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ComplaintsforPhine Designs
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Phine Design installed intralock system in my car and they failed to instruct me how to operate the device and were very rude and unprofessional. After multiple attempts to solve my issues they just ignored my problems and did not offer any solutions. They are horrible to deal with.Business response
02/08/2022
****** ****** came in on jan 5th 2022 for an ********** install. This is a machine owned by the ********** company to which we install the units. We are only an install shop for this product. This is a machine for people that have been issued a DUI or DWI. These machines are leased by the customer through ********** company with a signed lease through them , not us as we are an install only company. ****** ****** has had several account issues with the ********** company that has nothing to do with us the install company. When ********** does not get there payment on time they shut down the calibration process of the machine . This is an issue with the customer ****** and ********** . We have no control of this process. When the machine cannot be calibrated the car wont start . Payments made to ********** for the lease on the machine is made directly through ********** app, again out of my control. The machine also comes with the proper paperwork to use the machine explained in a highlighted section of the lease and work order. We do however show the customer how to use the machine the first time . Without proper use of the machine the car could not have left our parking lot . This machine has to be breathed into for the car to start . We here at Phine Designs cannot control the customer service that ****** has received from **********. Here at Phine Designs we provided the best customer service and installation we could for the situation .Thank you******
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.