** states she needs to speak with someone else, (other than our service tec) or someone stating will Weber Chevrolet be liable for water damage to the electrical system she just paid $3000.00 for?  A Weber employee explains we worked on her dashboard area where her windshield was leaking.  This is her sunroof area that is cracked.  At this time, she informed our service tec she had contacted an attorney and sent them a letter regarding this matter.
  (Recorded call # **)
  
  April 7th, 2023 – **:55 pm
  The Weber manager speaks with Mrs. *****, states went to back of her car to get things out of her vehicle, has items that are wet, states she has puddles of water in her vehicle.  We inform her the water that was in the vehicle, we have cleaned.  Pre-existing water conditions.  (Pics she has sent to us).
  Mrs. ***** is informed on the repairs Weber did, and the history of the vehicle repairs.  She requests to see video of water test.  She states she didn’t have “any” water damage before this visit.  She again re-states her contacting her attorney, stating we don’t understand how much we could have damaged her vehicle where it might be totaled.  We will take care of the cleanup.
  (Recorded call #**)
  
  
  
  
  
  

  Customer response

  05/02/2023

  After reviewing the BBB entry there are a couple things that are not **0% correct.

  First off recording conversations without my knowledge is against the law in Missouri.  Secondly, they may want to listen to all the conversation again because they aren't all me or my husband!  The attached document show that I have had work done since July of 2018. 

   

  I was told that they would take care for the water stains on my headliner and when I spoke to Mr. ****** he even said, " I will personally go out to your car and check to make sure it is clean"

  Maybe you could post the conversation that was had with Dave where he told me that, " they only poured a cup of water in my sun roof"?  The images of the water damage and the puddles that were on my floorboards were not a cup!

• Initial Complaint

  03/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to a mechanic because it was making a nose and when he did a diagnostic it came back saying the exhaust cam VVT solenoid needed to be replaced. In making the repairs, the mechanic checked my oil. He saw that the engine oil was completely low and there is no way that should be since I had the oil and filter changed on Jan. 18. I am reporting this because this should not have happened. I feel that I should not have to pay for this since it was supposed to have been done by Weber on Jan. 18. He had to add 4 quarts of oil.

  

  Business response

  03/23/2023

  Weber Chevrolet has investigated this complaint.  On 3/21/23 @ 7:00 am we performed a lube, oi and filter. on a 2016 Equinox with 116,608 mi. and evaluated the vehicle with her standing present at the service performed. Upon our evaluation we determined that the oil filter had been serviced previously and no oil leaks were found on the vehicle. We also informed Mrs. ****** of an S.E.S. light on in her dash when vehicle arrived and a code P0014 present which is for a camshaft position performance Bank 1. We told the owner that at a minimum she had a defective camshaft actuator and would not know further until the engine front cover had been removed and an inspection of chains was performed. Rough estimate to replace actuator was approx. $800.00. The owner acknowledged and had left the dealership satisfied at 7:30am. The owner had a camshaft solenoid repaired at an independent shop and we told her that her repair performed their was still not resolved as the S.E.S. light was still on for the camshaft system performance. Again the owner acknowledged and said she would get back to us when she could drop the vehicle off for repairs. Weber Chevrolet stands behind its workmanship and feels we have addressed Ms. ******'s concern.  All paperwork is available upon request.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went here because I had just bought a car there and I came in to see if my tire was covered under warranty.  I  asked to go to the restroom and came back out and got in my car and started backing out when I heard a chipping sound. They had let the garage door down while I was backing my car out  and my they let the garage door down to the garage breaking my antenna completely off my car  They were aware of what they had done but told me it  was my fault and there was nothing they would do to fix it. They saw me backing out and still let the door down and now refuse to fix the antenna they broke on my car.

