Business ProfileforOzarks Pool and Spa Co. LLC

On 3/24/2022 we hired Ozarks Pool and Spa Co. LLC to open our pool. They came inspected the pool. We received an invoice for $757.40, which included parts for repairs, chemicals and pool opening fee. When they came to perform the services, they told us they were unable to, as we needed additional plumbing. They issued an invoice dated 3/29/2022 for $157.53, that included labor to be performed. After multiple calls and many "no shows" their excuses would range from bad weather, family illness, to severe poison ivy. They did come in ****** at which time they told us that we would need additional parts not identified in the prior two inspections. A new sand filter was ordered and we paid a $619 invoice dated 4/20/2022. When they came to install the new sand filter, they told us we needed another part. We received and paid an invoice of $150 dated 5/19/2022 for new "basket/lid" for the pump. This was the last time they came out. After that, we attempted to contact them via phone and text. The few response received again included excuses of weather and family emergencies. Often we were told they would call us back to schedule a date. That never happened. In November 2022 I asked for the cover to the pool back. They had taken it it to be cleaned during the their first sight visit. However, according to them it was in poor condition and they had thrown it away. I spoke with the owner in November, he said he would come to close the pool and open it up the following season for free. He also stated he would send me a link for me to buy a new pool pump and he would replace the pool cover. We haven't heard from them since. We have all the invoices and copies of some of the text messages. We just would like them to make it right and maybe get some of our money back for materials and services never received. However, most importantly we would like to ensure that the next customer in line receives better care.