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Find a Location

SmartMouth has 1 locations, listed below.

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    • SmartMouth

      12312 Olive Blvd Ste 250 Creve Coeur, MO 63141-6671

      BBB Accredited Business

    Business ProfileforSmartMouth

    Pharmaceutical Manufacturing
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/27/2007

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Pharmaceutical Manufacturing

    Business Details

    Location of This Business
    12312 Olive Blvd Ste 250, Creve Coeur, MO 63141-6671
    BBB File Opened:
    10/1/2002
    Years in Business:
    27
    Business Started:
    10/27/1996
    Business Started Locally:
    10/27/1996
    Business Incorporated:
    1/25/2018
    Accredited Since:
    8/27/2007
    Type of Entity:
    Corporation
    Alternate Business Name
    • Triumph Pharmaceuticals Inc.
    Business Management
    • Jay Baum, COO
    • Mr. Ron Kappauff, Vice President of Sales and Marketing
    Contact Information

    Principal

    • Jay Baum, COO

    Customer Contact

    • Mr. Ron Kappauff, Vice President of Sales and Marketing
    Additional Contact Information

    Fax Numbers

    • (314) 995-3880
      Primary Fax

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    SmartMouth's "Clinical Zinc Activated Oral Rinse" 32 oz has had a defective dual-dispense bottle in each of my *two* most recent purchases -- made during stock-up sales several months ago and recently opened -- with the current, most recently-opened bottle first clogging on one side after one use, then spewing out much of the product when tipped for a subsequent use, resulting in a half-full bottle that cannot now be tipped for use at all.And, no, I'm not new to SmartMouth's dual-dispense bottles: I've happily used SmartMouth for several years without encountering the aforementioned problems until these two most recent purchases.For years, I've been willing to pay SmartMouth's extremely high prices, as the product's effectiveness ensures that I'm not offending my colleagues and clients with bad breath.However, I'm not willing to pay SmartMouth's high prices when its recent and ongoing run of defective packaging means that more of its oral rinse lands on my bathroom floor or my work shirt than in my mouth -- despite my experienced, correct, and careful adherence to the set-up and use instructions on the bottle.Since I've retained only the current 1 of the 2 aforementioned defective bottles, I'd like to be reimbursed for the cost of said bottle, which I'm happy to return to the manufacturer with my sales receipt if provided with a paid mailer.Thank you.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

    BBB Reports On

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