  

  Business response

  03/15/2023

  #********
  Weber Chevrolet has investigated Mr. ******* complaint. 2/15/2023, Mr. Nettles brought his 2016 Chevrolet Malibu in for service.  At that time, we replaced a tire for him. 3/6/2023, Mr. ******* returned with a concern regarding his lug nuts on the wheel that was replaced. His tire tool was enlarged and would not work with the lug nuts on his vehicle.  At approximately 5:24pm, 3/6/2023, Mr. ******* entered his vehicle parked in our drive-through service lane. Mr. ******* decided to “back out” of the drive through service lane.  Our service doors close automatically when no one has entered the facility.  The door began its descent and Mr. Nettles backed into the door.  Once the car made contact with the door, he continued to back out which as the door continued downward only stopping when the antenna was removed by the door.  3/7/2023 our service manager spoke to Mr. ******* by phone.  At that time, Mr. ******* was told for his insurance company to contact our insurance company for this matter to be resolved.
  Weber Chevrolet also incurred damage to the service door and a commercial door repair had to come out and repair damage caused by this incident.
  We have video available of the 3/6/23 occurrence, as well as the recorded phone call between Mr. ******* and our service manager from 3/7/2023.  Additional overhead pictures, paperwork and invoices are available upon request.
  Weber Chevrolet feels it has attempted to address Mr. ******* concern through our insurance company, and has in good faith, offered a viable solution to this matter.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my **** *** **** ****** because it needed a transmission. I brought the car August 8 I paid for the transmission. I got it back on August 17. There was a broken engine mount, leak from radiator and a ticking noise. They finally decided to replace the engine mount and informed me they had broken my manifold gasket bolts when they put the transmission. They will not fix the radiator leak and basically deny causing this issue yet it never leaked before.

  

  Business response

  08/25/2022

  # ********
  
  Weber Chevrolet Creve Coeur has investigated *** *******’ complaint. 2/21/2021 the **** *** ****** was brought to our service department for the first time.  The truck had 141216 miles on it.  He stated his problem was an ABS and service tract control light being on.  Weber Chevrolet diagnosed the problem, but *** ******* declined repairs and left.  He was not charged for the diagnostic. It should be noted the truck has a lift kit and after market wiring harness on it.  8/8/2022, (18 months), *** ******* returned and stated the check engine light was coming on and going off and that the RPMs  were high when driving at highway speeds.  Weber Chevrolet diagnosed the problem as a faulty transmission and a remanufactured transmission was installed per the customer’s authorization.  The vehicle had 185,023 miles on it at that time.   8/22/2022, the customer returned, stating the truck had a broken motor mount and a clicking noise on acceleration as well as a leak coming from the left side of the radiator.  Weber Chevrolet stands behind its work and agreed to repair the items we had serviced but not the motor mount or radiator leak.  Conversations began with *** ******* and service regarding responsibility for the repair costs.  Weber Chevrolet agreed to repair the exhaust manifold seal and bolts, which we did.  As an attempt to satisfy *** *******, Weber Chevrolet replaced the left front motor mount, which was not broken by Weber Chevrolet service.  *** ******* called and spoke with our service manager, 8/22/2022, (10:43am – 10:52am).  He insisted we would fix his radiator leak, but we refused, owing to the fact it was not something Weber Service had repaired or caused to leak.  When our service manager refused to repair/replace the radiator, *** ******* became extremely agitated and began using profane language towards our employee.  The conversation ended. At 5:06 pm *** ******* called our service department, spoke to our tec advisor, and stated again we should fix the radiator as well.  During the entire time, *** *******’ vehicle was in our service department, alternate transportation was provided at no charge by Weber.  He was contacted his vehicle was ready and 8/22/2022, the loaner vehicle would have to be returned to Weber, (it was an ********** loaner).  He was also advised, he would be responsible for the days he continued to drive the loaner vehicle, since his was ready for pick up.  He said he didn’t have time to come pick the vehicle up and return the loaner.  The evening of 8/23/2022, at 8:25 pm, (our facility was closed) our security monitor advised of someone on our lot after hours looking under vehicles, the police were notified.  It was *** *******.  The loaner vehicle was returned approximately 9:00 – 9-15 am this morning, 8/24/2022, and *** ******* left our lot in his *** ******.  We returned the loaner truck back to **********.  The vehicle had a half of tank of gas left, which *** ******* stated to **********, Weber Chevrolet had driven the vehicle and used the gas.  The ********** Company time stamps the loan ticket, and the vehicle was returned to ********** 15 minutes after the customer returned the vehicle.  The ********** office is 30 yards from our property.  Weber Chevrolet absorbed the cost of the gas in fairness to **********. 
  Weber Chevrolet stands behind its work and has incurred expenses with this customer as an attempt to address his concerns.  Our employees will not be addressed in condescending matter, nor be cursed and called inappropriate names.   Due to the nature of *** *******, and his lack of his own responsibility for his own vehicle or agreements with loaner vehicle companies, we will no longer perform services on  **********’ truck or any subsequent vehicles he may have at any of our locations.  We suggest he seek service elsewhere. 
  All repair orders as well as video and phone conversation recordings are available upon request.

