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ComplaintsforOmega Fencing Solutions
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Complaint Details
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Initial Complaint
04/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Brief description of complaint:***************************** was contracted to do the following work: Replace gate in vinyl privacy fence with a larger double drive gate. Build second driveway from backyard and fill in an unuseable in-ground pool with gravel.Contract was signed and ******* was paid on 10/17/22 with a verbal commitment that work would be completed before Thanksgiving. ******* cut the cover off of the pool, took down the old gate and has completed no other work since. Follow-up conversation have yielded no improvement. Each time he blames weather or personal problems for why work has not been completed. He has refused to refund the $6500 deposit paid on 10/17 and now will not return calls or respond to texts.On 11/19/22 he acknowledged through text messages that it would be completed within the week and apologized for the delay thereby confirming our verbal arrangement.Customer response
04/14/2023
We have reached an agreement. They were very generous with a resolution, offering a discount and a guaranteed date of completion in a revised contract. No further mediation needed.Customer response
05/17/2023
He provided an updated contract with a guaranteed completion date of May 12th. He said he was going to deliver rock on May 15th then changed it to Tuesday. It is now Wednesday and I haven't heard from him.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.