ComplaintsforAuto Plaza Chrysler Dodge Jeep RAM
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Complaint Details
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Initial Complaint
02/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was continually pushed to take out a 6 year loan for my new vehicle purchase which i continually stated i wanted a 5 year loan based on the monthly payment. Finally, i was shown a 5 year loan contract for said amount. Somewhere along the way a bait and switch tactic was used as I look at these copies and see im signed into a 6 year loan. I was also originally shown the loan included the sales tax but these copies do not show that was paid either.Business response
03/22/2022
We do not employ bait and switch. Mr ****** was presented options of which payment and term he would like to go with. Mr ****** picked his current term and also signed several documents showing his exact payment with the exact term . We have not tried to fool
him in anyway, we have been upfront with him and clear. We have also had Mr ****** back to the store and showed him several documents that boldly stated his terms along with his initials and signatures.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.