  Customer response

  08/27/2022

  Complaint: ********
  
  I am rejecting this response because: the radiator leak was caused by the installation of the transmission and when they disconnected the transmission cooler lines from the radiator.. To drain all the fluid from the contaminated fluid that was in the old transmission when they went to re-hook up the new lines they applied to much pressure and cracked the radiator which caused the leak.. they also did not cover fuel for ********** rental car because I have the invoice on my credit card and I was charged for it full price…
  I would like for them to own up to their mistake and fix my radiator there was no leaks when it came in it’s noted on their invoice that they found no leaks they didn’t document no leaks when it was dropped off and when I picked it up there was a leak…
  
  
  Sincerely,
  
  ****** *******

  

  Business response

  08/30/2022

  Complaint: ********
  
  Weber Chevrolet’s follow up to *** *******’ response:
  *** ******* makes several statements which simply aren’t true.  He states we disconnected the transmission cooler lines from the radiator.  We did not, having only disconnected the transmission cooler lines at the transmission to flush.  We did not disconnect at the radiator.  We did not apply too much pressure and crack the seam of the radiator.  A schematic of a **** *** ****** is attached showing the area of the radiator leak, for support of our statement.
  Weber Chevrolet typically does not cover the cost of fuel for loaner vehicles.  We simply stated when *** ******* returned his loaner vehicle to ********** leasing, (per the employees at ********** Leasing), he stated he had filled the tank up when he dropped it off at Weber Chevrolet and in fact Weber Chevrolet used ½ tank of gas in 15 minutes and 30 yards to drain the gas delivering the truck back to the ********** location.  Weber Chevrolet paid for that gas used so ********** would not incur a loss.  Weber Chevrolet stands behind its workmanship and repaired (the signed and agreed upon service repair), *** *******’ **** *** ****** truck with 180,000 plus miles and an aftermarket lift kit.
   Due to *** *******’ approach and inappropriate language directed at our employees, he again has been asked to not return to any of our locations and seek service elsewhere.
  Attachments: 1) copy of schematic for **** *** ******, 2) copy of ********** invoice showing only charge to *** ******* was deposit for his rental, 3) copy of invoice showing Weber Chevrolet absorbing cost of gas in this instance, ($83.76).
   All voice recordings and additional paperwork are available upon request.
  Weber Chevrolet considers this matter closed. .

• Initial Complaint

  01/26/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  12/16/21 purchased a 2017 Dodge Durango for $35k. Before making it home was notified by message on dash front left blinker not working. Then in same evening noticed tail lights were not all functioning. Notified them and was told to let their service department know of issues when we took it in for the extra clear coat we purchased. Within a couple days noticed issue with brakes. 12/29/21 they contacted me to schedule appointment for clearcoat, scheduled for next week on 1/5/22 for drop off and pick up 1/6/22. 1/7/22 5:30 pm I called for status. Was told they replaced rear wiper @ no cost (not my complaint), and air filter @ no cost (not my complaint). I was also told I stepped on the brakes too hard and warped the front and rear rotors and would cost me $1000 to replace! They would have to send to Dodge to diagnose blinker and tail light issue. After complaining they agreed I pay $200 for rotors. 1/26/22 just heard the tail light issue cost $1205, but was able to get the manager (after heated conversation) to pay for half. No mention of blinker diagnosis. Now they want me to pay $800 on things that should have been fixed before it was put on a sales floor!!!! Brakes and lights are safety !!!

  

  Business response

  01/27/2022

  We talked to her and we are going to do what she asked. 

  Customer response

  01/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

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