ComplaintsforAce Fleet Maintenance
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Complaint Details
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Initial Complaint
03/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my RV to this business. It had a cellunoid that needed to be replaced so that it would start. I paid for it out of my pocket and I think that it was about $350 to tow it. This was in July 2021. We have been stopping in once a month and calling. But he has given us the runaround on the status of the RV. He says he's busy, the weather, one thing after another. The RV is in the same spot where it was parked back in July.Business response
03/09/2022
The customer approached me in mid 2021 about an electrical repair on his 1994 RV that had been sitting unused in field since 2012. I did agree to do the requested repair with the part he provided and resolved the original complaint in a timely manner. However due to the 9 years that the RV had sat other issues had developed such as fuel contamination, problems with the fuel lines, pump, fuel injectors as well as other damage caused by sitting that will require a significant amount of time and cost to repair. When I initially spoke with the customer and agreed to work on the RV he was made aware that this is a Fleet repair shop that provides services to ambulance, fire and school districts as well as business fleets that take priority over recreational vehicles. He stated he understood and had the RV towed here. Due to the shrinking labor force and the precedence that our fleet customers take there has been little extra time to work on the RV. I have been in business for 14 years without any complaints and have taken pride in providing the best customer service.I decline the customers request to pay for the return tow. The customer can arrange for his RV to removed from our lot once the repair bill for the original complaint is paid in full.***** *******Ace Fleet Maintenance LLC
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.